HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Front Line Leadership
Development
FRONTLINE LEADER
READINESS PROGRAM (FLRP)
AND OTHER LEADERSHIP PROGRAMS
Mike Stoyak, HCO/LEADS
August 12, 2010
 Succession
planning
 Past focus vs. current focus
 Campus and field programs
 Business units run their own programs
2
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
FLRP’s Relationship to Other Front
Line Leadership Programs
 Provide
training early in leadership careers
 Redesigned and streamlined courses
 Courses build on each other for a completely
integrated experience
 Aligned with FLMC
3
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Front Line
Leader
Readiness
Program
(FLRP)
Available Immediately
30 to 90 Days
6 to 12 months
12 to 18 months
24 to 30 months
New Manager
Orientation
(NMO)
Fundamental
Management
Skills
(FMS)
Front Line
Manager
Course
(FLMC)
Leading
Teams
Advanced
Front Line
Manager
Course*
Selected
as a
New
Manager
FLRP Essentials
Online
Courses
Included
4
(For managers who
did not attend a postOctober 2009 FLRP
program)
HCO
*Under development
Leading, Connecting and Delivering a Cutting-Edge Workforce
Purpose of FLRP
Identify and develop high-potential, motivated
employees for front line manager positions
throughout the Service
5
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Audience
Employees who meet the criteria and have been
competitively selected into a FLRP program
6
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Eligibility
 Announcement
Process
 Competitive Process
7
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Objectives
Key Outcomes
 Discover and experience a personal mandate to
lead
 Develop increased awareness of self and
others
 Develop effective leadership skills
8
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Structure of the FLRP Program
9
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Program Information
 Program
length: Approximately 9 months
 Two, one-week non-consecutive classroom
sessions
 Week One - 36 hours - Lessons 1-4
 Week Two - 32 hours - Lessons 5-8
 Shadow Assignment
 Acting Manager Assignment
10
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Pre-Class Activities
 Program
welcome letters
 Pre-class conference call
 Skillsoft online courses
 Three other online courses (APM, ER/LR,
MAEEO)
 DISC assessment
 Seven Habits chapter – Books 24x7
 Manager involvement
11
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Week One Classroom Session
 Transitioning
from an employee to a
manager/leader
 DISC - threaded throughout the program
 Leadership Competencies
 Communicating as Leaders
 Teamwork/Teambuilding
 Introduction of Journal
12
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Six-Month Interim Period Between the
Classroom Sessions
in Weeks One and Two
 Monthly
Table Team Conference Calls
 Reading Assignment on Crucial Conversations
book
 SkillSoft online courses
 Centra or Classroom session on topic of remote
management
 Shadow Assignment – 2 weeks
 Acting Manager Assignment – 60 days
 Coaching and Mentoring
13
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Week Two Classroom Session
Introduction to performance management
Problem solving
Coaching employees
Time management
Goal setting
Commencement
14
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Post-Class Activities
 Class
reunion conference call
 End of program and final certification
15
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Contact
For additional Program Information
 Carla Bartels
 FLRP Program Manager
 513/263-4295
16
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce
Front Line
Leader
Readiness
Program
(FLRP)
Available Immediately
30 to 90 Days
6 to 12 months
12 to 18 months
24 to 30 months
New Manager
Orientation
(NMO)
Fundamental
Management
Skills
(FMS)
Front Line
Manager
Course
(FLMC)
Leading
Teams
Advanced
Front Line
Manager
Course*
Selected
as a
New
Manager
FLRP Essentials
Online
Courses
Included
17
(For managers who
did not attend a postOctober 2009 FLRP
program)
HCO
*Under development
Leading, Connecting and Delivering a Cutting-Edge Workforce
What QUESTIONS do you have about FLRP or
our other leadership programs?
18
HCO
Leading, Connecting and Delivering a Cutting-Edge Workforce