Let Us Help You Pave the Way How to Conquer MMOG/LE Terry Onica – Director, Automotive, QAD Sharon Wood – Corporate Delivery/MMOG Champion, SGroup Automotive | Building the Effective Enterprise Let Us Help You Pave the Way - How to Conquer MMOG/LE Safe Harbor Statement The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD. | Building the Effective Enterprise 2 Let Us Help You Pave the Way - How to Conquer MMOG/LE Session Agenda ■ ■ ■ ■ MMOG/LE overview OEM expectations & best practices QAD support S Group automotive case study | Building the Effective Enterprise 3 Let Us Help You Pave the Way - How to Conquer MMOG/LE MMOG/LE Overview | Building the Effective Enterprise Let Us Help You Pave the Way - How to Conquer MMOG/LE What is MMOG/LE? • • • • • • Materials Management Operations Guideline Logistic Evaluation | Building the Effective Enterprise Let Us Help You Pave the Way - How to Conquer MMOG/LE What is MMOG/LE? • Developed by AIAG/ Odette with OEMs and Suppliers • Assessment tool to select & evaluate suppliers • Provides site score (e.g., A, B or C) MMOG/LE = Delivery ISO/TS-16949 = Quality | Building the Effective Enterprise 6 Let Us Help You Pave the Way - How to Conquer MMOG/LE Focuses on Supply Chain Management ■ Organizations capabilities against best practice in handling: ■ ■ ■ ■ ■ ■ ■ Customer volume fluctuations Capacity constraints Contingency planning Sub supplier capability Resource allocation Employee skills …and much, much more | Building the Effective Enterprise 7 Let Us Help You Pave the Way - How to Conquer MMOG/LE What is MMOG/LE? • Excel spreadsheet with: − − − − F3 Six chapters 206 criteria Answer responses: Yes, No, N/A Criteria weighting: F3 F2 F1 Supplier delivery performance metrics (e.g. on-time delivery, receipt discrepancies, ASN accuracy) shall be defined and measured. | Building the Effective Enterprise Let Us Help You Pave the Way - How to Conquer MMOG/LE A B C Classification Definition Classification A Best practice B Unstable or inconsistent processes ■ Level A F3 criteria = 35 F3 require ERP usage ■ Level C Spreadsheets C Deficient in key critical areas | Building the Effective Enterprise 9 Let Us Help You Pave the Way - How to Conquer MMOG/LE MMOG/LE Chapters 1. 2. 3. 4. 5. 6. Strategy & improvement Work organization Capacity & production planning Customer interface Production & product control Supplier interface | Building the Effective Enterprise 10 Let Us Help You Pave the Way - How to Conquer MMOG/LE MMOG/LE Customer Usage with Suppliers OEMs Using Tier 1 Using Tier 1 Using (cont) Chrysler Autoliv Pierburg CNH – Latin America Benteler Selzer Automotive FAW-VW Beru SNOP Ford Bosch Valeo GM Brose WABCO Iveco Continental ZF Jaguar/Land Rover Faurecia PSA Gates Under Review Renault Johnson Controls BMW Tofas Fiat (Turkey) Lear Daimler Volvo Car Magna Powertrain Honda NA Volvo Truck MGI Coutier | Building the Effective Enterprise VW 11 Let Us Help You Pave the Way - How to Conquer MMOG/LE OEM Submission Requirements Submissions ■ Supplier selection ■ Annual update Chrysler by March 31, Ford and GM by July 31 Audits ■ Poor supplier performance ■ New business ■ Growing suppliers ■ New product launch Potential impact to risk for customer’s business ■ Not achieving a Level A ■ Not submitting an MMOG/LE assessment | Building the Effective Enterprise 12 Let Us Help You Pave the Way - How to Conquer MMOG/LE OEM Assessment Expectations & Best Practices | Building the Effective Enterprise Let Us Help You Pave the Way - How to Conquer MMOG/LE Is MMOG/LE Being Driven by Management? ■ ■ ■ ■ Driven by operations Executive management teams Corporate delivery champion (CDC) Championed by materials management | Building the Effective