• Large, stable company
• Tier 1 energy retailer with world class customer service and energy expertise
• Consistently win Canstar Blue awards for customer service excellence in
South Australia
• Employs thousands of Australians
• Provides energy efficiency advice to customers
• No late payment fees
• No direct debit or credit card surcharge fees
• No exit fees when you move homes with EnergyAustralia
• Offer true discounts; completely transparent with no hidden terms and conditions
• First energy retailer to publically commit to comprehensive climate change targets
• eWise; an energy efficiency and usage comparison service provided online
• Can add Accredited Renewable Energy options to plans

1990 1995 2012
Eastern Energy
Limited (TXU
Australia), electricity distribution company, acquired.
TRUenergy was formed from
Singapore
Power (who in turn purchased them from TXU
Corp).
In 2012
TRUenergy changed its name to
Energy
Australia.

Iona Gas Plant
Generation
Operates a multi-billion dollar portfolio of generation assets including investments in sustainable solutions
Cathedral Rocks Wind Farm
Retail
2.8 million residential & business customers. Operating in 5 states/terrirtories across Australia

Electricity in the Energex distribution zone only

Vision
Brighter Energy for Today and Tomorrow.
We’re on a mission to provide Australia with brighter energy solutions for today and tomorrow.
Essence
Helping Australians with efficient solutions

Personality
- Straight talking
- Smart
- Energetic
Behaviours
- Rock Solid Dependability
- We find better ways
- We act as a team
Points of Difference
- True vertical integration
- World-class expertise
- Customer experience

State
Electricity Benefits Gas Benefits Benefit Term Exit Fee
NSW
VIC
SA
QLD
16% pay on time discount
+ $50 rebate
12% pay on time discount + $50 rebate
27% pay on time discount
+ $50 rebate
16% pay on time discount + $50 rebate
17% pay on time discount
+ $50 rebate
13% pay on time discount + $50 rebate
10% pay on time discount
+ $50 rebate
Do not offer
1 year No exit fee
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.

Stat e
Electricity Benefits Gas Benefits
VIC
SA
QLD
3% guaranteed discount
17% pay on time discount
4% guaranteed discount
11% pay on time discount
3% guaranteed discount
7% pay on time discount
3% guaranteed discount
7% pay on time discount
3% guaranteed discount
12% pay on time discount
4% guaranteed discount
9% pay on time discount
Do not offer
3 years
Benefit
Term
Exit Fee
1st year:$90
2nd year:
$
49.5
3rd year:
$
49.5
$22 regardless of year
1st year: $90
2nd year:$70
3rd year:$50
1st year: $90
2nd year:$70
3rd year:$50
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.

Fuel
Electricity
Gas
Features
14% pay on time discount
2 year benefit term
12% pay on time discount
2 year benefit term
Exit Fees
1 st Year
2 nd Year
1 st Year
2 nd Year
$90
$70
$90
$70
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to
EnergyAustralia on 133 466.

Electricity Only, choose one of the following rewards: Prize Draws
1.
$100 online merchandise voucher for www.powermegastore.com.au
2.
$50 eftpos card
3.
$50 Foodbank donation, the charity supported by PAFC to end hunger
Throughout the year, EnergyAustralia will conduct a number of prize draws for South Australian Power Plan customers. Prizes include:
Electricity and Gas, choose one of the following rewards:
1.
$125 online merchandise voucher for www.powermegastore.com.au o Signed Guernseys o Opportunity to run out with the
Port Power team and mascot on match day o Grand final tickets
2.
$75 eftpos card
3.
$75 Foodbank donation, the charity supported by PAFC to end hunger

State Electricity Benefits Gas Benefits
Benefit
Term
Exit Fee
NSW 17% guaranteed discount Do not offer
1st year: $143
2nd year:$49.5
3rd year:$49.5
3 years
VIC 30% guaranteed discount Do not offer
$22 regardless of year
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.0

Gas Benefits State Electricity Benefits Benefit Term Exit Fee
NSW
12% guaranteed discount 3% pay on time discount
9% guaranteed discount 3% pay on time discount
VIC
SA
20% guaranteed discount 3% pay on time discount
13% guaranteed discount 3% pay on time discount
11% guaranteed discount 3% pay on time discount
5% guaranteed discount 3% pay on time discount
1 years
QLD
7% guaranteed discount 3% pay on time discount
Do not offer
$150
$22
$143
$150
All discounts are applied to usage charges only.
Offer not applicable with solar customers - if a customer has solar panels installed, please refer them to EnergyAustralia on 133 466.0

The below is an example using the Everyday Saver benefit term.
year 1 ends year 2 ends year 3 ends
Benefit term
Exit Fee Term
Contract term, ongoing
Date of sale
Cool Off
Expires
Date EnergyAustralia wins the billing rights (this can take up to 3 months)
20-40 days prior to the end of a benefit term the customer receives communication with options for new benefit term

Standard Retail Contract
Published rates
No choice of plans
No benefits
No exit fees
Customers in some states and distribution zones must be made aware of their right to choose an SRC.
Customers who request an SRC must be referred to EnergyAustralia on 133 466.
Market Retail Contract
Unpublished rates
Choice of plans
Benefits
Exit fees may apply, depending on plan choice

Convenience
Savings
Consistency
Reliability Sustainable
Benefits
Freedom Peace of Mind
Flexibility Security
Choice Control

“The Everyday Saver plan features a locked in 3% discount, giving you guaranteed savings on every bill. In addition to this,
EnergyAustralia will reward you with a further 17% discount when you pay your bills on time, saving you even more.
These discounts are secured for you for the duration of the benefit term, giving you peace of mind that you will save with
EnergyAustralia for 3 years.”

Hot water springs
Hydropower
Wind
Solar
Biomass
Hot rocks

Contract Rider
PureEnergy 10%
PureEnergy 20%
PureEnergy 100%
Contract Rider
PureEnergy 10%
PureEnergy 25%
PureEnergy 100%
Accreditation
10% GreenPower
Accreditation
20% GreenPower
Accreditation
100% GreenPower
Accreditation
Accreditation
10% GreenPower
Accreditation
25% GreenPower
Accreditation
100% GreenPower
Accreditation
Cost
4.730 c/kWh (inc GST) of 10%
4.730 c/kWh (inc GST) of 20%
4.730 c/kWh (inc GST) of 100%
Cost
4.730 c/kWh (inc GST) of 10%
4.730 c/kWh (inc GST) of 25%
4.730 c/kWh (inc GST) of 100%