Welcome to the Developers Working Group
(Your are in safe hands)
 The shape and tinting of the building were chosen to minimise the effects of an
indirect nuclear blast.
 Despite being a major London landmark, until the mid-1990s the tower did not
officially exist and was not marked on Ordnance Survey maps.
 Due to expansion and contraction caused by the cold of winter and the heat of
summer, the tower's height varies by as much as 23 centimetres (9 inches).
 Around 50,000 square feet of glass encase the tower's concrete shaft.
 The tower is designed to sway by as much as 38 centimetres (15 inches) in a 175
kilometres-per-hour (110 miles-per-hour) wind.
 There are 95 tonnes of high tensile steel in the base, 695 tonnes of mild steel in the
structure and 13,000 tons of concrete.
Lewis Benn
New Site Construction & Local Authorities
lewis.benn@openreach.co.uk
Openreach makes every effort to ensure the information in this presentation is accurate at the
time of compilation, however, Openreach does no represent that it is complete and
Communications Providers should check with Openreach for the latest available information.
Openreach reserves the right to modify delivery criteria and delivery dates.
© British Telecommunications plc
Safety & Domestics
Agenda




Openreach Policy Update
Future of the Connected Home
New Sites Portal
Next Generation Access & Communication Provider Update
Lunch – 33rd Floor





Securing the Network
Service to Construction Sites
FTTP – Strategic Sites
Didcot Story
Olympic Village
Caution Advised
Some information in this presentation relates to plans currently under
development and are subject to consultation, and may be subject to
change
Information in this presentation is subject to change
Policy
Mick Lennon
FTTC Copper, Copper Growth and
New Sites Policy Manager
Openreach makes every effort to ensure the information in this presentation is accurate at the
time of compilation, however, Openreach does no represent that it is complete and
Communications Providers should check with Openreach for the latest available information.
Openreach reserves the right to modify delivery criteria and delivery dates.
© British Telecommunications plc
Policy
Service
Costs
- RFT
- SLG’s
- Plant costs
- Tails
- Access
- Lead times
plus
- Pair bonding
- Universal
service obligation
- Broadband
Speed
- Broadband
Availability
Capabilities
Strategic Issues
7
Removal of the External Network Termination Point
(Copper)
Withdraw of External Network Termination Point
Information Subject To Change
Confidential
Any Questions?
Mick Lennon, New Sites Policy
mick.lennon@openreach.co.uk
Future of the Connected Home
Adrian Thurlow
Creative Technologist
Openreach makes every effort to ensure the information in this presentation is accurate at the
time of compilation, however, Openreach does no represent that it is complete and
Communications Providers should check with Openreach for the latest available information.
Openreach reserves the right to modify delivery criteria and delivery dates.
© British Telecommunications plc
What is the Connected Home
A combination of:
• A selection of interoperable devices
• A range of services which take advantage of these
• The interconnecting home network
Information Subject To Change
Confidential
Emerging consumer needs
•
Consumers are increasingly demanding access to content on multiple devices:
− 40% of people time-shift content daily (Source: Nielsen)
− Only 43% of total video consumption takes place on a TV (Source: Ericsson)
− Sky, Virgin, LoveFilm, Netflix etc. all offering content across multiple platforms
•
Growing need to push large amounts of content to, around and out of the home:
− e.g. Multi-room high-definition services
− e.g. Back-up/sharing of content from devices including those equipped with HD
cameras
•
Simplicity and reliability:
− Key reason for continued of physical media (e.g. DVDs) is perceived lack of reliability
of digital alternatives (Source: Ericsson)
− Existing home networking solutions account for significant proportion of support calls
Information Subject To Change
Confidential
Current limitations of the Connected Home
•
Lack of interoperability:
− Multiple ‘stove-piped’ solutions e.g. media services, home
energy management systems
− Incompatibility issues
•
Complexity to set up and use:
− Devices and services do not work together “off-the-shelf”
•
Home networking issues:
− Delivering required bandwidth for advanced services such as
multi-room HD
− Complexity of setting up home networks
− Less than 100% reliability
Evolution of Connected Home devices


