NCC-Commercialism Presentation

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Commercialism:
The Nottingham Journey
Andy Hedgecock
Development Consultant, NCC Development Team
Commercialism - Part of Our Future
Perceptions?
Commercialism - Part of Our Future
But what’s the reality?
Perceptions?
Commercialism - Part of Our Future
Business Planning
Perceptions?
Commercialism - Part of Our Future
Integrated Facilities Management
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Commercialism - Part of Our Future
Energy Projects - Invest to Save
Commercialism - Part of Our Future
Moving into new
Commercialism - Part of Our Future
markets
Companies we own (or
Commercialism
part-own)- Part of Our Future
Commercialism
Development Programme
• Blue touch paper lit by consultant
• Commercialism & cultural change: introduction
• Basic financial decision making
• Lean thinking / planning
• Customer centred interactions
• Skills for the commercial environment
• Project management (in-house)
• Marketing (in-house)
• Evaluation (Kirkpatrick)
Where do you fit?
Specialist or market
regulation
‘Discretionary’ Services
Financial
decisions
• Understanding
a budget in context
• Determining what causes costs
• Simple analysis of financial performance
• Non-financial considerations
• Develop options for changing a service
Lean thinking
• Lean principles
• Myth busting
• Improving services to citizens
• Adding value
• Implementation of lean principles
• Reducing waste exercise
Customer-centred
interaction
• Read customer needs
• Use language to influence
• Manage conflict
• Create quality conversations
• Engagement toolkit
Skills for the commercial
environment
• Stakeholder analysis
• Understanding competition
• Products, markets and objectives
• Scanning & analysis
• Managing partnerships
• Risks and mitigations
• Writing skills
Questions?
Comments?
[email protected]
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