Microsoft Lync Online
Service Overview
What is Microsoft Lync Online ?
• Microsoft Lync Online is a communication service that connects
people in new ways, at any time, from anywhere.
 Connect with other people through instant messaging (IM), contact photos,
social updates, and interactive contact cards.
 View peoples’ presence status and click-to-communicate from within Office
applications.
 Move IMs into ad hoc online meetings with audio, video, and screen sharing.
 Schedule and conduct online presentations with customers and colleagues.
 Connect with external customers and partners through IM, audio and video,
and online meetings by using the Lync client or web-based application.
 Connect with your Windows Live contacts using instant messaging, audio,
and video.
Lync Online Key Features
• Me Area provides quick access
to settings and information that
you want to share with other
people, such as presence,
picture, location, and notes.
•
Contacts offers presence and
availability information,
pictures, contact cards,
frequent contacts and other
information, enabling personal
connections with colleagues
and customers.
Lync Online Key Features
• Activity feed helps you build stronger
connections with your co-workers by staying
up-to-date on "social updates" and latest
activities, such as notes, picture, title, and
other information.
• Recent or missed conversation help you find
your recent instant messages, computer
calls and meetings, including ones you might
have missed.
 All - your 100 most recent conversations
 Missed - any missed conversation
 Calls - your 100 most recent calls
Lync Online Key Features
• Instant messaging provides
easy communication with
colleagues or contacts outside
your organization. Can be
changed into ad hoc online
meetings that include audio,
video, and screen sharing.
• Public instant messaging lets
you to view your Windows
Live contacts presence, and to
communicate using instant
messaging, audio, and video.
Lync Online Key Features
•
Integration with Office applications
 Outlook connects presence and real-time
collaboration features, including IM and
presence in Outlook Web App, out-of-office
messages in Lync, and click-to-communicate
from Outlook.
 Document backstage view lets you see who
view has recently updated the file, checked
their contact card, and easily start a
conversation.
 SharePoint: Lync Online connects presence
with SharePoint Online, allowing you to use
features such as instant messaging, directly
from a SharePoint site.
Lync Online Key Features
•
Conferencing
 PC-based, multiparty audio, video, and web conferencing
 Online meeting scheduling from Outlook
 Ad hoc collaboration and impromptu meetings
 Integrated PSTN audio conferencing (Dial-in Conferencing) available as
a separate service from audio providers
 Rich and web clients for external
participants
 Desktop/application sharing,
presentations, virtual
whiteboards, polling, and file
transfer
Lync Online Dedicated Plans and Features
Lync Online Plans included in Office 365 Plans
What’s new for Lync Online (April 2012)?
Data access (IM archive data, CDR, and Quality of Experience (QoE) data.)
IM archiving (archive instant messaging (IM) content )
Service continuity improvements
What’s new for Lync Online (April 2012)?
Lync Meetings Features
Dial-in PSTN audio conferencing
Video conferencing systems support
Quality of Service for video
Outlook delegation
What’s new for Lync Online (April 2012)?
Enterprise Voice Features
Enterprise Voice via on-premises SBC
Lync Online Clients
Lync 2010 Client
Lync for Mac 2011
Lync Mobile Client
Lync 2010 Attendee
Lync Web App
Lync Online Enterprise Voice
It provides voice capabilities that include:
• Inbound and outbound calling from the Lync client to
landlines and mobile phones.
• Rich calling features, optimized for mobile information
workers.
• Interoperability with Exchange Online Unified Messaging
(voicemail).
Lync Online Enterprise Voice
Limits of Lync Online EV:
• Enterprise Voice requires the purchase of a separate PSTN
access service from a qualified third-party carrier.
• Enterprise Voice is available for users in select countries.
Please consult with the Microsoft sales team for the most
up-to-date country availability list.
• The Enterprise Voice topology consists of two geographically
diverse data center sites.