Enterprise Let Us Help You Pave the Way - How to Conquer MMOG/LE Are You Relying on Spreadsheets? ■ Planning ■ Scheduling ■ Sub-suppliers A | Building the Effective Enterprise 15 Let Us Help You Pave the Way - How to Conquer MMOG/LE Who is Leading the Assessment? Quality | Building the Effective Enterprise Materials Manager 16 Let Us Help You Pave the Way - How to Conquer MMOG/LE Is the Right Person Answering the Question? ■ Top management ■ Materials manager ■ Corporate delivery champion ■ Purchasing ■ Production ■ Engineering | Building the Effective Enterprise ■ ■ ■ ■ ■ ■ ■ Program manager Human resources Quality It Logistics Sales Customer service 17 Let Us Help You Pave the Way - How to Conquer MMOG/LE Have You Documented Customer Specifics? ■ Global terms and conditions ■ Supplier manuals ■ Customer web sites and applications EDI portals Delivery rating Capacity Packaging and labeling Container management ■ Customer training | Building the Effective Enterprise 18 Let Us Help You Pave the Way - How to Conquer MMOG/LE Are You Thoroughly Documenting Comments? ■ Record evidence Work instructions Customer specifics Notes Non applicable ■ Annual review ■ Competition | Building the Effective Enterprise 19 Let Us Help You Pave the Way - How to Conquer MMOG/LE Poor Assessment Comments? Why? 1 2 Criteria Delivery performance to customer (e.g. customer performance rating, ship-to-schedule, shipping discrepancies) shall be measured. Resources versus customer requirements shall be reviewed upon receipt of shipping requirements (e.g. 862/DELJIT/shipping schedules…) comparing daily ship requirement sent by customers. | Building the Effective Enterprise Comments JIT and daily meeting Let Us Help You Pave the Way - How to Conquer MMOG/LE Best Practice Assessment Comments. Why? Criteria Comments Only documentation required is All shipments, including the packing slip (50.6.4) and the documentation and labeling, shall be shipper (50.6.8); ASN export prepared to customer, industry, and screen is (50.6.22). Labeling is government/international standards covered in MMOG/LE 4.3.2.1. and requirements (e.g. customs Ford labeling specs are listed in handling, C-TPAT, PIP, AEO) MP&L In A Box as indicated in including carrier routings. Work instruction for ASN process is WI-ASN-0030-EM-FORD ■ ■ ■ ■ Menu item in ERP (50.6.4, etc.) Customer specifics (Ford MP&L in a Box Work instruction (WI-ASN-0030-EM-Ford) Cross reference to other criteria (MMOG/LE 4.3.2.1) | Building the Effective Enterprise 21 Let Us Help You Pave the Way - How to Conquer MMOG/LE Are Your Work Instructions Detailed Enough? Used for training & back-ups Instructions should Include: Purpose/scope Person(s) responsible Explanation of acronyms MMOG/LE criteria Step by step instructions Obtaining user logins Customer specifics Errors & contingencies Metrics Document version control | Building the Effective Enterprise 22 Let Us Help You Pave the Way - How to Conquer MMOG/LE QAD Support | Building the Effective Enterprise Let Us Help You Pave the Way - How to Conquer MMOG/LE QAD MMOG/LE Answer Sheet Update Criteria Answer Recently added: Q-Scans and Cebos! | Building the Effective Enterprise Q-Scan Let Us Help You Pave the Way - How to Conquer MMOG/LE QAD Automotive Process Map | Building the Effective Enterprise 25 Let Us Help You Pave the Way - How to Conquer MMOG/LE Project Health Check – Op Metrics | Building the Effective Enterprise Let Us Help You Pave the Way - How to Conquer MMOG/LE Schedule Variances – Op Metrics <- Customer Supplier -> | Building the Effective Enterprise 27 Let Us Help You Pave the Way - How to Conquer MMOG/LE MMOG/LE Q-Scan ■ Review critical questions & top OEM criteria ■ Review