Ahmad Y. Alkhiary
June 25 th 2013
Kingdom of Saudi Arabia
GCC Initiatives Towards eGovernment
& Sustainable Public Services

GCC Initiatives Towards eGovernment & Sustainable Public Services
Saudi E-Government Program (Yesser)
Guiding Principles:
• Created in 2005
• First 5-years Action Plan in 2006
• Coordinated Decentralized Approach
• Unified Vision and Action Plan
• Shared Infrastructure
• Common Standards and Practices

GCC Initiatives Towards eGovernment & Sustainable Public Services
First Action Plan for Saudi e-Government 2006–2010
Ambitious vision as a catalyst for e-government initiative with clear and specific goals to guide implementation and follow-up
Provide common applications for improving the effectiveness and efficiency of government.
Provide a refined level of government services for individuals, businesses and government
Build infrastructure with high reliability (data + technical) to provide state-of-the-art services
Establish enabling programs to facilitate egovernment advancement in effective and needed ways

GCC Initiatives Towards eGovernment & Sustainable Public Services
Infrastructure e-Government Data Center
Government Secure Network (GSN)
97
Total number of agencies are currently linked to the Secure Network GSN
Government Service Bus (GSB)
18
Million Electronic Transactions

GCC Initiatives Towards eGovernment & Sustainable Public Services
Infrastructure
SAUDI e-Government National Portal
1300 e-Services
146
Gov. Agency Providers
477
Acts & Bylaws
Single Sign-on SSO
The Single sign-on (SSO) for Enterprises and individuals is considered one of the significant regulations of implementing the e-Government transactions issued within the Cabinet's resolution.
39
Offices
105
Employees
45,000
Establishments

GCC Initiatives Towards eGovernment & Sustainable Public Services
Change Management
Capacity Building and Skills
Development in Government
First Track Basic skills in Computer Applications and eGovernment
Second Track Chief Information Officer Program (CIO)
Third Track
Fourth Track
Fifth Track
Executive Education for Leaders
Specialized Certifications in ICT
Future Experts Program

GCC Initiatives Towards eGovernment & Sustainable Public Services
Change Management
Saudi E-Government Achievement Award
Designed to “inspire and reward change”
Public involvement
Effective “lever of change”
Advertising Campaigns & Publications

GCC Initiatives Towards eGovernment & Sustainable Public Services
Indicators of Transformation
Measuring Transformation of e-Government
Distinct Achievement
Good Achievement
Modest Achievement
Form not received
Levels of achievement
Availability Stage
,
95 governmental entities
Levels of achievement
Building Stage
, 95 governmental entities
Customers’ satisfaction survey results on e-Government customer satisfaction indicators in Saudi Arabia
Sample G-B ) 500 ) G-C ) 5000 )
Coverage Male & Females Citizens and
Residents between 18 - 80 years old

GCC Initiatives Towards eGovernment & Sustainable Public Services
Indicators of Transformation
Publications
2012
E-Government Survey 2012
(E-Government for the People)
2012
2011
2010
Global Information
Technology Report (GITR)

GCC Initiatives Towards eGovernment & Sustainable Public Services
Indicators of Transformation Continued Progress in UN Survey
41
The Kingdom ranked
41 st out of
193 UN member countries :
12 th
– Online Service Index
9 th
– e-Participation
E-Government development index (Rank)
(193countries)
Online service index(Rank)
(193countries)
E-participation index(Rank)
(193 countries)
Emerging leaders in e-Government development
(Top 25 countries)
E-Government leaders in Asia
(Top 10 countries)
Whole of government top performers
(41 countries)
41
From
193
12
From
193
9
From
193
21
From
25
KSA KSA

GCC Initiatives Towards eGovernment & Sustainable Public Services
Second e-Government Action Plan: Maturing of Strategies and Actions 2012 - 2016
The Vision

GCC Initiatives Towards eGovernment & Sustainable Public Services e-Government Supporting Values

GCC Initiatives Towards eGovernment & Sustainable Public Services
The Strategic Themes

GCC Initiatives Towards eGovernment & Sustainable Public Services
The components of the e-Gov
Action Plan

GCC Initiatives Towards eGovernment & Sustainable Public Services
The Initiatives

GCC Initiatives Towards eGovernment & Sustainable Public Services
Critical Success Factors

GCC Initiatives Towards eGovernment & Sustainable Public Services

GCC Initiatives Towards eGovernment & Sustainable Public Services
Ministry of Interior – “Abshir”
The Ministry of Interior – Department of
Passport offers E-Services for passports and
Iqamas online for all individuals, and small corporate. Medium and large corporate will follow.

GCC Initiatives Towards eGovernment & Sustainable Public Services
Ministry of Labor – “Hafiz”
The Ministry of Labor has called on unemployed Saudi jobseekers to apply for unemployment benefits, or
Hafiz, by sending their names and identity card numbers via short message service (SMS), or by registering on the ministry’s website.

GCC Initiatives Towards eGovernment & Sustainable Public Services
Civil Service - eRecruitment "Jadara" Program
Ministry of Civil Service Jadara Program for eRecruitment, recording those who want and are willing to be recruited through its new "Jadara", a recruitment program for male and female citizens in the public sector.

GCC Initiatives Towards eGovernment & Sustainable Public Services
Extend Return Visa Application- Ministry of Foreign
Affairs
This service helps individuals and corporations to apply electronically for extending a re-entry visa.

GCC Initiatives Towards eGovernment & Sustainable Public Services
Ministry of Higher Education - Foreign scholarship
Only through the e-Channels

GCC Initiatives Towards eGovernment & Sustainable Public Services
(SADAD) was established by the Saudi Arabian
Monetary Agency (SAMA) to be the national Electronic
Bill Presentment and Payment (EBPP) service provider for the Kingdom of Saudi Arabia (KSA).
Customers pay bills through SADAD using all the available banking channels, and they are:
• Bank Branch
• Automatic Teller Machine (ATM)
• Online Banking
• Phone Banking
• Short Message Service (SMS)
• Mobile Banking
58
The number of Governmental billers through SADAD out of
116 connected billers

GCC Initiatives Towards eGovernment & Sustainable Public Services

GCC Initiatives Towards eGovernment & Sustainable Public Services
SMS
Facebook Web
199099
Twitter Chat
Email

GCC Initiatives Towards eGovernment & Sustainable Public Services

GCC Initiatives Towards eGovernment & Sustainable Public Services
Connected to Amer

GCC Initiatives Towards eGovernment & Sustainable Public Services
MOI
MOE
MOH
CITC
Saudi
Post
MOFA Pipeline NCDC

GCC Initiatives Towards eGovernment & Sustainable Public Services
5000
4500
4000
3500
3000
2500
2000
1500
1000
500
0
Mar Apr May Jun
IVR
Portal
Email
Chat
SMS
Twitter
Facebook

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