The next few years will see explosive growth in connected, inhome devices:
– DisplaySearch forecasts that over 100 million Internetconnected TV sets will ship worldwide in 2013
– Set-top-boxes, games consoles and Blu-Ray players will
be similarly enabled, if not already
Accessing content services across multiple devices will
become a baseline feature of content services
Information Subject To Change
Confidential
Device compatibility – Digital Living
Network Alliance (DLNA)




DLNA is the only ‘standard’ that provides a common interoperability scheme between all
devices that create, serve and render (play or display) content within the Connected
Home
96% of Internet-enabled TVs from the top 5 manufacturers support content playback via
DLNA 68% of leading Blu-Ray players are DLNA certified
Proprietary alternatives exist but are restricted to a limited range of devices e.g. Apple
Airplay
The growth in DLNA will increase the usage of in inter-connected home devices
Information Subject To Change
Confidential
Home networking
The home network must have the capacity to concurrently support both services,
such as IPTV, delivered via the access network and customer owned systems
resident within the home
Connected Home bandwidth
requirements (Mbit/s)

Information Subject To Change
Confidential
Home networking in existing housing
2 pair Cat5 can deliver 100
Mbits/s
4 pair Cat5 can deliver 1 Gbit/s
Given the time & expense and to
ensure that the installation is
future proof always install 4 pair
Wi-Fi
Technology
No new
wires
New
wires
Data
networking
Best effort unmanaged
(2 Mbps – 10
Mbps)
Powerline
Multi-media
networking
Managed
QoS
(>50 Mbps)
Ease of
install/use
Aesthetic
impact
Wi-Fi
Powerline
Cat5
2 & 4 pair Cat5
Wired solutions


Retro fit
– Disruptive
– Self install?
– Unacceptable aesthetics?
– Susceptible to damage
Internal corner
Install during construction
– Better looking, available in a wide range of styles
– Qualified installers
– Ready for use
– Whole home coverage, varying socket density
between rooms
– Reliable
– Flexible
External corner
Single socket connection
The benefits of the Connected Home



Interoperability of devices
Easy management and sharing of multimedia content
Part of the Smart Home
The benefits of the pre-installed home network





