Fine Point Technologies
Remote Device Administrator
Remote Device Administrator
Subscriber Management Lifecycle
The challenges of service installation & device management are still
troubling many leading Service Providers today!
Remote Device Administrator
A Growing Worldwide Presence
Fine Point’s TR-069 technologies have been certified for compliance
and interoperability with leading global technology manufacturers as
well as licensed to several leading service providers:
Remote Device Administrator
Challenges with CPE Installation & Management
Existing Installation workflows make standardizing installation a real
challenge.
?
 Approximately 25% of call
drivers related to CPE issues:
– Lost PPPoE
username/password
– WAN/Router Configuration
 High CPE returns rate
 Replacement units are costly
and often do not even solve the
subscriber’s problem
Remote Device Administrator
Challenges with Customer Service
High levels of subscriber churn and loss at the point of installation as
well as during the life of the service…
Please
cancel my
service!
 “Industry accepted” subscriber
churn is 3.3% per month (over
33% annually)
 Several reports are as high as 5%
per month for some!
Why won’t this
work?
 Customer loss at point of
installation as high as 33% - 50%
 Subscriber frustration that results
in negative service/brand
awareness
Remote Device Administrator
Solution Overview
TR-069 is a CPE WAN Management Protocol standard defined within the
Broadband Forum to define a mechanism for secure remote CPE device
management via a common framework.
 Auto-Configuration
 Dynamic Service
Provisioning
 Software/Firmware
Management
 Status and
Performance
Monitoring
 Service Diagnostics
Remote Device Administrator
Solution Overview
The Remote Device Administrator simplifies CPE Device
Management…
1


CPE Shipped
CPE “Serial Number” is
scanned by Bar Code
scanner prior to shipping
Serial Number Placed in
OSS/BSS
OSS/BSS
2
ACS Provisioned

Services, UN/PW
supplied to Remote
Device Administrator

WSDL API
3
CPE Provisioned
4
CSR Access

CPE is plugged in by
Subscriber

CSR has access to CPE
parameters

CPE is automatically
provisioned by RDA

Intuitive Web interface
Remote Device Administrator
Solution Overview
CPE Auto-Configuration
Features:

Provide automatic
“bootstrap” configuration of
gateway devices

Empowers CSRs with easy
access to CPE configuration
(shown here)
Benefits:

Eliminate the need for a
truck roll or technical
support when an end user
moves

Reduces activation/support
costs

Improves Subscriber
Experience

Automate CPE replacements,
upgrades and changes
Automatic configuration of any TR-069
compliant CPE
Remote Device Administrator
Solution Overview
Dynamic Service Provisioning
Features/Benefits:

Delivery and management of CPE based
Services.
CPE becomes a delivery
platform for value-added
services

Increases Average Revenue
per User (ARPU)

Decreases Churn

Automatically Activate or
Deactivate Services
1
Subscriber Orders Service
SUBSCRIBER
4
Activates CPE Service
OS
OSS
S
SERVICE PROVIDER
2
OSS Enables Service & Billing
Remote Device
Administrator™
3
Receives Information
Remote Device Administrator
Solution Overview
Firmware Management
Features:

Provides automated
management of device
firmware.

Manages multiple firmware
images

Supports uploads from CPE
devices, such as
configuration files or log
files
Automates the deployment of CPE Firmware
upgrades.
Remote Device Administrator
Solution Overview
Diagnostics & Status
Features/Benefits:

Provides detailed Diagnostic
Information

Upstream, downstream, etc

Qualify the line for Value-Add
Services

One click troubleshooting
and diagnostic tests
Advanced Diagnostic information and CPE
Status
Remote Device Administrator
Solution Overview
Intuitive Interface
Features:

Designed for “Level 1” CSRs

CPE Information

Service Configurations

Reboot and Firmware
Upgrade

Complicated Settings
Obscured

“Red Light” / “Green Light”
Notification
Provides Intuitive “Basic” Interface for “Level
1” CSRs…
Remote Device Administrator
Solution Overview
Advanced Interface
Features/Benefits:

More detail for “Level 3”
CSRs and administrators

Intuitive Graphical
Organization
Provides “Advanced Interface” for more
detail.
Remote Device Administrator
Solution Overview
CPE Agnostic Configuration
Features:

VoIP ATAs (TR-104)

Set Top Boxes (TR-135)

DSL Gateway Devices (TR098)

PON Devices (TR-142)

Storage Service Enabled
Devices (TR-140)

FEMTO Devices (WT-196)
Supports all TR-069 Device Types
Remote Device Administrator
Solution Overview
Support Automation enables service providers to remotely configure and
manage subscribers’ CPE devices through the Wide Area Network (WAN).
 Open Standard
TR-069, TR-098, TR-104, TR106, TR-110, TR-111, TR-135 &
TR-140
 Firmware Management
Remote management of
firmware and device software
with no user intervention
 Seamless Integration
Standardized northbound API
using XML and SOAP
 Real Time Provisioning
Scalable, real time provisioning
of all services, from basic
Internet access to VoIP, IPTV
and beyond
The Clear Benefits of Fine Point’s Solutions
 Enables Service Providers to provide their subscribers with
superior customer support
 Lowers the total cost of ownership for each subscriber in terms of
provisioning services, and managing customer support
 Strengthens the Service Provider’s brand
 Provides real time insight in to actual subscriber experience’s
 Facilitates faster growth in high value markets
 Optimizes the customer experience and focuses on what
subscribers actually need to utilize services
 Increases overall customer satisfaction which in turn grows
Average Revenue Per User (ARPU)
Fine Point Technologies, Inc.
Contact Information
Time to Market