Managed Competition
A Tale of Two Fleets –
One Fleet Manger
John Clements
Deputy Director
Fleet Services
City of San Diego
Why Do We Have Government?
Without Government We Would Never Know
What A Dangerous World We Live In!
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
What are we going to talk about?
• What Managed Competition Is
• What Managed Competition Is Not
• What Invites Managed Competition Into Your House
• Tips for Being Competitive
Managed Competition - A Tale of
Two Fleets – One Fleet Manager
What is Managed Competition ?
• One of Many Tools to Improve Service Levels and/or Reduce Costs
What are other tools?
• Informal changes from within the organization – “Grass Roots Stuff”
• Formal changes from within the organization – BPRs, Direct Orders
• Informal changes from outside the organization – Suggestion
awards
• Formal changes from outside the organization – contracting out or
managed competition
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
Managed Competition by Definition is:
• A Formal and Structured Process
• Whereby an Organization Selects a Program
• Issues a Formal Solicitation for a Service Provider
• Accepts Proposals from Both Private Sector Contractors and InHouse Employee Groups
• Service Provider Performs the Service(s) Under a Contractual
Arrangement
Managed Competition – A Tale of
Two Fleets and One Fleet Manager
What Managed Competition Is Not!
• Managed Competition is Not Only About Outsourcing or In-Sourcing
• Managed Competition is Not About Fixing Everything
• Managed Competition is Not About A Giant Jig Saw Puzzle with a
Bunch of Missing Pieces
• Managed Competition is Not About Low Bid Services
• Managed Competition is Not Cheap
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
What Invites Managed Competition Into Your House?
Cost of Services
• Real or Perceived High Cost of Service(s)
• Fleet Organizations That Do Not Know Their “True” Cost
of Providing Services
• No Accountability or Transparency for Fleet Charges
and/or Services
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
Organizational Processes
• Leadership That Doesn’t Lead
• No Growth or Continual Improvement as Individuals
and/or the Organization
• Real or Perceived Poor Quality of Work – No Confidence
in Employees
• No Program to Address Customer Needs – Real or
Perceived
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
Organizational Processes
• Lack of Accurate Fleet Information and Use of Same
• No Internal or External Performance Measures Including
Publishing of Results (e.g. Annual Report)
• Poor Internal Relations within Fleet Organization
• Poor Vehicle/Parts/Fuel Inventory Management
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
Organizational Processes
• Physical Facility Locations, Hours of Service and
Cleanliness
• Real or Perceived Bureaucratic Processes That Delay
Vehicle Acquisition or Other Services
• Real or Perceived Blame for No Vehicle Replacement
Program and/or Purchasing Correct Type of Vehicle(s)
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
Customer Service
• No Real or Perceived Customer Service
• Lack of Customer Input into Fleet Processes
• Complex Processes or Procedures to Obtain Services
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
Political Environment
• Management’s, Politician’s and/or Taxpayer’s Minds
Made Up to Outsource Fleet Services
• Employee Issues – Let Contractor Worry About All That
Employee “Stuff”
• Real or Perceived Lack of Performance by Current
Organization
•
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
Political Environment
• Real or Perceived Success Record with Managed
Competition
• Desire to Take an Organization in a Different Direction –
“There’s Something Better Out There”
• “I Love This Country, It’s Government That Scares Me!”
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
John’s Managed Competition Tips
• Loose Lips Sink Ships and Organizations
• Bad Request for Proposals (RFP/RFB) Result in Bad
Proposals
• Read the RFP - Bid the RFP
• Process First – Cost Second!
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
John’s Managed Competition Tips
• Win the Battle – Lose the War!
• Repeat After Me – It’s About Time!
• Your Most Important Asset Never Changes
• Value Added –Value Added – Value Added
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
John’s Managed Competition Tips
• Key to Winning – Don’t Change A Thing!
Key to Losing – Don’t Change A Thing!
• Other Than Software Vendors - Who Cares About Data?
• Have Your Customer Ducks in Order
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
John’s Managed Competition Tips
• Win or Lose - Your Worst Nightmare
• Begin at the End!
• Managed Competition Can Actually Be Your Friend!
Managed Competion – A Tale of Two
Fleets – One Fleet Manager
John’s Managed Competition Tips
• Lead or Someone Else Will!
• There Will Be Those That Get It!
• Ethics, Ethics, Ethics…………………………
• What Initials Are on Your Business Card?
Managed Competition – A Tale of
Two Fleets – One Fleet Manager
John Clements
City of San Diego
Deputy Director – Fleet Services
jaclements@sandiego.gov
3940 Federal Blvd.
San Diego, CA. 92102
Office - 619-527-6020
Fax – 619-527-6030
Cell – 619-540-0835