ZARAI TARAQIATI BANK
LTD
TRAINING & DEVELOPMENT
DIVISION
Headed by Mr. Muhammad
Gulistan Malik
VISION
Training & Development Division will be a
center of excellence in training services and to
build competencies that achieve business goals.
TRAINING & DEVELOPMENT DIVISION
Mr. Muhammad Gulistan Malik
STAFF COLLEGE
DEPARTMENT
Mr. Muhammad Rizwanullah
Administration &
Course Coordination Unit
TRAINING & Development
Department
Mr. Nazir Ahmad Tabassum
Training ADMN. &
Coordination Unit
Skill Training Unit
Skill Development Unit
Library Hardware &
Maintenance
Unit
ERP Implementation Unit
MISSION
To provide a learning environment and tools
to help our employees to reach their full
potential.
CORE VALUES
• Open and free exchange of information at all levels.
• Continuous learning.
• Search for innovative development solutions.
FUNCTIONS
• Identify, develop and impart best possible training &
development innovative solutions.
• Ensure that the Bank possess trainers who are adequately
trained to design, deliver in accordance with the training &
development programs.
• Overall responsibility of implementation of HR policies and
programs in areas of training, development and career
planning.
• Nominations of In-house/ Inland Trainings.
• Approval for holding Workshops/ Seminars.
• Approval for specialized internship Program.
• Evaluate nominations for overseas training programs.
• To approve Training Plan for the year.
TRAINING & Development Department
TRAINING & Development
Department
Mr. Nazir Ahmed Tabassum
TRAINING ADMN. &
COORDINATION UNIT
Skill Training
Unit
ERP Implementation
Unit
Skill Development
Unit
VISION
To impart and Upgrade knowledge, professional
competency and develop positive mental
attitude among all employees of the Bank.
MISSION
Achieve and comply with the business plan
and strategies of the Bank through
manpower Training & Development.
OBJECTIVES
• To provide quality training in liaise with corporate
goals.
• To unleash the hidden potential of the employees.
• To identify and build right set of competencies in
employees to optimize their performance.
• To acquaint equal learning and development
opportunities to employees across the bank.
• To provide conducive environment for the visiting
trainees/groups, so that they could gain the desired
knowledge.
FUNCTIONS
• Identify, develop and impart best possible training &
development innovative solutions.
• Assess training & development needs of all employees in the
Organization.
• Ensure that the Bank possess trainers who are adequately
trained to design, deliver in accordance with the training &
development programs.
• Liaise with all major training agencies and trainers to the
Bank’s advantage.
• Overall responsibility of implementation of HR policies and
programs in areas of training, development and career
planning.
FUNCTIONS
• Obtain feed back on various HR policies, procedures and
programs to recommend improvements.
• Evaluate, propose nominations for overseas training programs.
• Arrange internships for students of HEC recognized
Universities, in the field and at Head Office.
• Process and finalize Employees Education requests to encourage
the Employee’s to improve their academic / professional
qualification not only for their career growth but also to prepare
the Human Resource of the bank to meet the future challenges
on self sustainable basis.
UNIT’S FUNCTIONS
Training Admn.& Coord. Unit
• To perform all inter and Intra Coordination for the
Department.
• Ensure effective administration in organizing training and
development programs.
• Nominate different categories of employees for various
courses to be conducted at Staff College.
• Arrange Workshops at Zonal offices to increase the
productivity of the Employees.
• Evaluate, propose nominations for Overseas training
programs.
Continue
• Nominate employees for various courses, workshops/seminars conducted
by other institutions within Pakistan.
• Process Annual Membership / Contribution for Inland Foreign Institutes
and Membership fee Of ICAP etc for the Bank Executives.
• Process cases for overseas training.
• Process all bills.
• Hotel Enlistments, Rates Revision etc and Resource Person fee
modification and file approvals will be process to keep up the market
rates.
• Process and maintain the Leaves, approval of tour programs, Appraisals
etc.
Skills Training Unit
• Initiate Training Needs Assessment (TNA) process in the Bank.
• Review TNA for its appropriateness.
• Develop annual T&DD budget on the basis of Internship and
Employees Education plan/calendar and monitor expenditures against
budget.
• Monitor expenditure against budget. The consolidated training budget
would be forwarded by the skill training unit.
• Prepare, maintain and update syllabi of various courses on regular
basis.
• Arrange internships for students of HEC recognized Universities, in
the field and at Head Office.
