Enhanced Driver Qualification – Testing, Physicals
and Background Checks
This webcast will cover ...
• The Driver Qualification Process-Beyond Compliance,
• Basic Regulatory Requirements and
a Regulatory Update,
• Medline’s Screening Program, and
• Question & Answer
Moderator
Dr. Gary Petty, President & CEO, NPTC
Panelists
Tom Bray, Editor – Transportation Management,
J. J. Keller & Associates, Inc.
Tom Moore, Vice President of Education, NPTC
Ricky Abell, CDS, CTP, Regional Manager - Safety
& Compliance, Med Trans LLC
Attention Attendees:
+ Thank you for attending!
+ The presentation will start in a few
minutes at 1:00 PM Central.
+ Please use your computer speakers to
listen to the event. If you have audio
issues, dial-in info is below.
+ You will be muted during the event.
+ Please use the Question feature to text
questions to “Q & A”. We’ll try to answer
them during the Q&A period if they are
not covered in the presentation.
+ The slides will be posted in 1-2 days and
the recording in 7 days at
http://www.jjkeller.com/nptcinfo
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Dr. Gary Petty
President & CEO
National Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Disclaimers and Housekeeping
• The content in this webcast is intended for information
purposes only and should not be construed as providing
Gary Petty
National Private
legal advice.
Truck Council
• This is an introductory program and is intended to highlight
critical safety and compliance topics.
• We welcome your specific questions but reserve the right to modify the
questions to make them applicable to a general audience.
• Housekeeping issues:
 You will be muted during the event.
 Please use the Question feature to text questions to the Q&A Panelist. We’ll
try to answer them during the Q&A period if they are not covered in the
presentation.
 If you lose sound at any point, you can dial-in by phone using the number and
Pass Code listed below.
 If you lose the program window and need to re-login be sure to enter a
different e-mail address to avoid being denied access
for multiple logins.
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Tom Moore, CTP
Tom Bray
Ricky Abell, CDS, CTP
Regional Manager - Safety &
Vice President of Education
Editor, Transportation
Compliance
Management
National Private Truck
Med Trans LLC
Council
J. J. Keller & Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
The “Pool of Qualified
Candidates”
Establish/Revise Policy
and Job Description
Recruit
Interview
Screen
Hire
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Gary Petty
National Private
Truck Council
Driver Recruiting, Qualification
and Hiring Process
Policy
• Establish needs
• Update Job Description to align with needs
• Consider internal candidates
Recruit
• Promote position
• Collect and review applications against requirements
• Screen for qualifications
Interview
• HR interviews against JD
• Area management interviews for “fit”
• Peers interview for “fit” and ensuring “mutual interest”
Screen
Hire
• Contingent offer
• Driver authorization
• Background checks, Physical and Testing
• Orientation/probation period
• Training and job shadowing
• Ongoing performance appraisal, screening, etc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Gary Petty
National Private
Truck Council
Med Trans LLC Fleet
Operations
• Fleet consists of :
 202 Drivers
 186 Power Units and 190 Trailers
 Staged at 26 Distribution Centers
• Number one privately held manufacturer
and distributor of health care products in
the U.S.
• 40+ years of consecutive growth
• 4th generation family leadership seeks
long-term generational growth
• Medline put the color into the medical
scrubs
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Ricky Abell
Med Trans LLC
Finding Qualified Drivers
• Driver shortage is re-developing
Tom Moore
 2006-08: growth caused carriers to hire below average
National Private
drivers to satisfy demand
Truck Council
 2009-10: carriers parked/sold equipment and released
such drivers
 Carriers raising standards reducing pool of qualified candidates
 Economy is improving creating competition for qualified drivers
• CSA 2010 Impact
• Time to get creative, again!
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
CSA 2010 Update
•
•
•
•
•
CSA 2010 Data Review is available now
Scored data available August 2010
National roll-out of SMS delayed until November 2010
Interventions coming on line in 2011
Regulatory changes (i.e., declaring
carrier unfit without a compliance
review) delayed until January 2011
• No driver qualification regulation
changes due to CSA 2010
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Tom Bray
J. J. Keller &
Associates, Inc.