Ease of use and simplicity
Much reduced headaches from home networking issues
Little aesthetic impact
Best possible performance
Ensures that NGA speeds are available throughout the home
Information Subject To Change
Confidential
Final thought
The home network is the foundation that the ‘Connected
Home’ is built upon and it is an essential link in the delivery of
both existing & future products and services destined to be
used in the home
Information Subject To Change
Confidential
Any Questions?
Adrian Thurlow, Creative Technologist
adrian.thurlow@bt.com
New Sites Portal
Tim Jacobs
Openreach Programmes
Openreach makes every effort to ensure the information in this presentation is accurate at the
time of compilation, however, Openreach does no represent that it is complete and
Communications Providers should check with Openreach for the latest available information.
Openreach reserves the right to modify delivery criteria and delivery dates.
© British Telecommunications plc
NGA & Communication Provider
Update
Kevin McNulty
NGA Commercial Partner
Sales
Openreach makes every effort to ensure the information in this presentation is accurate at the
time of compilation, however, Openreach does no represent that it is complete and
Communications Providers should check with Openreach for the latest available information.
Openreach reserves the right to modify delivery criteria and delivery dates.
© British Telecommunications plc
Our Next Generation Access Managing Director
Mike Galvin appointed 1st July 2011
Homes Passed to Date
•
•
Over a 1/5th of the UK homes can now access our Super-fast Broadband Network
(5.5m homes)
14,000 DSLAMs now standing
We’re announcing more Exchanges
Exchange Name
ARCHERS COURT
Exchange Name
Exchange Name
FOXHALL
MIDHURST
Exchange Name
SOUTHWICK (SOUTH DOWNS)
BALDSLOW
GALASHIELS
MILDENHALL
STEYNING
BANNOCKBURN
GILLINGHAM, KENT
MILFORD
STOKE BISHOP
BASILDON
GORLESTON
MILNSBRIDGE
STORRINGTON
BECCLES
GREAT BADDOW
MOORHILL
STOWMARKET
BELSTEAD
GRESFORD
NEWHAVEN
STRATHAVEN
BEXHILL
HADLEIGH, SUFFOLK
NORWICH THORPE
SUDBURY, SUFFOLK
BOGNOR REGIS
HAILSHAM
NORWICH WEST
SUNDERLAND
BRIGHTON ROTTINGDEAN
HAMPDEN PARK
PADDOCK WOOD
SUNDERLAND NORTH
BROADSTAIRS
HASSOCKS
PAGHAM
THANET
BRUNDALL
HATFIELD
PEEBLES
THETFORD
BUNGAY
HEXHAM
PERTH
THORPE BAY
BURSLEDON
HISTON
POLEGATE
TILBURY
CAISTER ON SEA
HOO
PURFLEET
TIPTREE
CARLISLE
HYTHE, HAMPSHIRE
RAINHAM, KENT
VANGE
CASTLETON, GWENT
HYTHE, KENT
RAMSGATE
WARE
CHERRY HINTON
IPSLEY
RAWDON
WASHINGTON
CLACTON-ON-SEA
IPSWICH
REDDITCH OLD TOWN
WELWYN GARDEN
COLCHESTER
KIDDERMINSTER
RUSTINGTON
WEYMOUTH
COSTESSEY
KINGS LYNN
RYHOPE
WHITSTABLE
CUFFLEY
LANCING
SALISBURY
WHITTON, SUFFOLK
DANBURY
LEWES
SAWBRIDGEWORTH
WIVENHOE
DOVER
LITTLEHAMPTON
SEAFORD
WOODBRIDGE
EAST BAY
LOOSE
SELSEY
WORTHING CENTRAL
EASTBOURNE PEVENSEY
LOWESTOFT
SHOEBURYNESS
WORTHING SWANDEAN
EASTWOOD
MAIDSTONE
SHOREHAM
WORTHING WEST
EDINBURGH MORNINGSIDE
MANNINGTREE
SNODLAND
WREXHAM NORTH
FELIXSTOWE
MARINE
SOUTH OCKENDON
FORDINGBRIDGE
MIDDLETON, WEST SUSSEX
SOUTHPORT
NGA Communication Providers
 CPs are established for all NGA products – FTTC, FTTP and FVA
 Established NGA Communication Providers (CPs):
 12 Direct CPs
 30 Downstream CPs
 Sample of customers who’s permission
we have to disclose as trialing or
offering Superfast Broadband
(see http://www.openreachcommunications.co.uk/superfast/ )
Openreach Activities

Openreach FTTP installation work at the Athletes’ Village is now 75% complete,
meaning that 75% of all the 2,818 apartments are now fully installed with fibre and
copper pair connections all the way to the serving exchanges.

The rollout of the NGA Mixed Economy solution, also known as FTTx, started its
journey in August 2010, giving us the capability to deliver both Fibre to the Cabinet
(FTTC) and Fibre to the Premise (FTTP) off a common spine network

Openreach have now finalised the three candidate exchange areas along with the
associated NGA Handover Exchanges for the Fibre Only Exchange (FOX)
Information Subject To Change
Confidential
Any Questions?
Kevin McNulty, GM NGA Commercial Partner Sales
kevin.mcnulty@openreach.co.uk
Securing the Network
Bryan Waite
Network Resilience &
Fraud Manager
Openreach makes every effort to ensure the information in this presentation is accurate at the
time of compilation, however, Openreach does no represent that it is complete and
Communications Providers should check with Openreach for the latest available information.
Openreach reserves the right to modify delivery criteria and delivery dates.
© British Telecommunications plc
Lockable Footway Frames & Covers
DEVELOPER-BUILT BOXES
PROPOSAL
 We are asking that in future all developer-built boxes in UK are fitted with lockable
frames and covers as standard
BENEFIT
 Part of the longer term strategy to improve the resilience of the Openreach network,
thus protecting legacy and new technology. e.g. Broadband
 Unique Selling Point for Developers to offer house buyers improved resilience
 Estimated to avoid 210 attacks per year on new sites
OTHER FACTORS
 No additional stores cost to developer for standard lockable frame and covers
 Can be fitted to brick, concrete or modular joint boxes
Information Subject To Change
Confidential
Lockable Footway Frames & Covers
Information Subject To Change
Confidential
Lockable Footway Frames & Covers
Information Subject To Change
Confidential
Lockable Footway Frames & Covers