• Internships for Law Graduates.
• ACCA Specialized training program.
• Preparations of Question Papers, results, Evaluation etc & update the
contents of the courses of the courses.
SKILL DEVELOPMENT UNIT
• Prepare in coordination with performance Management
Department, Carrier Planning & Road-map vis-à-vis TNA,
future requirements of contemporary banking.
• Present annual T&D plan for approval.
• Decide the best suited development solution to close the
competency gap, thus prepare annual T&D plan/ calendar and its
periodical review.
• Process and finalize Employees Education requests to encourage
the Employee’s to improve their academic / professional
qualification not only for their career growth but also to prepare
the Human Resource of the bank to meet the future challenges
on self sustainable basis.
• Formulate annual development budget on the basis of
development plan/ calendar.
SKILL DEVELOPMENT UNIT
• Prepare and maintain to keep current approved development
curricula.
• Ensure that employees attend the development courses as per
approved development plan.
• Validate development programs.
• Tailor and launches courses focusing on managerial soft skills
development.
• To provide facilities to students of Iqra Academy for Holy
Quran.
• Grant permission for higher studies and appearing in
examination.
ERP Implementation UNIT
• Prepare and maintain Budget of the Department on ERP System
• Prepare & Maintain the training Calendar for the year.
• Launches the training courses on ERP to create a common
platform for all Employees.
• Update the trainings of all Employees in both Inland and Staff
College courses.
• To provide facilities to trainees to self Enroll for all the courses..
• Provide E-Lectures on already given trainings and E- Brochures
to help Learning and revising the Course Material.
MAJOR TRAINING AREAS
(i)
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CORE COMPETENCIES
Branch Banking Operations.
SBP Regulations.
Credit Policies.
Recovery Procedures.
Field Operations
Resource Mobilization
Agriculture Technology Techniques & Methods.
Audit Techniques And Compliance
Risk Management.
Information Technology *
Disaster Risk & Business Continuity Management
Revenue Record Matters.
(ii) GENERAL COMPETENCIES
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Management & Strategy Programs
Leadership Development Program
Effective Branch Management
Performance Management
Conflict Management
Stress Management
Effective Communication Skills
Writing Skills
Presentation Skills.
Customer Relationship Management
Time Management
*(iii) INFORMATION TECHNOLOGY
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Enterprise Recourse Planning(ERP)
Centralized Deposit Management System (CDMS)
Online Performance Appraisal Management System
(OPAM)
Dynamic Integrated Management Information System
(DIMIS)
Introduction to Windows/ Operating Systems
Microsoft Office - MS Word, Adv Excel, Power Point
Presentations
Internet/Electronic mail, Internet Security.
STAFF COLLEGE DEPARTMENT
STAFF COLLEGE
Administration & Course
Coordination Unit
Library Hardware &
Maintenance Unit
VISION
• Develop core and general competencies at
different tiers of management, improve the
training infra-structure and develop the Staff
College as Model Banking Training Institute.
MISSION
• To train and develop a sound Human
Resource base for improving professional
skills and abilities of employees in the work
place through different Training and
Development programs.
OBJECTIVES
• To provide quality training in line with corporate goals.
• To improve the competencies of the participants by focusing on
job knowledge, systems and procedures.
• To continually improve the knowledge level, responsiveness
and communication skills of the employees.
• Motivate Bank employees for developing and promoting the
culture of team work to make the Bank vibrant, financially
viable and sustainable organization.
• To maintain safe, clean and healthy environment in the college.
FUNCTIONS
• Execute and administers different courses according to
syllabi/training need strategy.
• To assisst in designing of course syllabi for different courses to
be launched at Staff College.
• Ensure that the Bank possess trainers who are adequately
trained to design, deliver in accordance with the training &
development programs.
• Establish an environment for trainees conducive to learning.
• Liaise with all major training organizations and trainers.
• Implementation of HR policies and programs in areas of
training, development and career planning.
• Arrange and conduct field visits as a part of training package in
different courses.
FUNCTIONS
• Develop a feedback system for evaluating course contents and
the trainers, from the trainees with a view to improve the
training programs and methodology.
• Arrange field visit and workshops at Zonal Offices for
enhancing professional capabilities of the Bank Field officers
and to give exposure to the progressive farmers of the areas..
• To focus on achieving optimal level of capacity building to
meet out the new challenges of banking sector.
• Arrange briefing to the visiting delegates from different
institutions, ministries and countries etc. visiting Staff
College/ZTBL Farm.
