How to login to iNexus?
There are two iNexus dialers:
Dialer 1 –
www.dialer1.inexusdialer.com/inexuslite/login.aspx
Dialer 3 –
www.dialer3.inexusdialer.com/inexuslite/login.aspx
Enter your adLogin
in both slots.
Click Login
Click Agent
Select the campaign
and then continue.
Click “Connect Extension”.
Click Answer to
connect Eyebeam.
How to pull you first call?
Eyebeam is now
connected.
Click “Start Calling” to
pull your first call.
This status is known as
“Idle”. This symbolizes
that you are not pulling
any call.
This status is
called
“Prospecting”.
This symbolizes
that you are
pulling a call.
Once a Call
comes in you
will hear a
beep in your
headset.
The script will
prompt you to
login with your
adLogin on
your first call.
This status is
called “Talking”.
This symbolizes
that you are
currently on a
live call.
The Contact
Information will
appear at the top.
You have the option of hanging
up a call or placing the
prospect on hold.
Once the prospect hangs up
the only option highlighted
will be “Make Call”.
This status is called
“Wrapping Up”. This
symbolizes the
time after the call
has ended but
before selecting the
appropriate
disposition.
Select the appropriate
disposition. Then click
“Submit and Continue”
Additional Features
Save Rec: allows you to
save changes to the
contact information that
appears above the script.
For example, a change in
contact number.
Chat: allows you to
communicate with
your team lead.
Add New Lead: allows
you to manually dial a
number.
Search: allows you
to search the call
log and listen to
your recordings.
Quick Search: allows
you to search by a
keyword.
Detailed Search:
allows you to search
by specific fields.
Call History: allows
you to pull
recordings with the
call information.
Running Campaigns:
allows you to change
your campaign if
directed.
Sign Out: allows you to
log out of the system,
whether break, lunch,
meeting or signing out
completely.
End of Tutorial