Policy Phase
•
•
•
•
•
•
•
•
•
Age
Driving experience
Customer service experience
Length of stay at previous employer(s)
Job physical requirements
Presentation
Driver profile
Values
Disqualifying findings
Tom Moore
National Private
Truck Council
Establish/Revise Policy
and Job Description
Recruit
Interview
Screen
Hire
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Minimum Requirement and
Entry-level Drivers
•
•
•
•
•
Age - 21
CDL/DL/Not disqualified
Medical Certificate
English Proficiency
Regulatory changes
 Learner’s permit changes





Updates knowledge and skills testing
Domicile requirement
30 days between LP and actual CDL
LP must meet “Real ID” requirements
Creates new CDL restrictions
 Entry-level driver training requirement
changes
 Behind the wheel components required
 Classroom hours and topics specified
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Tom Bray
J. J. Keller &
Associates, Inc.
Med Trans
Driver Qualification Policy
• Online Medline application asks specific prequalifying questions
 Are you 21 years of age or older?
Ricky Abell
Med Trans LLC
 Do you have a CDL and have more than 2 years of
experience?
 Have you ever refused or failed any DOT Drug & Alcohol Test?
 Have you ever been convicted of a felony or driving under the
influence of drugs or alcohol?
 Do you have freight-handling experience and customer service
skills related to product delivery?
 Please list all moving violation convictions in the past 3 years.
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Recruiting Phase
• Recruiting – How/where do you locate qualified drivers?





Referrals from drivers
Job boards
Truck stops
College campus
Job fairs
Tom Moore
National Private
Truck Council
Establish/Revise Policy
and Job Description
Recruit
Interview
Screen
Hire
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Med Trans Recruiting
• Recruiting




HR using job boards
Medline website
Driver word of mouth
Temp-to-Hire programs
• Pre-screen against application screening criteria
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Ricky Abell
Med Trans LLC
Interview Phase
• Hierarchical
 HR  Area Management  Driver Manger/Dispatch 
Other Drivers
• Team approach
• Interview questions
• Phone v. web/video conference v.
in-person
• Route shadowing
• Temp to hire (“Try before you buy”)
Tom Moore
National Private
Truck Council
Establish/Revise Policy
and Job Description
Recruit
Interview
Screen
Hire
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Med Trans Interview Process
• HR and/or DC performs preliminary interviews of
candidates that meet Med Trans’ application screening
criteria
• Branch Management Review
Ricky Abell
Med Trans LLC
 Branch interviews prequalified applicants
 Branch initiates a call with their VP and the Med Trans Director of
Safety
 Applicants’ qualifications and applications are reviewed for approval
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Screening Phase
• Relationship to job requirements
• Additional physical requirements
• Drug & Alcohol Testing
 Hair follicle testing, 10-panel
Tom Moore
National Private
Truck Council
Establish/Revise Policy
and Job Description
• Intangibles
 “Honesty” tests
 Personality tests
Recruit
• Background
 I9/E-verify
 Criminal background – FBI, US,
state, county, sex offender
 Social security number trace
 Credit
Interview
 Education
 Employment history (nondriving)
 Reference / investigative
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Screen
Hire
Verifying Training or
Experience
• Regulations require road test or acceptable
equivalent
• Road test must consist of…
• CDL acceptable equivalent, unless…
• Many companies still road test all applicants
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Tom Bray
J. J. Keller &
Associates, Inc.
DOT Driver Physicals
•
•
•
•
•
•
•
Carrier not required to “physical” new hires
Carrier can accept valid medical card
Requiring company DOT physical not forbidden
If adding components, they must
be addressed separately
Physical must follow Part 391
Fed-Med Certification will be
combined with CDL starting 2012
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Tom Bray
J. J. Keller &
Associates, Inc.
DOT Background Checks
•
•
•
•
•
Completed application
MVRs for previous three years
CDLIS
Safety Performance History
Specialized requirements
 Has to do with Hazardous Materials
Endorsement
 Carrier not required to perform
(TSA does the screening)
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Tom Bray
J. J. Keller &
Associates, Inc.
FMCSA Pre-Employment
Screening Program
• Available now: http://www.psp.fmcsa.dot.gov
• What: electronic access to a driver’s record of past
36-month’s inspection and crash records for sole
purpose of pre-employment screening
• How:
Tom Bray
J. J. Keller &
Associates, Inc.