UNIT’S FUNCTIONS
Administration & Course Coordination Unit
• To carry out the conduct of training and development
activities as per training plan.
• To design the schedule according to syllabi, arrangements of
guest speakers to ensure satisfactory course delivery.
• Administrative and trouble free boarding / lodging
arrangements for the participants in the designate hotels.
• To create the classroom climate that is conducive to
participant learning and academic integrity.
• Arranging of handouts on the subjects and to keep them up to
date for distribution among the participants of different
courses.
• To process all the files / bills for payments.
UNIT’S FUNCTIONS
Administration & Course Coordination Unit
•
•
•
•
•
•
•
•
Conducting the examinations.
Conducting and organizing field visits / Training workshops.
Allocation of various topics to the trainees for presentations.
Timely payment of honorarium of Internal / External Speakers
and Hotel Bills.
To verify the Hotel Bills of various courses and process the
same for payment.
To prepare Budget estimates of the Staff College & compliance
thereon.
Compliance of audit reports.
To maintain proper record of training material.
Library, Hardware & Maintenance Unit
• To provide logistic facilities i.e. Furniture & fixture,
Telephones, photocopiers Audio-Visual devices, Multi
media, LCD and Stationery etc.
• To maintain personal Files of Employees.
• To look-after the Security arrangements.
• To coordinate with the Departments in the Training &
Development Division as well as other Departments of Head
Office / Farm Manager for personal / administrative matters.
• To maintain the files on Policies & Procedures on Training.
Library, Hardware & Maintenance Unit
• To modernize the training infrastructure.
• To prepare and up-date catalogue of Library Books.
• To maintain and up-date the Library Receipt & Issues
Register.
• To identify the latest books on the relevant subjects and
arrange the purchase as and when required.
• To arrange collection of Government Publications like
Budget, Finance Bills, Economic Survey, Gazette
Notification etc.
..
Year 2013 Training Achievements
COURSE-WISE SUMMARY w.e.f 01/01/2013 - 31/12/2013
Sr.
NO. OF
NO. OF
No.
COURSE TITLE
COURSES PARTICIPANT
A TNA BASED TRAININGS
MCO's, Managers TNA Based Trainings
20
423
B IT/ERP-TRAININGS
1.HO Officers/ Executives
15
310
ERP for Managers/ Dy. Managers/ Asstt. Mgrs, ZO/
2.
33
711
BO Officers
6
130
C AUDIT COURSES
7
154
D MCO' COURSES
E CAD TRAININGS
1
27
2
45
F TRAINING OF NEWLY PROMOTED OFFICERS
13
289
G TELLERS TRAININGS
6
129
H CLERICAL STAFF TRAININGS
I MISC TRAININGS/WORKSHOPS
4
111
Sub Total of Staff College:107
2329
9
398
J WORKSHOPS IN THE ZONES
SUB TOTAL:116
2688
H Inland Trainings at Other Institutes
275
GRAND TOTAL:116
3002
ERP-EBS SUMMARY YEAR‘ 2013
Sr.
No.
COURSE TITLE
A IT/ERP-TRAININGS
B IT/ERP Trainings (HO Officers)
1. ERP Training Courses/Sessions for HO Officers/Staff
NO. OF
NO. OF
COURSES PARTICIPANT
9
187
9
194
12
256
13
261
ERP Course for Audit Officers
6
130
H CAD Trainings
I ERP for Newly Promoted Officers
1
27
2
45
52
1100
2. ERP Trainings (Field Officers)
ERP-EBS, cLDMS/cDMS and E-Mail Applications for
C Managers
ERP-EBS, cLDMS/cDMS and E-Mail Applications for Dy.
D Managers/Asstt. Managers (Operations)
ERP-HRMS, cLDMS/cDMS and E-Mail Applications for
E Zonal Office/Branch Offices
F AUDIT COURSES
G
TOTAL
Internship Program Achievements 2013
Sr.
No.
Internship Program Achievements
Achievement
31-12-2013
1.
Internship (without Stipend) for Students
Universities/Institutions recognized by HEC.
of
various
2.
Internship Program for Law Graduates
6
3.
Internship for ACCA affiliates
28
4.
Employees Education Program
8
5.
Specialized Internship program
35
6
Student learning the Holy Quran at Iqra Academy
55
255
Training Plan Year 2014
SR.N
O.
