Basic Communication Skills. Empathy, Demonstration of Understanding. Advice and Consulting. Application of the study of Non-verbal Behaviour in Doctorpatient Interaction. Communication Self-presentation: • Where are you from? • What are your hobbies? • Why did you choose studying at the medical faculty? • What is the specialization you would like to do in the future? • What communication dificulties do you know (your own, in society, in medicine)? Communication The most important in communication is to hear what hasn´t been said. (P. F. Drucke) Good communication has stimulating effect and it´s difficult to sleep after it. (A. M. Lindberg) Communication • What is communication? • Does a single definition of communication exist? • From the Latin word communicare, derived from the word communis. • What does the word communis mean? Communication • the imparting or exchanging of information by speaking, writing, or using some other medium (Oxford dictionary); • means of sending or receiving information; • is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior; Basic communication model Who is a sender? What does he/she do? What is a medium? Who is a receiver? What does he/she do? What is a code? What can disturb this communication? What is communication noise? Communication options a) Auditory or vocal communication method (spoken language); b) Visual communication method (facial expression, exchange of views, gestures, body movements, overall appearance); c) Tactile method (touching, pushing); d) Olfactory method (perception of smell); e) Temperature method (body heat of another person); f) Gustatory method (perception of taste) Bacis form of communication 1. Verbal communication – communication through language and speech. It characterizes human towards other socially living animate being. And it is exclusively human characteristics. Verbal communication is characterized by the following features: • Articulated speech, created by sounds, words, sentences; • It is tied to language; • Words are symbols with their meanings; • It can express topics and contents which are present, last or future; Verbal communication In a group: Choose one famous person and describe him/her using only 3 words. Techniques of speaking • • • • • • • Voice; Breathing; Articulation; Pace of speech; Rhythmic and melodic articulation; Accompanying facial expression; Gesticulation. Basic form of communication 2. Non-verbal communication means summary of non-verbal information which are conscious or unconscious. Non-verbal communication is divided into several groups depending on non-verbal demonstration Non-verbal communication • Gesticulation; • What do these gestures mean? Non-verbal communication • Haptics; Non-verbal communication • Facial expressions; Non-verbal communication • Kinetics; Non-verbal communication • Proxemics; Non-verbal communication • Posturology; Non-verbal communication • Question? In which situation do you control your nonverbal communication at least?