IT Services Support for T&L
Danny Tang
15 October 2014
The University of Hong Kong
2
University Population Profile 2013/14
Student Enrollment
Male
Female
Total
% International
Postgraduate (Research and Taught)
5,621
6259
11,880
49.5%
Undergraduate
7,265
8,295
15,560
24.0%
12,886
14,554
27,440
35.0%
Total
Staff Type (excluding visiting and honorary staff)
Count
Professoriate
1,098
Research and Academic Support
2,238
Administrative and Support
2,578
Technical
1,086
Total
7,000
Source: http://www.cpao.hku.hk/qstats/
% International
57.9%
3
3 University Strategic Themes
for 2009-2014
• Enhancing the student learning experience
• Advancing research and innovation
• Promoting knowledge exchange and
demonstrating leadership in communities
across the region
Source: http://www.sppoweb.hku.hk/sdplan/eng/
4
Enhancing Student Learning
Experience
5
The Enabling Platforms for
“Enhancing Student Learning Experience”
A powerful IT infrastructure
A sophisticated Student Information System
An integrated and vibrant learning environment
6
HKU Campus Network
7
JUCC (Joint Universities Computer Centre) and
HARNET (Hong Kong Academic & Research NETwork)
4G
3.5G
8
IT Infrastructure Environment
• 10-Gigabit Ethernet backbone network
Network Services
Information
Security
Campus
Network/
Internet
Server and
Cloud
Platform
–
–
–
–
–
IPV6 enabled
~3,000 network devices
~45,000 Gigabit Ethernet data points
~4,000 802.11n wifi AP
HARNET/Internet/Research Networks
• Server and Private cloud infrastructure
– ~ 1,000 physical and virtual servers
– > 1,600 TB raw SAN storage Infrastructure
• Multi-media network services
–
–
–
–
Basic network services
Unified communication
Multi-party video conferencing
Lecture recording/broadcasting
• Information security architecture
9
3,000
No. of Network Switches
2,805
2,500
2,177
2,000
1,852
1,720
1,500
1,000
500
-
942
979
1,046
1,083
1,125
2,886
2,680
No. of WiFi APs and Login Sessions
4,500
80,000,000
4,000
3,888
75,976,930
3,994
70,000,000
No. of WiFi Access Points
3,500
3,286
No. of WiFi Login Session
60,000,000
3,000
48,332,561
50,000,000
2,500
40,000,000
2,000
1,625
1,737
31,092,995
1,500
20,000,000
1,000
500
30,000,000
840
537
570
947,452
587
2,314,099 2,740,632
1,349,726 1,872,223
10,000,000
4,333,930
0
2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12 2012/13 2013/14
Peak Internet Traffic (Mbps)
1200
1,000
1000
920
800
600
600
520
400
320
250
200
74
0
108
136
150
200
No. of Centrally Managed Servers
1200
1000
Virtual Servers
Physical Servers
800
753
600
481
400
32
40
110
559
160
16
200
273
0
270
261
274
311
330
284
286
341
341
339
Central SAN Raw Storage (TeraBytes)
1,800.0
1,604
1,600.0
1,400.0
1,200.0
993
1,000.0
800.0
600.0
380
400.0
310
200.0
23.3
0.0
31.3
51.8
78
113.7
1,014.6
The Enabling Platforms for
“Enhancing Student Learning Experience”
A powerful IT infrastructure
A sophisticated Student Information System
An integrated and vibrant learning environment
15
Administrative Applications
Smart Card
Systems
Financial
Systems
Knowledge
Exchange
Systems
(Oracle)
Research
Administrative
Systems
Student
Information
Systems
(PeopleSoft)
Facilities
Management
Systems
Human Capital
Management
Systems
(Archibus)
(PeopleSoft)
Alumni Affairs
Systems
16
Student Information Systems
Student Life Cycle
Admission
JUPAS and
non-JUPAS
admission
Student
Information
System
Services
Registration
/Enrolment
- Master
registration
- Student
smart card
1st Year
-
Curriculum
….
