Business Process Redesign

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Business Process Redesign
Reinventing Continually?
Business Processes
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Idea to Product or Service
Order to Fulfillment
Post Sales Support and Client Retention
Product Development
Human Resource Development
Financial Resources Services
Extended Supply Chain
WHY CHANGE
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Create competitive advantage
Respond to clients or competitors
New leadership
Technological innovation
Merger & acquisition
Regulation
Business Process Redesign
• The fundamental rethinking and radical
redesign of business processes to achieve
dramatic improvements in critical
contemporary measures of performance
• Ford and Mutual Benefit Life examples
• Differ from Workflow Analysis?
BPR Methodology
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What’s the business strategy?
What are the performance measures?
Review existing business processes:scope?
Identify problems with existing processes
Prioritize redesign tasks
Benchmarking
Redesign options--select
BPR Methods Continued
• What implementation approach?
• Assess
Selecting a Business Process
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It’s broken
Redesign impact will be dramatic
Strategic importance
Critical path to customers
Not difficult to complete
Significant cost reduction
Rework, time/work, multiple handovers
Change Process Model
• UNFREEZE
• CHANGE
• REFREEZE
Enablers of Change
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Senior Executive Commitment
Personalized Benefits
Change Champions
Communication,….
Risk-taking
Pilot evidence
Flexible IT Architecture
Inhibitors to Change
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Change Frequency
Limited Buy-in
Grapevine
Job Security
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