Superior Publishing Software for the future John Lawson, Klopotek UK 1 Delivering software solutions for 20+ years Klopotek software supports more publishers and information providers, with more users in more locations, developing and distributing more products around the world than any other software company. Klopotek is a leading supplier of international standardized software and consulting services for publishers of digital products, books and journals. Corporate Headquarters Berlin, Germany Berlin Parsippany, New Jersey London Amsterdam Paris Munich Regional Sales and Consulting Offices Amsterdam, London, Munich, Paris, Parsippany 175+ employees (publishing software professionals) 2 350+ Customers trust our software 3 Product Planning and Management 4,200,000 titles / products Fully international and scalable to multi-company corporation Products and Assets Metadata Editorial and Production Workflow 4 Sophisticated Contracts, Rights, Royalties Software 500,000 authors managed on 250+ Klopotek CR&R systems 1.2m author contracts £3bn sales revenue processed for royalties (plus 27%) 3m royalty postings, £500m royalty payments 750k royalty statements per year 5 Order and Subscription Processing £5.5bn subscription revenue 4 million subscriptions 2014 Roll out of Klopotek O2C system for all online products Source images: © http://booksandjournals.brillonline.com/ 6 Klopotek Solution. Fully integrated. Modular. End to end. Planning and Product Creation Contracts, Rights and Royalties Production Workflow Marketing and Sales Customers and Ordering Fulfillment and Delivery Products / titles Author relations Planning Product catalog Customers Warehouse one offs, subscriptions and bundles Contracts incl. addenda and multi title Scheduling and project management Data feeds and supply to web Unified ordering for all content and media types Inventory Product components Rights offers, negotiations, sales, invoicing Calculation ONIX Promotion material automation Bundles of Subscriptions and One-off products Returns Suppliers Planning, budgeting, calculation Rights acquisition Stock valuation Webshop integration Purchasing Royalty calculation Shipping Address management Consignement Royalty statements Address marketing Web delivery platform integration Royalty accounts Complimentary copies Invoicing Write offs Authors Online Product Planning and Management Order to Cash Multi-product / formats Multi-location, multi-currency, multi-language, multi-company 7 Traditional Publishing Ideation The idea for the BOOK was born Editorial The BOOK content was created Production The BOOKS were produced Sales The BOOKS were sold 8 Not so much has changed !! Ideation The idea is born Editorial The content is created Production The e-version Is also produced Sales The channels to market have increased 9 Products and their content • • • • • • • • Content is being decomposed into digital strands or chunks Content is being reused Content is being viewed Content is being downloaded Content is being clicked Content is being bundled Content is being streamed Content is being repurposed 10 More reading than ever 12 So what does this mean for software? 13 Proliferation of Products & Sales Models Production Sales Time-based on-line access one-off sets pod standing orders Consumption patron driven acquisition packages bundles usage tracking pay-per-view subscriptions add-on token accounts open access (article creation) choose 3 out of 10 bundle in bundle chapter sales 14 Product Agnostic chapters mp3 services video books stationary dvd magazines broadcasting electronic apps games cd tracks online content merchandising 15 Accommodate new sales models The need to handle: • • • • • • • Electronic sales items Internet based delivery Flexible combinations New sales models by trial Shorter time to market Specific “reading” tools The flexibility to meet change 16 New Sales Models - eBook, Print & eBook, POD 17 New Sales Models - buying sections 18 New Sales Models - PDA Patron Driven Acquisition PDA is now practical largely due to the spread of the eBook - Enormous savings for libraries Aims and Scope 40% percent of books purchased in traditional ways never circulate And 40% circulate fewer than three times. By contrast, PDA allows a library to borrow or buy books only when a patron needs them. Increased revenues for publishers o o • Walter De Gruyter by 20% Ithaka/Jstor forecast 15% growth • • Library makes automatic buying decision based on usage! • The library imports bibliographic records into its catalogue at no cost. When a patron finds a patron-driven record in the course of research, a short-term loan can allow him to borrow the book The transaction charge to the library will be a small percentage of the list price. Typically, a library will automatically buy a book on a third or fourth use. 19 And technology wise... • Become more scaleable, flexible, customizable • Run on web and all mobile devices • Future proof technology stack 20 User interaction across all devices Klopotek STREAM is a platform for user interaction across computers and portables. Focused on supporting key business processes in a smart and simple way, Klopotek STREAM provides a new user experience (UX) for Klopotek software. It is web-based and available in addition to your Klopotek rich client solution. Supporting key business processes in a smart and simple way Status-driven workflow engines which can easily be adapted to your specific requirements Business process-oriented support for key tasks: simple and easy to use 21 Klopotek STREAM Intuitive user experience Interaction across computers, internet, portable devices Focused on supporting key business processes in a smart workflow Seamless integration Visit us at B8 to arrange a demo 22 Title Management 360 degree view on Author and Contact data 23 Contract Management The Contract Manager provides a web interface with workflow focused support for Contract Management • • • • Key contract data searchable anytime, anywhere Direct link to contract & statement archive. Contract documents can directly be produced in the required language. UI and processes adapted to specific needs. 24 Rights, Licenses and Permissions Manager The Rights Licenses and Permissions Manager provides extended capabilities for rights management. Key features and benefits: Acquisition: mapping and integration of APIs of vendors. Accessibility: availability of relevant portals and smartphone/tablet apps makes permissions license details, rights availability and rights management information more accessible. Permissions specifications, metadata creation and assets management: workflow and budgeting support, payment scheduling, reuse of assets. 25 Subscription Manager The Subscription Managers provides a Web client focusing on the activities in Customer contact Centers. Key features and benefits: Enhanced 360º View of the Customer Fast order entry Real-time order calculations and adjustments Intuitive standard subscription processes such as renewal, cancelation, modify and upgrade Pick-and-choose product bundles for on-the-fly subscription customization 26 Conclusion. Content is now consumed differently, and the traditional publishing business models have changed. This will only accelerate with the new generation of digital products Organisations who fail to implement new business models, processes and the infrastructure needed to support this transition will struggle to survive. For more information visit us at B8 www.klopotek.co.uk 22