Final Year
Course information
Course enrollment
Adviser/Advisee
Data exchange with Moodle
Tuition fee
Grade release
Alumni
Graduation
- Diploma
- Data
exchange
with
alumni
systems
- Degree audit
- Transcript
- Academic
attainment
profile
17
The Enabling Platforms for
“Enhancing Student Learning Experience”
A powerful IT infrastructure
A sophisticated Student Information System
An integrated and vibrant learning environment
18
Evolution of eLearning
2013-2014
2012-2013
• Retired WebCT
• Integrated Moodle with
Student Information System
Established eLearning Strategy • Joined edX to offer Massive
Open Online Courses
Formed eLearning Committee
(MOOC) (May 2013)
Established eLearning
Pedagogical Support Unit in CETL
Established eLearning support
team in ITS
Launched Moodle as central LMS
to replace WebCT
Released bi-monthly eLearning
News (April 2012)
2011-2012
1998
•
•
•
•
• Launched WebCT as
Learning
Management System •
(LMS)
•
• Launched Panopto Lecture
Capture Service
• Integrated Panopto with
Moodle
19
Evolution of eLearning
2014-2015
2013-2014
2012-2013
2011-2012
1998
• Release Moodle mobile
theme
• Launch an integrated onestop eLearning platform
• Make Panopto available to
students for recording
20
ITS Support for T&L
Student Life Cycle
Admission
General
Services
Teaching &
Learning
Services
Registration
/Enrolment
1st Year
Curriculum
….
Final Year
- Network Connectivity and Mobility
- Student Portal; Student Email; Mobile App
- Orientation; Training and Support Services
Alumni
Graduation
- Graduate
Email
- Virtual Learning Environment (VLE) or
eLearning Environment: Learning Mgmt
System, Lecture Capture
- Physical Learning Environment (PLE):
AV, classrooms, Learning Commons
21
Integrated Virtual Learning Environment
Student Information System
Central
Authentication
Course, student and
teacher information
Learning
Management
(Moodle)
Course outline,
reading list
eLearning
reports
Lecture
Capture
(Panopto)
IT Infrastructure
22
Number of Courses
Created/Activated in Moodle
2398
2500
Number of Moodle courses
2173
2173
2023
2000
1886
1569
1675
1603
1500
1224
72%
1099
1000
58%
70%
79%
Created
56%
Activated
571
431
500
350
217
239
61%
50%
0
2012/13
419
2013/14
57%
2014/15
(as of 22/09/2014)
23
5 Most Popular Moodle Features
•
•
•
•
•
Adding a Folder (for organizing uploaded files)
Uploading a Resource (e.g., PPT, PDF, URL, etc.)
Forum (General discussion forum)
Assignment (for submitting assignments)
Turnitin (Online plagiarism checker)
24
Lecture Capture Services
Adoption in 2013/14
Number of pancasts created
Total number of pancast views
Total duration of pancasts
Average pancast length
Maximum pancast length
Major users
368
6748
676 hours
1.8 hours
5.6 hours
Engineering and Law
25
Physical Learning Environment
• Teaching and Learning spaces
– 192 classrooms/lecture theatres
– Classroom clusters
– Main Campus vs Centennial Campus
• 900-seat performance-level acoustics Grand Hall
• Video conferencing/Broadcasting capabilities
26
Collaborative Physical Learning Environment
(Chi Wah Learning Commons)
• 6,000 m2 on two floors
• ~ 1,000 seats
• A variety of spaces
–
–
–
–
•
•
•
•
•
Individual stations
flexible group work tables
25 group study rooms
2 quiet reading rooms
2 video walls
~ 180 PC’s/Mac’s
~ 1,200 data points; ~ 100 wifi devices
Anywhere printing
Student advisory services
27
HKU Mobile App
28
HKU App Entry Page
29
HKU App (Staff Corner)
30
HKU App (Student Corner)
31
The University Libraries
32
Student Timetable
33
PC Availability
34
Moodle Mobile Theme
35
Management of IT Services
36
Organization Chart
Information Technology
Services
Administrative
Application Section
HPC, Security and
Quality Section
IT Infrastructure
Section
Learning & User Services
Section
Student Information
Systems Team
High Performance
Computing Team
Network Team
Learning Environment
Services Team
Finance Systems
Team
Information Security
Team
Systems Team
eServices & DBA Team
Human Capital
Management
Systems Team
Quality Management
Team
Operation Team
eLearning Team
Unified
Communication Team
User Services Team
Estates Systems
Team
Research Services
Systems Team
Office Administration
37
End