F：Front-desk
G: Guest
F: Good morning, room reservations 客房预定. Can I help you?
G: I would like to book a room in your hotel. 我想订间房。
F: What kind of room would you prefer? A single room单人间 or a
double room双人间?
G: A double room, please.
F: From which date and for how many nights?
G: From July 25 to July 28.
F: Would you please hold on? I’ll check our rooms’ availability. …
We do have a double room those days but it is with a king bed
（特大号双人床，1米8）, not twin beds（单人床）. Would you mind
that?
G: That’s O.K. I’ll be with my wife. What’s the rate （价格）?
F: It is one hundred and twenty U.S. dollars per night （每晚）.
G: I will take that.（好的）
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R: May I have your name, please?
G: Yes, it is Jian-guo Li .
R: How do you spell it, please?
G: J-i-a-n g-u-o, L-i.
R: And your initials 姓名首字母, please?
G: J. L.
R: At what time will you arrive?
G: Around 4p.m. Do you have shuttle service 酒店班车 from the airport?
R: Yes, we do. You need to call us in advance 预先to make the
reservation.
G: Is that free?
R: No, for a round-trip往返 shuttle service is $20. I would like to confirm
your reservation. A double room for Mr. and Mrs. Jianguo Li at one
hundred and twenty U.S. dollars per night from July 25 to July 28. Is that
correct?
G: Exactly.
R: Thank you very much, Mr. Li. My name is Jenny and we look forward
to serving you.
G: Thank you and Goodbye.
R: Goodbye.
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1）I’d like to reserve a single room from June 1
to 4th.
2) I prefer non-smoking rooms无烟房.
3) I am sorry. We are fully booked 客满 on that
day.
4) Would you prefer sea view 能看到海or
mountain view能看到山?
5) Which do you prefer, a king bed, or two
beds?
6) I prefer two single beds. 我想要两张床。
7) I would like to have an invoice. 我想开张发票。
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1）Do you have shuttle service to the airport?
How often is that? 酒店有班车到机场吗？多长时间
一班。
2) Do you arrange airport pick-up? Do I have
to make reservations for that? 我需要预定班车到
机场接我吗？
3) Do you have internet access in rooms? 房间
有网络吗？
4) Do you have complimentary breakfast? 你们
提供免费早餐吗？
5) Do you have laundry service? 你们有洗衣中
心吗？
情景：打电话预约Hilton Hotel, 订一间双人房，
从6月1日到4日，可是旅馆告知这几天已客满，
推荐另一家旅馆Westin Hotel.
 房间要求：有两张床，无烟房，能看海景，
 询问服务：6月1日下午到达机场，宾馆有班车
到机场接机吗？宾馆回答说必须要打电话先
预约。
宾馆接收中国信用卡吗？接收现金吗？
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F: Front-Desk G: Guest
F: Good morning, Hilton hotel. May I help you?
G: Good morning. I’d like to make a reservation for a double room from June 1st
to 4th.
F: Hold on, please. Let me check the availability for that….Oh, I am so sorry that
we are fully booked on those days. Would you like to try Westin Hotel?
Would you like me to put you through to Westin?
G: Yes, please.
F: Good morning, westin hotel, what can I do for you today?
G: Good morning. I’d like reserve a double room from June 1st to 4th.
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F: Just a moment please. …Yes, we do have a double room for those days. Do
you prefer a king bed or two full beds?
G: A king-bed please. I will be with my wife. And I’d prefer a non-smoking room
with a sea view.
F: Let me see….Yes, we do have a double room with a king-bed, non-smoking
room with an ocean view.
G: What is the rate?
F: $250 per night excluding tax.
G: I will arrive in the afternoon on June 1st. Does the hotel
provide shuttle service from the airport?
 F: Yes. But you need to call us ahead to make a reservation.
 G: OK. Do you accept Chinese credit card?
F : I am not sure about that. Usually we accept visa, master
cards, cash and checks.
G: OK. I’ll take that.
F: What’s your name please?
G: Wang Dali.
F: Let me confirm your reservation, Mr Wang. A double-room
from June 1st to 4th , for Mr and Mrs. Wang with a king bed, nonsmoking, an ocean view. Is that correct?
G: Exactly. Thank you very much.
F: Thank you. We are looking forward to serving you.
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F: Front-desk
G: Guest
F: Good afternoon, can I help you?
G: I have reserved a double room for today three weeks ago.
F: Welcome to the hotel. Just a moment please. Let me get your
details. May I have your Identification 身份证明please?
G: Here is my passport.
F: May I have your credit card 信用卡 please?
G: Here it is.
F: Do you need the wake-up call service闹钟服务?
G: No, thank you.
F: Here is your room key房卡. Take the elevator on the right. We
have the complimentary breakfast免费早餐 and free internet
service in the lobby大堂. Anything else I can help you?
G: Not I can think of. Thank you.
F: Enjoy your stay.
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to reserve a room 订房间
king-size bed （特大号双人床）, queen/full bed（大号双人床）,
twin bed （单人床）
single room 单人间/ double room 双人间
Internet service 网络服务
Lobby 大堂
shuttle service 班车
Room with an ocean view 海景房
Smoking/non-smoking room 吸烟房／无烟房
complimentary 免费
vending machines 自动售货机
Gym 健身房
Indoor/outdoor swimming pool 室内／室外游泳池
Bar/restaurant 酒吧
Wake-up call service 叫醒服务
Beauty Salon 美容中心
check-out 离开旅馆手续
Receipt 发票
情景：
你在旅馆里询问前台以下服务：
－可以早上6：oo叫醒我吗 (wake-up call at 6)？
－去看自由女神的路怎样走？(How to get to…?)
－这个城市有哪些观光景点？ (scenic spots)
－附近有什么好的餐馆、购物中心？(shopping malls)
－怎样使用洗衣服务？(laundry service)
－隔壁房间的人太吵，要求换一间房。(I’d like to change a rom)
－怎样可以弄到热的饮用水？(hot drinking water)
－下午几点前必须登记离开旅馆？(check-out)
－可以付现金吗？我没有美国信用卡，中国的信用卡可以吗？
－可以给我开张发票吗？(invoice)
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付小费tips给司机、门童doorman，清洁工。
一般来说，高档的酒店上网和早餐是需要额外付钱的，经济型的酒店则是
免费提供这些服务。complimentary。
 提前预定酒店会便宜一些。常用的美国订酒店的打折网站：
www.priceline.com
www.cheaptickets.com
www.travelocity.com
中低档的经济型连锁酒店：Holiday Inn, Hampton Inn, Comfort Inn, Days
Inn, Red-roof Inn， $70-$100
比较高档的酒店：Hilton，Westin，Crown Plaza, Double Tree, … >$ 200
 有什么对房间不满意的，可以尽管跟前台讲，他们一般都会无条件地换房
间，服务态度很好。
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一般来说，大城市和旅游景点、旅游旺季的旅馆会较贵
大部分酒店都可以免费预约和取消预约 （cancel the reservation)。