Course Title
ERP-EBS AT STAFF COLLEGE, ISLAMABAD
1 ERP-EBS Training Courses for Managers
2 ERP-EBS Courses for Dy. Managers/AM(Ops)
3 ERP for Audit & Compliance
4 ERP Course for Tellers/ Assistants/ Staff
5 ERP Trainings for HO Officers
TNA Courses AT STAFF COLLEGE, ISLAMABAD
6 TNA Based Training Courses for Managers
7 TNA Courses for HO Officers
8 TNA Courses for Zonal Officers
9 ZTBL Banking Operations for newly Recruited OG-III Officers
10 Training Courses for MCO's
11 BTC for newly promoted Officers
12 Credit Administration
13 Audit & Compliance
14 Training Courses for Tellers/Clerical Staff
15 Multifarious Workshops for HO Executives/Officers
16 Misc Courses (LLU/I&C)
Sub-Total:Workshops in the Field
Workshops in Zones on Revenue Records at various
Zones in the field
Total:
Inland Trainings at IBP, BDI, SBP, PIM etc
Training of Board Members/Foreign Trainings
Total:
Grand Total:
Staff College, Islamabad
No. of
Category of Officials Courses Duration Trainees
Managers (VP & AVP)
AVP to OG-III
Audit/ Compliance
Clerical Staff
Executives/ Officers HO
8
20
5
5
8
3-Days
3-days
2-Days
1-2 Days
2-Days
192
480
120
120
192
Managers (VP & AVP)
Executive/officer
Executives/ Officers
OG-III
OG-III - AVP
OG-III
CAD Personnel
Audit/ Compliance
Personnel
3
4
4
8
8
2
8
3 days
1-2 Days
3-Days
2 Week
3-Days
2 Week
3-days
72
96
72
192
192
48
192
5
3-Days
120
Officers/ Clerical Staff
5
4-Days
120
Executives/ Officers HO
4
1-Day
120
3
93
3-Days
72
2400
16
1-Day
560
Officers of respective
Zone
109
1-2 Days
1568
300
7
307
3296
COURSE-WISE SUMMARY w.e.f 01/01/2014 – 31/12/2014
Sr. No.
COURSE TITLE
MANAGERS COURSES
A
NO. OF COURSES
12
NO. OF
PARTICIPANTS
269
B
C
D
MCO'S TRAININGS
DY. MANAGERS/AM(OPERS) TRAININGS
MIDDLE/LOWER MANAGEMENT COURSES
18
12
10
434
260
196
E
TELLERS COURSES
3
51
F
CREDIT ADMINISTRATION SYSTEM IN ZTBL
G
KSSL TRAININGS
1
12
25
256
H
MISC TRAININGS/WORKSHOPS
ORIENTATION OF ERP-EBS FOR ZONAL CHIEFS AND SVP
(AUDIT) ZONE
ERP, LAMS,CLDMS & E-MAIL CLIENT FOR ZDPMS/AM(OPS) –
1 WEEK
TRAINING COURSE FOR FEMALE OFFICERS .
1
38
1
25
1
13
2
57
1
3
23
69
4
424
6
325
83
2041
290
i
ii
iii
I
J
K
L
L
N
AUDITOR'S TRAINING
THREE DAYS REFRESHER COURSE FOR AUDIT OFFICERS.
LLU'S TRAININGS
TWO DAYS REFRESHER COURSE FOR LLU'S
NEWLY PROMOTED TYPISTS
NEWLY APPOINTED OFFICERS OG-III
WORKSHOPS IN THE ZONES
WORKSHOP ON DR&BCP AT VARIOUS ZONES
SUB TOTAL:INLAND TRAININGS AT OTHER INSTITUTES
GRAND TOTAL:-
3400
Internship Program Achievements 2014
Sr.
No.
Internship Program Achievements
Achievement
26-11-2014
1.
Internship (without Stipend) for Students
Universities/Institutions recognized by HEC.
of
various
2.
Internship for ACCA affiliates
28
3.
Employees Education Program
04
4.
Specialized Internship program
21
5.
Student learning the Holy Quran at Iqra Academy
52
215
Strategic Plan 2015
&
Current Emerging Issues
Strategic Plan 2015
 Trainers on specialized banking and IT subjects
will be produced.
 Basic Training Course for officers (OG-III) to be
appointed in 2014/15 will be arranged in 2 phases.
 Dummy Branch will be opened to help new
appointees to learn basic operations of the Bank.
 Formation of Help desk at ZTBL, Staff College.
