Maintenance
Stakeholder Process
Contracts
Infrastructure
Applications
Company
emPOWER Your Business
Top ten CIO Pain Points
V3.1
1
Top 10 CIO Pain Points
1. Maintaining an up-to-date ICT Catalogue of Services
2. Linking ICT infrastructure and applications to the core business
processes.
3. Linking Core Business Process to Stakeholders
4. Linking Catalogue of Services to ICT Expenditure
5. Maintaining a single accessible register for all licence, support and
maintenance contracts.
6. Managing and planning the budgets for Licence, support and
maintenance contract.
7. Planning and Management of ICT contract renewal schedules.
8. How to quickly assess the business impact of system failures.
9. How to communicate to business stakeholders the cascaded effect of a
system failure.
10.Preparing and maintaining an up-to-date DR plan and event action
sheet.
2
Traditional Perspective
• IT Collateral has been managed with a diverse set of
applications
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Graphical Network diagrams (Visio)
Financial Asset Register (SAP)
Hardware and software management tools (Tivoli, HP Open View)
Contract Management Software (Trim, SAP)
Internal Address Book (Active Directories)
Files of contracts and SLA agreements
3
IT Collateral managed in 3 Dimensions
1D - ICT Resources (Hardware, Software, Networks)
2D - Vendors (Suppliers, Managed Services, Contracts)
3D - Business (The organisation the ICT serves)
Business
ICT Resources
Vendors
4
All dimensions must be topographically
linked
Business
Processes
Business
Customer
SLAs
Catalogue
of services
Contracts
IT
Resources
Vendor
Delivery
Applications
SLAs
Infrastructure
5
emPower is the first 3D IT management
system
• emPower is a single point of all Stakeholder records and SLA
expectations
• emPower provides a single point of record for all your IT
collateral
• emPower is a single point of Vendor contract SLA commitments
• emPower is a 3D topographically linked product
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Stakeholder Record
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Name and contact details
SLA Hierarchical notification level
SLA elapsed time triggers
Core Applications owned by Stakeholder
Yearly KPI Target for up-time
Historical performance to KPI
7
IT Collateral Record
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Specification and Dimensions
Supplier Details
Warranty Status
Maintenance Contract
Contract value and renewal points
Energy Consumption
Performance History
8
Vendor Record
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Contact Details
SLA levels and escalation list
Maintenance Expiry, renewal, and re-negotiation points
List of IT collateral from this vendor
Historical Performance
Total spend
9