 Execute an enrollment agreement
 $100/year annual fee, $10 per driver report (direct charges)
 Access direct through above website, or through background check
provider
 Requires driver’s prior written authorization using approved form
 Fair Credit Reporting Act compliance required
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
DOT Drug & Alcohol Testing
• Pre-employment
 Pre-employment exceptions
• Random
• Reasonable Suspicion
• Past history part of Safety
Performance History
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Tom Bray
J. J. Keller &
Associates, Inc.
FMCSA Drug & Alcohol Testing
Clearinghouse
• Track failures, refusals, and completion of Return
to Work
• Proposal due out November 2010
• Several states already have similar programs
• Either carrier or MRO must enter failure
• Carrier is required to check before hiring
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Tom Bray
J. J. Keller &
Associates, Inc.
Med Trans Contingent Offer and
Pre-employment Testing
• Presented with a “Contingent 90-Day Offer Letter”
• Given a “Road Test” using an in-house point-driven
observation form.
Ricky Abell
Med Trans LLC
 California applicants tested and approved for all equipment they will
operate.
• Applicant completes Driver Qualification/Release forms
• Sent for their DOT 5-Panel Pre-employment Drug Test
 Applicant must also have a company-required “Medline Hair Follicle
Test”
• Perform DOT Physical if medical card is over 1 year old
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Med Trans Pre-employment
Background Checks
• Corporate Med Trans Safety & Compliance Office –
Performs:
 Criminal Background and Drivers’ Record Check
Ricky Abell
Med Trans LLC
 Choose a reputable and dependable 3rd party provider.
 A provider that actually sends an investigator to the local county court house
 Previous Employer Safety Performance History Requests/Checks
 Verify company thru FMCSA Carrier Database
 Search the Internet to verify company name, address, phone number, etc.
 Pre-employment Screening Program (PSP) Request is performed.
 Above results are compared against each other as well as the
applicant’s Med Trans LLC driver application
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Sample PSP Record
Ricky Abell
Med Trans LLC
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Sample PSP Record
Ricky Abell
Med Trans LLC
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Driver Onboarding
• Orientation / Probation period
• Job shadowing
• Ongoing background investigations
Tom Moore
National Private
Truck Council
Establish/Revise Policy
and Job Description
Recruit
Interview
Screen
Hire
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Maintaining Driver Qualification
• Annual Review
 Date Completed
 Person Completing
Tom Bray
J. J. Keller &
Associates, Inc.
• Motor Vehicle Record
 Accidents and Citations/Convictions
 State Pull Notice
• Random, Reasonable Suspicion and Post Accident Drug &
Alcohol Testing
• Driver Physical – Medical Card
• Hazmat security screening
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Med Trans New Hire
Onboarding
• Corporate Med Trans Safety & Compliance Office –
Performs:
Ricky Abell
Med Trans LLC
 Upon completion and review of all Criminal Background
and Drivers’ Record Check – Start date set - Applicant reports to
work.
 1st Day of Work – New Hire completes:
 Final DQ file form - 7 Previous Day Work History
 Receives/Signs for DOT/Med Trans Drug and Alcohol Policy
 Receives/Signs for Driver Handbook – Completes online testing within 30 days.
 Driver begins Orientation Period (90 day)




Facility Walkthrough – Meet and Greet
Review of Medline & Med Trans Policies
Begins required online training
Driver job shadowing
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Beyond DOT Compliance
• Clear, documented policies and standards
• Stick with requirements based on core job duties
• Stay away from processes that are “too personal” or
“gather potentially discriminatory information”
• Remember “reasonable accommodations” requirement
• Clear additional processes with HR or legal
• Discriminatory effects are not allowed
• DOT regulations DO NOT safeguard screening and
background investigation practices that exceed DOT
mandates
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Tom Moore
National Private
Truck Council
Question & Answer
Gary Petty
National Private
Truck Council
Tom Moore
National Private
Truck Council
Tom Bray
J. J. Keller &
Associates, Inc.
Please submit questions to “Q&A”
using the Q&A tool
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Ricky Abell
Med Trans LLC
Closing Remarks
• Checkout the archive of past topics at:
http://www.jjkeller.com/nptcinfo
 PowerPoint slides up in 1-2 days
 Recording up in 1 week
• Topics for 2010:
 August 25 – Fleet Excellence – Customer Service
 October 20 – Fleet Excellence – Driver Recruiting & Retention
Dial-in: 1-888-824-5783, Pass Code: 75154299#;
Tech Support: 1-888-259-8414, Webinar ID: 963187363
Gary Petty
National Private
Truck Council