Islamabad.
Strategic Plan 2015
 Establishment of hostel at ZTBL Staff College,
Islamabad.
 Posting of at least four faculty members of diverse
disciplines at ZTBL, Staff College Islamabad to further
strengthen the training operations.
 Replacement of Coaster
 Replacement of Computers at ZTBL, Staff College
Course Modules
Managers
1
General Banking Operations
2
Branch Operations Management
SBP, Prudential Regulations Branch Banking Operations/Agri Finance
Know your Customer (KYC) & Anti Money Laundering (AML)/CFT, Latest Guidelines of State Bank
of Pakistan (SBP).
Branch Internal Control & Compliance
Branch Audit and compliance
Customer Services and setting customer services standards.
How to avoid common discrepancies in Branch banking operations
SBP penalties & How to avoid penalties
Detection & Prevention of Frauds and forgeries/E-frauds & Cyber crime.
How to initiate disciplinary proceedings and conduct of inquiries/Report writing
3
Risk Management:
Operations Risk Management- Concept, measurement & Techniques.
Credit Risk Management- Concept, measurement & Techniques
4
Credit
ZTBL Credit Policy -latest up dates
Managers
5
Recovery
Handling of SAM Loans.
Courts cases, legal requirements/formalities.
Effects of Non Performing portfolio on Bank’s profitability- issues and remedies.
Disposal of properties acquired through action in Satisfaction of Bank’s Claims in Agri loans
6
Management Development Skills
Enhancing leadership Skills
Effective Communication Skills
Developing Managerial Competencies
Customer relationship Management (CRM)
7
IT Applications
Ms Office/Internet/ e-mail
ORACLE-ERP-EBS system of ZTBL.
Monitoring of Books of Accounts through DIMIS.
Deputy Manager/ Assistant Managers(Operations)
1 Credit
ZTBL Credit Policy-Latest updates.
Crop Loan Insurance Scheme of ZTBL, Payment of Insurance Premium.
2 General Banking
Know Your Customer (KYC) & Anti-Money Laundering (AML)/CFT
SBP Inspection reports & Penalties thereon.
SBP Penalties & how to avoid penalties.
How to Avoid common discrepancies in Branch banking Operations
Clearing-Collection through NIFT
Inter- Branch reconciliation and settlement of suspense /sundry accounts under PR-03.
Statement of affairs/ General Ledger and its importance
Preparation of profit &loss Accounts Balance Sheet.
Detection & Prevention of fraud & forgeries in Branch Banking Operations/e-Frauds/Cyber Crimes
Utilities services, procedure of collections bills/Hajj applications.
Maintenance of books off accounts & Reconciliation.
Documentations required for initiating court cases, legal requirements /formulates
Tax calculation and deduction of with holding tax on profit/Services.
Internal Control & Compliance.
Deputy Manager/ Assistant Managers(Operations)
3 Recovery
Courts cases, legal requirements/formalities & Documentations
Recovery of ZTBL dues Under Recovery Ordinance 2001/Handling of SAM Recovery.
4 Soft Skills
Effective Communication Skills
Handling difficult People
Customer Relationship Management (CRM)
5 IT Applications
Ms Office-Complete Package
Internet/ e-mail
ORACLE, ERP-EBS system of ZTBL.
Course Contents for CAD
1.
2.
Credit Administration: Concept, Evolution & Objectives (Two
Sessions)
Credit Policy: Loaning Schemes, Acceptable Securities &
Prescribed Documentation.( Two Sessions)
3.
Credit Administration : Job Responsibilities /Descriptions
4.
ERP:EBS
5.
SBP: Compliance & Prudential Regulations.
6.
Basic Banking Laws, Jurisprudence & Documentation.
Credit Administration : MIS/Document Scanning/ SDMS(Two
Sessions)
Credit Administration & Recovery Follow up Support for
reduction of NPL.
7.
8.
9.
Credit Administration vs. Credit Risk.
10. QA Session, Review & Course Evaluation.
Course Contents for Compliance Management
Objective of the bank regulations.
SBP Regulatory framework.
Compliance: Principles, Role and Essential Elements.
Implementation of Compliance.
Regulatory Responsibilities of Compliance.
Governance
Prudential Regulations.
AML Laws and Regulations: Monitoring the business activities and reporting
suspicious transactions of management/relevant agencies.
Other relevant Laws & regulations.
Submission of returns/data to regulator and other agencies and liaison with the
regulator.