processes, procedures, work instructions and assessment comments ■ Present findings to management | Building the Effective Enterprise 28 Let Us Help You Pave the Way - How to Conquer MMOG/LE Cebos Modules to Support MMOG/LE ■ ■ ■ ■ ■ ■ ■ ■ ■ Documents Training management Problem solver Customer management Supplier management APQP Auditing Gage Work manager | Building the Effective Enterprise 29 Let Us Help You Pave the Way - How to Conquer MMOG/LE S Group Automotive Case Study | Building the Effective Enterprise Webberville Manufacturing Facility Sgroup Automotive ● Small to mid-size company (aprox. 175 employees) Owosso Manufacturing Facility including Shea Interiors SK Automotive, Puebla, Mexico ● Tier 1 supplier to Ford & Chrysler ● Tier 2 supplier to JCI & Faurecia Products Produced ● Load Floors ● Spare Tire Covers ● Headliners ● Seat Backs QAD Version Service Pack 1 SGroup QAD Implementation Go-Live January 2013 QAD EOB process – on premise 3 sites in 4 months Why QAD? ● To better align ourselves to become MMOG/LE compliant with our customers: ▪ Better Inventory Control (5.2.2.1) ▪ EDI Compliance (4.1.2.3) ▪ Consistent communication with our suppliers through Supply Chain Portal (6.3.2.1) ▪ Ease of Production Scheduling (3.3.1.1) QAD Easy-On-Boarding As you click on the down arrow, you will see the Work Instruction for that procedure. It will also take you to the screen of the procedure, in this case Confirm Shipper. Supplier Performance – MMOG/LE F3 Critical The compliance button takes you to all MMOG/LE elements of Receiving. Each element is clickable and brings up the MMOG/LE compliance with the QAD answer. What QAD has done for me in the present: ● Ease of training end-users with the process maps ● QAD EOB came ready to use. No custom enhancements needed for go-live ● Customer specifics were already loaded in QAD for MMOG/LE compliance ● Work instructions for most processes were already written – just needed to be “Sgrouped” What QAD will do for me in the future: ● ● ● ● Set up a cycle count program at all 3 plants Pull and review reports for scrap, downtime and production efficiencies Tracking of supplier performance through Supply Chain Portal The use of operational metrics within QAD With the use of CEBOS Preventative Maintenance module, this software enables us to be compliant with these four MMOG/LE requirements pertaining to the inspection and calibration of all equipment used to satisfy customer requirements. Next steps using CEBOS: ● Gage Calibration ● APQP & PPAP ● Document Control ● Layer Process Audits ● Corrective Actions for Quality & Delivery Let Us Help You Pave the Way - How to Conquer MMOG/LE Summary | Building the Effective Enterprise 45 Let Us Help You Pave the Way - How to Conquer MMOG/LE Summary ■ Ford & GM annual assessments due 7/31/13 ■ OEM assessment expectations How does your organization stack up ■ QAD can help you meet customer expectations QAD Answer Sheet MMOG/LE Q-Scan Cebos Quality module Process maps with work instructions & op metrics EOB process for new implementation and upgrades ■ MMOG/LE Version 4 | Building the Effective Enterprise 46 Let Us Help You Pave the Way - How to Conquer MMOG/LE To Down Load Automotive Process Maps ■ Available for download at QAD App Store for customers on maintenance ■ Automotive Process Maps (107) ■ Easy On Boarding Bundle includes: Work instructions (600+) Training courses (115) Compliance points (206) | Building the Effective Enterprise 47 Let Us Help You Pave the Way - How to Conquer MMOG/LE Questions & Answers ■ Terry Onica: tjo@qad.com ■ Sharon Wood: swood@sgroupautomotive.com | Building the Effective Enterprise 48 www.qad.com ©QAD Inc. 2013 | Building the Effective Enterprise 49