The new range of Footway Frames & Covers, including precinct covers, will be made
available with locks. The covers will be secured by either one or two integrated locks
and fit into a reinforced frame

The frame has been strengthened from 3mm to 5mm steel and has lugs which need
to be bent down and bolted to the structure of the box during installation

A Turnbuckle lock has been introduced within the lid. It is locked and unlocked by
pushing down and turning the new Key through 90 degrees

The covers will be delivered to site in the unlocked position. All other activities
associated with fitting or opening/closing the joint box remain unchanged
Information Subject To Change
Confidential
Any Questions?
Bryan Waite, Network Resilience & Fraud
bryan.waite@openreach.co.uk
Service to Construction Sites
Phil Orr
Network Investment
Transformation Programme Director
Openreach makes every effort to ensure the information in this presentation is accurate at the
time of compilation, however, Openreach does no represent that it is complete and
Communications Providers should check with Openreach for the latest available information.
Openreach reserves the right to modify delivery criteria and delivery dates.
© British Telecommunications plc
To Cover Today
1.
2.
3.
4.
5.
6.
7.
Introduction and background
The roll out of the ‘South West’ initiative
Compliance
The use of site distribution points
The new planning prioritisation tool
Progress & Timescales
Contacts
‘We
cannot figure out why things take such
an obtuse and frustrating amount of time.
We have often completed the construction
of multiple floored and expansive multimillion pound buildings before BT have
done anything. It’s ridiculous’.
Information Subject To Change
Confidential
What we’re doing about It
 Carried out root cause analysis of
site office L2C jobs
 Briefed every planner in the UK on
the action and importance of service
to new developments
 Liv Garfield personal involvement
 Agreed a three month action plan:
– Implementing a more focused
approach to meeting survey task
lead times, as trialled in the South
West
– Implementing a new planning
prioritisation tool developed in the
North West
– Publishing briefs to CP’s and the
construction industry – to help
them help us
Information Subject To Change
Confidential
Planning Structure in Openreach
Information Subject To Change
Confidential
The South West Initiative
Pilot /Trial deployment
Trial in the south west planning area took place between April and May
Trial initiatives successfully reduced survey lead times 12+ days to 6.9 days
We found that
− survey lead times >12 days
− too many internal hand-offs
− queue priority determined by internal dates (ARBD’s)
− failure to follow data format rules for line-plant available dates
(LADs) and excess construction charges (ECCs)
− Building extra time into LADs to prevent failure.
ARBD’s – Activity Required By Date
LAD – Lineplant Available Date
ECC’s – Excess Construction Costs
Information Subject To Change
42
Confidential
Actions Deployed Nationally
• Target is 4 days from order to survey completion
• Making a survey appointment < 1 day of receipt
• Producing the survey pack on the day of survey
appointment
• Target ECCs given to CP < 1 day after survey.
• Increase priority of construction site surveys (act
on receipt instead of waiting for activity required
by date)
• Calculate LADs to make sure network build is
completed without delay.
• Mandatory training to planners:
o DO not add time unnecessarily to the LAD
‘just in case’ .
o Always use the right format for the CSS note
(systems will make an appointment based on
the LAD you enter).
o Prompt installation is vital for our customers.
Information Subject To Change
• The new planning prioritisation tool in place
across UK
Confidential
Queue Understanding
Intelligently Presented (QUIP)





Developed by Planning teams in
North West, Approval rating on
launch 88%
Information Subject To Change