Enterprise Voice service offering
Place and Receive Calls to Landline or Mobile Phone using Lync
Utilize Lync with an Approved Audio Device to Call Phone Numbers
Interoperability with Exchange Online Unified Messaging
Simultaneously Ringing and Call Forwarding
Click-to-Call from Outlook and other Office Applications
Hold and Transfer Calls to Mobile Phone or Other Users
Team Call and Call Park
Interoperability with Carrier Services 1/2
• Enterprise Voice requires the purchase of a separate service
from a qualified SIP trunking carrier.
• The carrier services include (at a minimum) telephone
numbers and connectivity and routing to the public
switched telephone network (PSTN), including emergency
calling.
Interoperability with Carrier Services 2/2
Two available connectivity options for enabling EV
• SIP trunking carrier from the list approved for Lync Online dedicated
plan customers. See your Microsoft sales representative for a list of
qualified providers. PSTN routing is performed directly between Lync
Online and the SIP trunk provider selected by the customer.
• Using Lync Online qualified Session Border Controllers (SBCs) –
interface between LO and on-premise; customers have the option to
connect a customer-managed voice network to the Lync Online service
for inbound and outbound PSTN services. Microsoft will provide service
configuration information for setup of the session border controller to
Lync Online.
Service Continuity Management
• Lync Online services are available at 99.9 percent uptime.
• Lync Online has set an RPO and RTO in case of a disaster:
– 2-hour RTO: Customers can resume service within 2 hours of a service
disruption if a disaster incapacitates the primary data center.
– 45-minute RPO: In case of a data center failover, Lync Online restores a copy
of the customer’s contact list and access control list (ACL) data that is equal to
or less than 45 minutes old at the time of failure.
• The following services are not available within the RTO:
– Federation with third parties other than Microsoft (optional feature).
Restoration of this service might not occur within 2 hours.
– Public IM connectivity (optional feature). Restoration of this service might
not occur within 2 hours.
Lync Online (not available features)
•
•
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•
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(IM) Group Chat
(Meetings) Scheduling an online meeting in Outlook Web App
(Meetings) Generate a link to a scheduled meeting via a web page
(Meetings) Polycom CX7000 is currently not supported
(EV) Response Group Service (RGS)
(EV) Enhanced 911 for Lync 2010
(EV) Resilient branch office appliance
(EV) Call Admissions Control (CAC)
(EV) Remote call control (Click-to-Call) with on-premise PBX
(EV) On-premise Exchange and Outlook Web App integration
(Management) Windows PowerShell Support
(3rd party) Lync server-side APIs using Microsoft SDK
Lync 2010 System Requirements
• OS: Windows 7, Windows Vista SP2, Windows XP SP3, Mac OS X 10.5
(Leopard), 10.6 (Snow Leopard), Windows Server 2008.
• Office client: Microsoft Office 2010 SP1, Office 2007 SP2
• Memory: 1 GB of RAM (2 GB recommended). 4GB of RAM for voice and
video
• Bandwidth:
– Data: 56 kbps (minimum); 56 kbps (high-quality).
– Voice: 50 kbps (minimum); 80 kbps (high-quality).
– Video: 50 kbps (minimum); 250 kbps for CIF, 600 kbps for VGA, 1.5 Mbps for
High Definition (high-quality).
– RoundTable device: 50 kbps (minimum); 250 kbps (high-quality).
Office Desktop Setup
• Office desktop setup provides multiple benefits, including:
– Automatically detecting necessary updates
– Installing updates and components upon approval or silently from
a command line
– Automatically configuring Outlook and Microsoft Lync for use with
Microsoft Office 365
– Uninstalling itself from the client computer after running
• See the help topic Manually update and configure desktops
for Office 365 for details.
Lync Online Federation
Model
IM and Presence
Lync-to-Lync Audio Video
Lync Online tenants (other
companies using Office
365and Lync Online)
Yes
Yes
Lync Server 2010, OCS
2007 and OCS 2007 R2
(on-premises)
Yes
Yes
Windows Live Messenger
Yes
Yes
Lync Online Federation
• Federation requires DNS configurations by the customer and
each federated partner organization. Federated organizations
are solely responsible for proper configuration of their
environments to support federation.