Consequences of Regulatory Non-compliance
Enforcement actions under Banking Law
Enforcement action under AML Law.
Guidelines to avoid penalties.
Oracle ERP-EBS-Hands on training
Employees Profile Management.
Employee’s self–service HR (leave management).
HR Budget Management System
Mobile Credit Officer
1
Role of MCO, their duties & Responsibilities
2
Credit ZTBL, Credit Policy-latest updates
Principles of sound loaning & selection of viable borrowers
Different loaning schemes of ZTBL-latest updates.
Crop loan insurance scheme of ZTBL, payment of insurance premium.
SBP, Prudential Regulations
Know Your Customer (KYC) & Anti-Money Laundering (AML)/CFT.
How to avoid common discrepancies/irregularities with special reference to SBP
inspections reports related to Credit
Sanctioning Powers.
3
Revenue Record/Types of Securities
Structure & duties of field functionaries of revenue Department.
Calculation of PIUs. & sale mutation value.
How to calculate MCL on the basis of PIU and average sale mutation values.
Types of Securities, documentation to be obtained, steps & precautions to be taken for
verification of title and possession of applicant etc.
LAP act 1973
Land revenue Act 1961.
Detection & prevention of Fraud & Forgeries.
Mobile Credit Officer
4
Recovery
Recovery of Loans mechanism of ZTBL.
Journey of Loans through various stages and its conversion to SAM
Handling of loan portfolio.
Policy guidelines of settlement of SAM loans.
Handling of Non-Performing loans
Legal aspects of recovery of bank loans.
5
Soft Skills
Handling of difficult People.
Negotiation Skills.
Customer Relationship Management
6
Information Technology
Oracle ERP-EBS( Loan Appraisal System)
Employees self–service HR (leave management).
Electronic Mail.
ZM Credit Administration/ OICA
Credit Administration: Concept, Evolution & Objectives.
Credit Policy : Loaning schemes, Acceptable Securities & Prescribed
documentation.
Credit Administration: Job Responsibilities/ Descriptions.
SBP: Compliance & Prudential Regulations.
Basic Banking Laws, Jurisprudence & Documentation.
Credit administration: MIS/Document Scanning/SDMS.
Credit Administration & Recovery follow up support for reduction of NPL.
Credit Administration vs Credit Risk.
Banking fraud-prevention and detection
Enterprise Resource Planning E-Business Suite
TELLERS
1
Duties and Responsibilities of Teller
2
Dealing with Customers
3
Efficient Handling of Cash
4
SBP Penalties
How to avoid Penalties
5
Detection of Counterfeit Currency Notes
6
Detection and Prevention of Fraud & Forgery
Maintenance of register/holding Keys Pertaining to Cash safe security document files etc.
Prepare documents base statement on quarterly /half yearly and annual basis by recording all the
cheques vouchers and security documents.
Received cheques for clearing through NIFT.
7
Know Your Customer (KYC)/CDD & Anti-Money Laundering Latest Guidelines of SBP
8
SBP, Prudential Regulations
9
Soft Skills
Customer Relationship Management (CRM)
Handling difficult Peoples
10
IT Applications
Ms Office-Complete Package
Oracle-ERP-EBS System of ZTBL
Introduction to cLDMS/cDMSDIMIS
Course Contents for Audit
1.
Internal Audit Overview
2.
Type of Audit.
3.
Charter of Board Audit Committee.
4.
stage of the internal audit process/audit cycle:
Audit Program/Schedule.
Planning and preparation.
Performing Audit.
Presenting Audit findings.
Follow-up activities.
Internal control systems and validation by internal auditors, the SBP
perspective.
5.
6.
7.
Risk Management, Credit Risk Management & Internal Audit.
8.
Banking fraud, financial crimes – prevention and detection.
9.
Corporate Governance and Code of best practices in audit.
10.
Benefits of effective internal audit program.
11.
Quality assurance of internal audit and code of ethics of internal auditors.
Course Contents for Audit
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
Customer Relationship Management (CRM).
Audit report writing skills–awareness about risk/exposure understanding.
Performance Management Audit.
Effective Communications Skills.
Detection and prevention of fraud & Forgeries.
Audit check list, procedures for settlement of audit para’s.
Approach & methodology of the audits.
Formats of special audit reports.
Discussion on the special audit reports.
Submission of the special audit reports to management & controlling office.
Follow-up & monitoring.
Periodical reporting of audit progress.
THANKS !