QUIP is a manually run or Auto driven Order
Prioritisation Tool using MS Excel
QUIP - Scans ALL Activities in the Users Workstacks
Workstacks can be Multiple patch/skill Queues across
Multiple CSS Databases
All data is collated, prioritised and presented
according to SLAs, EU/Customer CRD or
Appointments
Orders will be highlighted and sorted by the following
Rules:
1) Order arrives before 2:00pm on the day –
It will be highlighted Green
2) Order arrives after 2:00pm on same day –
It be highlighted Amber
3) Order arrives after 5:00pm on the same
day – It will be highlighted Red
4) Subsequent days after order arrival – It
will remain highlighted Red
PST Target - Customer Contact is called the same day
order arrives and Survey Appointment is made
(Priority - Notes to be updated on CSS stating results
of Call)
Confidential
Correct assessment of ‘LADs’







The Line plant available date (LAD) tells our CPs how long it will take to build new
Openreach network for their order.
Once the CP has accepted any excess construction charges (ECCs), the order will be
re-appointed to the LAD.
The new appointment will made by systems and must therefore be in the right format.
LADs must be entered in the correct format: LAD=xx working days (with or without
spaces?).
If network is available immediately use the format LAD=0 working days.
The LAD should reflect the actual time required to provide network. It is not
acceptable to use default rounded times to avoid failure.
Always calculate the date as accurately as possible, taking into account the network
build work required and the availability of resource (internal or contract) to do it.
Information Subject To Change
Confidential
Learning points on avoiding incorrect use of data
formats




Openreach uses automated systems to communicate excess construction charges
(ECCs) and line plant available dates (LADs).
Systems rely on correctly formatted data to pass information from the surveyors and
planners to Communications Providers (CPs) and their customers.
It is essential that ECCs and LADs are correctly formatted, or the process will be
delayed, resulting in lost business & cost for Openreach and delays and manual
intervention for CPs.
Excess construction charges must be entered in the format COSTS = £xx.xx
WITHOUT VAT.
Information Subject To Change
Confidential
The use of site distribution points








What is it?
– An SDP is a cabinet in which we fix our external NTE
Who installs it?
– It is owned and installed by the developer
Example site distribution
What’s it for?
cabinet
– It avoids the need to wait for site offices to be located on site (a frequent source of delay)
Where should it be located?
– Fixed rather than movable
– Positioned so Openreach will always be able to get safe access during the life of the service
What’s the spec?
– Robust enough to protect our NTE from physical damage
– Suitable for our NTE to be fixed inside easily – eg. screwed onto a wooden back plate
– Big enough to house all the external NTEs we will need for the site
– Not shared with other CPs or other utilities (especially electricity suppliers)
How is it ordered?
– It’s not ordered, it’s agreed between the Openreach surveyor and the developer, at their first
site meeting, as part of the site solution
When is it removed?
– After the service is ceased and we have removed our NTE and cable
Where can I get advice and help?
– Brian Currie (BEA1)(01368 850782) and Stan Edwards (BEA1)(01244 502025)
Information Subject To Change
Confidential
What Now?