• Federated connections are not covered by the SLAs provided as
a part of Office 365 subscriptions.
• Federated connections are excluded from the service continuity
management recovery time objectives (RTO) and recovery point
objectives (RPO).
• File transfer is not available with federated connections.
Interop - Lync Online and Lync Server
• Lync Server Voice and PBX functionality is available as part of the
Office 365 Plan E4 suite.
• TechNet article Lync Server 2010 Users Voice Mail on Hosted
Exchange UM
• Lync technology does not support coexistence between Lync
Online and Lync Server using a single domain.
• It is not possible to split Lync workloads (IM, online meetings
and Voice/PBX) between the cloud and on-premises. For
example, it is not possible to deploy IM and meetings in the
cloud with voice on-premises for a single user.
Interop - Lync Online with Exchange Server
• Lync Online supports presence interoperability with an onpremises deployment of Microsoft Exchange Server 2007 and
Exchange Server 2010.
• The Lync Online service provides presence updates based on
calendar information and out-of-office details that appear in
Lync 2010.
• Lync 2010 will use the external web URLs defined for Exchange
servers. For more information about Exchange server URLs, see
the TechNet article Configure an External Host Name for Outlook
Anywhere.
Interop - Lync Online and SharePoint Server
• Lync Online interoperates with on-premises Microsoft
SharePoint Server for presence and click-to-communicate in
SharePoint sites. This interoperability requires the Lync 2010
client to run on the user’s desktop.
• Limit: SharePoint skill search via Lync is not supported with
Lync Online.
Configuring Federation Support for a Lync Online
2010 Customer
• http://technet.microsoft.com/en-us/library/hh202193.aspx
New-CsHostingProvider -Identity LyncOnline -ProxyFqdn
"sipfed.online.lync.com" -VerificationLevel
UseSourceVerification -Enabled $True EnabledSharedAddressSpace $False -HostsOCSUsers $False IsLocal $False
Service Administration
• When signed in to this portal, the service administrator can perform
actions related to service administration and Lync Online including:
–
–
–
–
Enable or disable Lync Online
Create users and assign licenses that enable use of Lync Online
File support tickets
Access online help
• Administrators can also manage Lync users' settings and policies:
– Tenant level settings
– Lync federation settings
– Lync federation with Windows Live (at general availability of Lync Online)
• User level settings
– Audio/video
– File Transfer
– Dial-in audio conferencing settings
Konfigurowanie usługi Microsoft Lync Online
• Skonfiguruj swój komputer, instalując programy Lync i
Konfiguracja komputera do współpracy z usługą Microsoft Office
365. Konfigurowanie komputera na potrzeby usługi Office 365
• DNS - Przed wprowadzeniem innych zmian konfiguracyjnych
skonfiguruj trwałą nazwę domeny, która będzie używana w
przypadku instalacji usługi Office 365. Dodawanie domeny do
usługi Office 365
• Po skonfigurowaniu swojej nazwy domeny dodaj konta
użytkowników dla każdej osoby w organizacji. Konta i
uprawnienia użytkowników
Planowanie związane z Lync Online
• Sprawdzanie wymagań systemowych związanych z usługą Lync
Online
• Wybierz urządzenia audio „zoptymalizowane pod kątem
programu Lync” na podstawie preferencji użytkownika i
lokalizacji miejsca pracy (na przykład otwarty obszar pracy lub
biuro prywatne). Wybieranie urządzeń audio i wideo
• W przypadku spotkań organizowanych przy użyciu usługi Lync
Online, które wymagają dostępu telefonicznego, skonfiguruj
konta konferencji telefonicznych dla organizatorów spotkań we
współpracy z dostawcą konferencji audio. Kontaktowanie się z
dostawcą konferencji audio
Konfigurowanie usługi Lync Online
• Zdecyduj, czy konieczna jest zmiana jakichkolwiek
domyślnych wartości ustawień usługi Lync Online.
Podsumowanie ustawień usługi Lync Online
• Skonfiguruj serwer DNS i zewnętrzną zaporę w celu
zezwalania na ruch sieciowy związany z usługą Lync Online.
