LEEDS BECKETT UNIVERSITY
Operational Guidance for
Franchise Delivery
Quality Assurance Services
Aims of session
Introduction
Key documents
Development of the guidance
Structure and content of the guidance
Key processes in the initial stages of a
franchise partnership
— Published Information
— Admissions
— Student Registration
Questions
‘Partner institutions will be required to
adopt all aspects of University quality
management processes and
regulations’
Franchise Framework
Section 2, paragraph b
Activity
Consider what key quality
assurance processes the
University will expect you to
adopt
Key documents
• Franchise Framework and Appendices
• Activity Cycle
• Operational Guidance for Franchise
Delivery
• Other University guidance documents
referenced in the Operational Guidance
• Academic Processes for Franchise
Delivery (calendar)
• Academic Principles and Regulations
• http://www.leedsbeckett.ac.uk/staff/collabo
rations-partnerships.htm
Development of Operational
Guidance for Franchise Delivery
• ‘How to’ for partners and internal staff
• Operationalise the requirements of the
Framework
• Ongoing review with a view to annual
update
• Comparable student experience
• Equivalency of QA process
• Franchise-specific templates
• Consistency of practice across partners
Operational Guidance –
Structure and Contents
Pre-delivery
• Operational plan
• Approval of partner staff
• Published information
Student life cycle
• Admissions
• Student registration
• Student induction and representation
• Student files
Continued…
Operational Guidance –
Structure and Contents continued
• Annual Monitoring and Review
• Module Evaluation
• Assessment Process
– Mitigation and extenuating circumstances
– Cheating, plagiarism and unfair practice
– External Examiners
– Moderation
– Board of Examiners and Examination
Committees
• Certificates and graduation
• Student appeals and complaints
Published Information
• Quality Code, Chapter B10: University must have
“effective control” over published information
• Publicity and marketing material – web based, hard
copy prospectus, leaflets, newspaper adverts,
backdrops, plasma screen displays, etc
• Course documentation
– Programme specification
– Course approval template
– Module approval template
– Course handbook
– Module handbook/guide
Published Information
continued
• QAA HE Review – judgement on whether
published information is fit for purpose,
accessible and trustworthy
• Approval process varies depending on
type of published information
• For marketing and publicity materials, see
‘Published Information Approval Process’
• Response from University within ten
working days – bear in mind for print
deadlines
Admissions
• Shared responsibility between
university and partner
• Consistent application of process
• Evidence base at partner
• Standard, Non-standard, AP(E/C)L
• See ‘Franchise Admissions Process’
flowchart
• Monitoring via Link Tutor, Mutual
Review
Student Registration
• See ‘Franchise Student Registration Process’
flowchart
• 21 days after the delivery commencement
date
• Franchise registration data template (codes)
• Accuracy of data important
• Highest level of qualification
• Confirmation of registered students by partner
• Trigger invoice
• Students to confirm in writing if withdrawing
Further staff development
• Staff Development Toolkit for franchise
partners
• Additional sessions available on:
— Student induction and representation
— Annual Monitoring and Review (including
module evaluation)
— Board of Examiners
— Mitigation and extenuating circumstances
— Cheating, plagiarism and unfair practice
— Student appeals
• Any additional staff development required
around QA activities – contact Quality
Assurance Services
Questions
collaborations@leedsbeckett.ac.uk