Delivering for the passenger
A Vision for London Luton
INTRODUCTION
 easyJet welcomes the development plans proposed both by
Luton Borough Council and London Luton Airport Operating
Limited (LLAOL).
 This document sets out easyJet’s vision for London Luton
Airport, and what is required to ensure that the airport
becomes a natural choice for passengers in London and the
South East.
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LONDON LUTON HAS A VITAL ROLE IN THE LONDON SYSTEM
What is needed?
What is the journey?
Customers need to be aware of where we fly from
London Luton
London Luton’s awareness levels are low in its natural
catchment of North London, Bedfordshire and
surrounding areas.
We need the airport to invest in raising awareness and
proactively encourage scheduled passenger growth.
Airports and airlines work in partnership towards
delivering the experience which makes travel easy
London Luton needs to improve its infrastructure,
accessibility, and service proposition to be a natural
choice for passengers in London and the surrounding
region.
Growth and infrastructure realistically phased
Growth should start once the proposed capacity
developments and improvements come on stream
easyJet cautions against over ambitious growth before
developments are in place, which will lead to poor service
for our customers
We are passionate about making travel easy and
affordable - time is of the essence
A quick decision is needed on how to develop London
Luton, against the backdrop of significant changes in the
London airport system
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MAKING THE AIRPORT EASY TO GET TO
What is needed?
What is the journey?
Easy road access to the central terminal area, free of
congestion during peaks
Improve the M1 J10A arterial road
Widen & reconfigure the airport access road to ease
congestion
Easy, affordable and fast rail connectivity to London
Give customers an improved frequency of ‘fast’ trains to /
from London, and better market the rail offerings from the
airport
Remove the charge for the shuttle bus to the station
Direct access to local public transport infrastructure
and taxi services
Broaden the range of local transport options available
from the airport
A range of affordable and conveniently located car
parking maximising customer choice and value
Ensure a more accessible and affordable car park facility
close to the terminal
Develop a less intimidating policing proposal for
unauthorised stopping on the access road
Welcoming access to the terminal
Remove charges for ‘Drop off Zone’, Short Term Parking
(less than 20 minutes) and baggage trolleys
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PASSENGER FRIENDLY TERMINAL FACILITIES
What is needed?
What is the journey?
Service Delivery on the day which is consistent and
supports airline objectives
Ensure that operational management in the airport gets it
right, first time, all the time
Check-in which is future proofed for growth and
technological advancements
Capacity which meets peak demand and technology
enabled to help drive efficiency
Security Capacity which copes with growth and
consistently delivers for the passenger
Enhance security facilities to reduce customer waiting
times and use tools and techniques to ensure consistency
of service
“Retail on the way, not in the way” – easyJet
recognises that retail is an important driver in keeping
airport charges low, and as a service which many
passengers take advantage of, but it not the only purpose
for passengers time in the airport
Increase the size of customer areas to improve
passenger circulation, especially at peak times
Develop additional seating capacity for customers
Ensure the shortest/direct walk possible (“an Ikea style
short cut”) from check-in to plane
Quick Turns are a critical - aircraft stands need to be
walk in/walk out helping airlines pre board flights and
deliver industry leading turnaround times.
Increase the number of stands and improve the ratio of
contact stands (no bussing)
“Welcome to the UK” – deliver on immigration capacity
which copes with growth and consistently delivers for the
passenger
Overhaul immigration facilities, including the deployment
of technology and resources to reduce customer waiting
times
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AIRFIELD INFRASTRUCTURE TO ENABLE EFFICIENT OPERATIONS
What is needed?
What is the journey?
Simple and efficient taxiway system permitting speedy
access to the runway
Construction of cost effective longer parallel taxiways for
arriving aircraft to utilise to avoid runway/ramp congestion
Unencumbered pushback facilities, allowing two
aircraft to push in the same vicinity without blocking
taxiways
Development of relief and/or wider taxi facilities on the
eastern apron to ease congestion and facilitate
simultaneous pushback/taxi movements
Minimal runway occupancy time, through use of full
length taxiways and RATS/RETS facilities to improve
runway flow and minimise the risk of runway incursion
Construction of cost effective longer parallel taxiways to
minimise runway time.
Recognise that runway movements per hour are not a
cause of LTN congestion, rather limited space in the
apron area is the key constraining factor
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THIS NEEDS TO BE DELIVERED AT THE RIGHT COST BASE
What is needed?
What is the journey?
We encourage efficient and cost effective facilities
which are fit for purpose, with no unnecessary ‘gold
plating’
Efficient and cost effective facilities rather than low cost
specifications. Minimise build costs but provide for an
improved passenger experience
Airport facilities matched to demand which avoids
mistakes made by other airports to over engineer
capacity which leads to empty terminals with high
operating costs
Developments at the airport should be modular, built only
on committed growth signals from airlines.
Airport charges should be cost reflective
Charges at the airport should be designed to maximise
efficient use of scare resources and reward efficient use
of facilities
Airport charges should incentivise growth
It s unwise to assume that capacity will be filled at current
charging levels
Airports should recognise that alternative commercial
structures exist to drive revenue and profitability for
airport operators not least of which, the commercial till
easyJet encourages the consideration of alternative
commercial structures to maximise the return to Luton
Council and taxpayers
Airports should have a longer term planning horizon
than most businesses given the more capital intensive
nature of airport infrastructure
Any developments at the airport need to be funded over
the longest possible time horizon to minimise the impact
on flight prices
Do not risk an expansive facility which lies dormant
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Appendix
LUTON’S PLACE IN THE EASYJET VISION
 Luton is easyJet’s home and we see a positive future
 Since 1995 we have grown into the largest operator at the airport
 Our fleet has grown from a single 737 to a fleet of 16 state of the art A319/A320 family
aircraft
 We offer unrivalled connectivity to 34 destinations (and counting)
 Vital arterial connectivity to 4 domestic destinations in Scotland and Northern Ireland
 Mix of business and leisure driven routes to Europe, North Africa and the Middle East
 Exciting new destinations such as Reykjavik
 Luton is capacity constrained at peak times and passenger experiences suffer
 Security queue times are a particular pinch point, especially in the morning peak
 Road infrastructure has not expanded in line with the growth in passengers at the airport
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