• Konfigurowanie programu Lync dla urządzeń przenośnych
• Konfigurowanie konferencji telefonicznych
• Testowanie instalacji usługi Lync Online
Setting Up DNS Records For Your Domain Name
Setting Up DNS Records For Your Domain Name
• Lync client executes a DNS query to find the Lync Online Service
• Therefore if your internet proxy or firewall is configured to block
external SRV queries, the Lync client will not discover the Service and
sing in
• To correct this, configure global DNS CNAME record that points to the
O365 Lync Service. Configuring this as a global CNAME record is
recommended, because it handles both internal and external cases.
• Example:
– Global CNAME: CNAME sip.<tenantdomain> to sipdir.online.lync.com
– Internal SRV record: SRV _sip._tls.<tenantdomain> to
sipdir.online.lync.com:443
Konfigurowanie usługi Lync Online
Konfiguracja Zapory Windows Firewall + ISA/TMG
Nie można połączyć Lync Online.
Następujące funkcje nie działają w trybie Online Lync:
– Obecność aktualizacji, a zawiera zdjęcia kontaktu
– Integracja z programem Microsoft Outlook
– Transfery plików
– Audio i wideo
Konfigurowanie usługi Lync Online
Konfiguracja Zapory Windows Firewall + ISA/TMG
• Zezwalaj na połączenia wychodzące do przeznaczenia następujące: *.
microsoftonline.com
• Zezwalaj na połączenia wychodzące do przeznaczenia następujące: *.microsoftonlinep.com
• Zezwalaj na połączenia wychodzące do przeznaczenia następujące: *. sharepoint.com
• Zezwalaj na połączenia wychodzące do przeznaczenia następujące: *. outlook.com
• Zezwalaj na połączenia wychodzące do przeznaczenia następujące: *. lync.com
• Zezwalaj na połączenia wychodzące do przeznaczenia następujące: osub.microsoft.com
• Protokoły TCP i HTTPS
• Reguła musi dotyczyć wszystkich użytkowników
• Ustaw limit czasu protokołu HTTPS/SSL do 8 godzin
Determining External A/V Firewall and Port Requirements
http://technet.microsoft.com/en-us/library/gg425882.aspx
Konfigurowanie usługi Lync Online
Konfiguracja Zapory Windows Firewall + ISA/TMG
• Additionally, you should make sure the firewall allows Microsoft Online Services
Sign-In Assistant traffic. To do this, take the following steps if you are using
Microsoft Forefront Threat Manager Gateway. Similar steps can be taken for
other gateways.
• In Forefront Threat Manager Gateway, in the left pane, click Networking.
• Click the Network tab. Under the Tasks tab in the right pane, click Configure
Forefront TMG Client Settings.
• In the Forefront TMG Client Settings dialog box, click New.
• In the Application Entry Setting dialog box, configure the following rules:
Jak sprawdzić, czy są spełnione wszystkie
wymagania sieciowe związane ze Lync Online
• W przeglądarce sieci web przejdź do jednego z następujących adresów
URL narzędzie Office 365 Lync Online transportu niezawodności IP
Probe (TRIPP).
• Amsterdam, Niderlandy: http://trippams.online.lync.com
• Błękitne, VA: http://trippbl2.online.lync.com
• Dublin, IE: http://trippdb3.online.lync.com
• Hong Kong: http://tripphkn.online.lync.com
• San Antonio, TX: http://trippsn2.online.lync.com
• Singapur: http://trippsg1.online.lync.com
• Następnie kliknij przycisk Rozpocznij Test.
Konfigurowanie usługi Lync Online
Konfiguracja Zapory Windows Firewall + ISA/TMG
• Należy wykonać następujące czynności: Wyklucz zakresy adresów IP, które są
używane przez Lync Online. Aby wyświetlić te zakresy adresów IP, odwiedź
następującą witrynę sieci Web Microsoft TechNet:Zakresy Online IP Lync i
adresów URL
• Wyklucz zakresy adresów IP, które są używane przez inne usługi Office 365
szczególności zakresy IP dla Microsoft Online usługi rejestrowania W. Jeśli
używasz programu Exchange w trybie Online, upewnij się, wykluczyć
wychodzących adresów IP dla programu Exchange w trybie Online.