Planning teams briefed on construction site
offices & temporary site lines, June & July
2011
Planners to assess line plant availability
dates (LADs) correctly
We need to avoid waiting for site offices to
arrive before starting planning
 Surveyors to proactively suggest the
use of site distribution points
(installed and owned by developers) to
house our NTE’s
Deploy across the UK
 the ‘South West’ approach to the
survey process
 the ‘North West’ approach to planning
prioritisation – the ‘QUIP’ tool
Information Subject To Change
Confidential
Current combined Performance
Built a new set of internal KPI’s (Step 1)
• Order Received
• Access & onsite meeting agreed
• Survey Completed
• Excess Construction Charges on System and available to CP
Improve performance
• Local & National
• Commit to Service Levels for the controllable elements
Specific Total Dwell time and commitment metrics under development
Information Subject To Change
Confidential
Any Questions?
Phil Orr Transformation Programme
philip.orr@openreach.co.uk
FTTP - Strategic New Sites
Phil Laws
Openreach makes every effort to ensure the information in this presentation is accurate at the
time of compilation, however, Openreach does no represent that it is complete and
Communications Providers should check with Openreach for the latest available information.
Openreach reserves the right to modify delivery criteria and delivery dates.
© British Telecommunications plc
What does the Openreach New Sites solution look like?
The ultimate e2e solution for New Sites is based on the Openreach Fibre To The
Premise (FTTP) technology and products. These products are already being
deployed in Brownfield as part of our NGA roll-out but in many respects the New Sites
solution is different.
3 main factors shape the product – the needs of our customers (Developers and CPs),
the nature of New Sites development planning/build and very different New Sites
service take-up volumes
Openreach Story:
 Modular architecture
 “Pre-installed” ONT
 Remote provision of voice and data services
 Positive customer experience and RFT
Developer Story:
CP Story:
 Increased sales
 Fibre enabled from start (no post sale
civils or build activity)
 Homes Ready for the future (PAS
2016…)
 FTTP
 Easy to consume (similar/better than
Brownfield)
 Quality voice-over-fibre
 Efficient RFS and addressing solution
Information Subject To Change
Confidential
Progress
 FVA Project planned to launch March 2012
 Olympic Athletes Village (2818 FTTP premises)
 Creation of an NGA Programme horizontal with major projects
addressing New sites
 Worked British Standards Institute to develop PAS2016 and an
updated Builders Guide including guidance on structured wiring for
fibre served premises
 Investment in our FTTP network infrastructure design, systems and
processes to support deployment to tactical and strategic new sites
 FTTP Brownfield footprint RFS today 20k premises with 85k in build
Information Subject To Change
Confidential
Strategic New Sites Product Development
Plan




Development plan on track
– November 2011 – Plan & Build
– March 2012 – L2C & T2R
Strategic product pre-built into 100% of premises and supporting GEA Data and Fibre Voice
Access (FVA)
2 phase deployment plan
– Phase 1
Pilot
– Phase 2
National rollout
Sept 2012 - All Tactical New Sites activity ceases (Copper Underlay process) and in-progress
developments switch to FTTP on strategic deployment
– Vision: All new build sites over c. 25 premises
Mar-13
Jul-12
Jun-12
May-12
Apr-12
Mar-12
Feb-12
Jan-12
Dec-11
Nov-11
Oct-11
Sep-11
Aug-11
Jul-11
Jun-11
May-11
Apr-11
Copper Policy Development and Strategic
New Sites Trial Planning/Training
Strategic New Sites Pilot Planning/Training
FOA Consultation
Pilot Phase 1 Starts
(Plan & Build)
Information Subject To Change
Pilot Phase 2 Sites
Start (across NGA
enabled new site
regions)
Target Rollout
complete
Confidential
New Sites strategy: Copper, FTTP Tactical, FTTP Strategic
Apr – Jun ’11
Jul – Sep ‘ 11
Oct – Dec ‘11
Jan – Mar ‘12
Apr – Jun ’12
Jul - Sep ‘12
Oct – Dec ‘12
Jan – Mar ‘13
Strategic New Sites
Copper with tubing
Tactical New Sites
Strategic New Sites Pilot Plan




5 sites
− c. 500 units
− c. 75 to 100 plots per site
November 2011 to October 2012
First trial occupancy (L2C ready) from April 2012
CP dependency
Information Subject To Change
Confidential
Product

The network solution and product will closely resemble that provided at
Ebbsfleet
– a modular tube based infrastructure and planning policy to accommodate
flexible deployment
– support for both single and MDU premises
– ONT commissioning at plot call-off and a records-only (no-visit) L2C
fulfilment
– ‘Fit & forget’ facilitated through quality installation
– Infill

Equipment location

A key dependency is the availability of Fibre Voice Access (FVA)

Fibre only areas
Information Subject To Change
Confidential
New Sites Network Design
Information in this presentation is subject to change
Any Questions?
Phil Laws, Strategic New Sites
phil.laws@openreach.co.uk