QAD Explore 2012
QAD Solutions for Configurable Products
Frank Feustel, Director, Product Management, QAD Inc.
Jim Smith, QAD Improvement Leader, R. W. Beckett Corporation
QAD Solutions for Configurable Products
Safe Harbor Statement
The following is intended to outline QAD’s general
product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver
any material, code, functional capabilities, and
should not be relied upon in making purchasing
decisions. The development, release, and timing
of any features or functional capabilities
described for QAD’s products remains at the sole
discretion of QAD.
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QAD Solutions for Configurable Products
Agenda
• Business Drivers and Challenges
• QAD Solutions for Configurable Products
- Overview
- Demo
- Availability
• Customer Success Story – R. W. Beckett
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QAD Solutions for Configurable Products
Business Drivers and Challenges
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QAD Solutions for Configurable Products
Business Drivers
High order
handling
costs
24/7 self
service
New sales
channels
Lower
margins
Customer
service as
competitive
advantage
Customized
products
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QAD Solutions for Configurable Products
Manufacturers’ Challenges
• The need to be agile in delivering complex
products is growing in many markets
• Manufacturers have the challenge to
address demand for mass customization
• At the same time, customers also expect to
be served via all channels, including 7x24
eCommerce
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QAD Solutions for Configurable Products
QAD Solutions for Configurable Products
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QAD Solutions for Configurable Products
What are QAD Configured Products?
•
Enables global manufacturers to configure
products of low complexity
- Higher customer service levels
- Lower inventory costs
- Commonly known as “Features and Options”
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QAD Solutions for Configurable Products
What is QAD Configurator?
•
Enables global manufacturers to configure
products of medium to high complexity
- Full implementation of mass customization
- Higher customer service levels
- Lower inventory costs
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QAD Solutions for Configurable Products
Configured Products Versus Configurator
• Configurator
- Creates new items, BOM, routing
- Standard Work Orders
- Rules-based
• Configured Products
- Keeps item and creates SO BOM
- Final Assembly Work Orders
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QAD Solutions for Configurable Products
What is QAD Customer Self Service (CSS)?
•
Enables global manufacturers to offer easy
to use self-service
- 24 / 7 access via web browser
- Optimized end-to-end fulfilment
- Improved customer responsiveness
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QAD Solutions for Configurable Products
Whole Product Integration
Sept 2011 (CSS 5.1.3)
Full QAD Configured
Products support
QAD
CSS
March 2012 (CSS 5.2)
Support of QAD
Configurator 5.3
QAD
QAD
Configured
Configurator
Products
QAD
Enterprise
Applications
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QAD Solutions for Configurable Products
Supports the Effective Enterprise
• Delivering an integrated suite for complex
configured products
• Improving customer service
• Streamlining order and quotation process
- Reduced error rates
- Reduces lead time to fulfill orders
• Allowing for B2B customer self service
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QAD Solutions for Configurable Products
CSS and Configurable Products Integration
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QAD Solutions for Configurable Products
Design Concepts
• Integration is not a separate module
• Usability
- Simplicity, visibility, performance
• Business functions
- Simple “Features and Options” capabilities in CSS
- Full product configuration capabilities in CSS
- Visibility of configurations
• High value to customers
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QAD Solutions for Configurable Products
Product Configuration
• Upload of configurable products to CSS
• Configurable products in the catalog
- New Configured Products entry screens
- Integration of existing Configurator Questionnaire
- New Standard configurations maintenance
•
•
•
•
Shopping Cart with configured items
Order templates
Check out
Finish order with configured items
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QAD Solutions for Configurable Products
Demo
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QAD Solutions for Configurable Products
Demo
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QAD Solutions for Configurable Products
Availability
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QAD Solutions for Configurable Products
Availability
• Solution Components
- Enterprise Applications, incl. Configured Products
- Configurator
- CSS
• CSS Integration
- Availability March 2012
- Support of eB2.1 SP4 and higher, including EE
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QAD Solutions for Configurable Products
Customer Success Story – R. W. Beckett
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Complex Configurable Products
History of R. W. Beckett
• Founded in 1937
• Privately held family business
• Core Values:
- Integrity
- Excellence
- Profound Respect for the Individual
• QAD Customer Since 2007
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Complex Configurable Products
Our Facility
• North Ridgeville, Ohio
• Outstanding Safety Record
• World Class Manufacturing
Operation
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Complex Configurable Products
Our Products
• Fuel oil combustion products
• Electronic safety controls
• HVAC related products.
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Complex Configurable Products
Our Customers
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Complex Configurable Products
Project Goals
• Eliminate spreadsheets and MS Access
databases
• Move tribal knowledge into common
repository
• Be adaptable to change
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Complex Configurable Products
Project Team
•
•
•
•
IT
Sales/Marketing
Manufacturing
Engineering
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Complex Configurable Products
Project Scope
• Implement all major product lines
- New specifications
- Changes
- Quotes
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Complex Configurable Products
Implementation
•
•
•
•
Preliminary Questionnaire
Features
Sales Rules
Product Structure and Rules
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Complex Configurable Products
Major Project Hurdles
• Redevelopment of Product Structures
• Limit Questions
• Pricing
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Complex Configurable Products
Major Achievements
• Standardization
• Stored Configuration Details
• Improved Pricing
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QAD Solutions for Configurable Products
Summary
• QAD supports various scenarios for complex
configurable products
- Customer Service and Engineering
- Customer Self Service
• Beckett is a great customer success story –
but not the only one
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QAD Solutions for Configurable Products
Questions & Answers
Jim Smith
QAD Improvement Leader
R. W. Beckett Corporation
jsmith@beckettcorp.com
Frank Feustel
Director, Product Management
QAD Inc.
fzf@qad.com
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QAD Solutions for Configurable Products
Next Steps
• Register for Webinar (opening soon)
QAD CSS for Configurable Products
http://www.qad.com/erp/Webinars/
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www.qad.com
© QAD Inc 2012
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