Adresy IP i adresy URL używane przez 365 pakietu Office
• Przejrzyj następujące ogłoszenie blogu 365 pakietu Office:Zapewnienie sieci
działa z Lync Online
• Zobacz następujący artykuł bazy wiedzy firmy Microsoft do utworzenia
wyjątku w zaporze platformy Office 365 uwierzytelniania:2618060 Lync 2010
nie może połączyć się z usługi Lync Online przez zaporę serwera proxy
Dial-in Conferencing Feature
Konfigurowanie konferencji telefonicznych
• Konfigurowanie dla pojedyńczego użytkownika lub wielu
użytkowników
• Wspierane: 3rd party - BT, Intercall, PGI (?)
• Więcej: http://onlinehelp.microsoft.com/pl-pl/office365enterprises/gg603688.aspx
Dial-in (PSTN) Audio Conferencing for Lync Online
Integrated PSTN audio conferencing requires a separate service
from an approved third-party provider
Office 365/Lync Online
Audio bridge
integration
Approved Audio conferencing
Provider (ACP)
PSTN
• This is similar to the current Live Meeting service
• But different from Lync Server on-premises which provides PSTN audio
conferencing capability
• The integrated PSTN audio conferencing service will enable meeting attendees to dial
into Lync meetings from any phone.
• Office 365 customers will purchase the PSTN audio conferencing service directly from
approved Microsoft partners.
• At GA, there will be an ability for a tenant admin to import provisioning data
about the Audio Conferencing service into Lync Online, in order to enable an
integrated experience
Dial-in (PSTN) Audio Conferencing Features
Lync Online capabilities with an integrated audio conferencing service:
• Ability to schedule Lync 2010 meetings with ACP dial-in information
• Access numbers and passcodes information embedded in Outlook invite
• Dial-out for scheduled meetings: Lync 2010 Users can join audio on a phone by specifying
a phone number in Lync rich client and Lync Web App
• Presenters can add individuals to meeting audio by performing “invite-by-phone”
• Dial-in participants show up in Lync Roster
• Lync presenters can perform following in-meeting commands against dial-in users (from
both Lync and Lync Web App):
• Mute individual user
• Eject individual user
• Exit and End meeting
• Audio bridging between Lync end points (PCs) and phone end points (ACP Dial-in users)
for Lync scheduled meetings
Expected approved Audio Conferencing partners for Office 365 GA:
• BT Conferencing
• InterCall
• Premiere Global (PGi)
Dial-in (PSTN) Audio Conferencing Features
Lync Online capabilities with an integrated audio conferencing service:
• Ability to schedule Lync 2010 meetings with phone dial-in capabilities
• Access numbers and passcodes information embedded in Outlook invite
• Dial-out for scheduled meetings: Lync Users can join audio on a phone by specifying a
phone number in Lync rich client and Lync web app
• Presenters can add individuals to meeting audio by performing “invite-by-phone”
• Dial-in participants show up in Lync Roster
• Lync presenters can perform following in-meeting commands against dial-in users (from
both Lync 2010 and Lync Web App):
• Mute individual user
• Eject individual user
• Exit and End meeting
• Audio bridging between Lync end points (PCs) and phone end points (ACP Dial-in users)
for Lync scheduled meetings
Expected approved Audio Conferencing partners for Office 365 GA:
BlackBerryBusiness Cloud Services
• http://www.blackberry.com/select/cloudservices/
Providing Lync Server 2010 Users Voice Mail on
Hosted Exchange UM
• http://blogs.technet.com/b/nexthop/archive/2011/11/21/o
n-premises-to-cloud-interoperability-with-lync-online-andexchange-online.aspx
Telephony Advisor for Exchange 2010
• http://technet.microsoft.com/en-us/library/ee364753.aspx
Q&A