Competencies are ………….
 the blend of knowledge, skills
and behaviours required to
perform the job to the
standards required
WAITING RATING Exercise
Taking Meal Orders at the Table


For each of the ratings A, C, D and E write down
what you would observe (or not observe) about
the waiter/waitress’ s behaviour i.e. examples of
what the waiter/waitress would or would not
do/say.
Start from:-
 A ‘B’ rating could look like: Greets
customer at table, asking if it is okay to take
order. Uses customer name sometimes. Confirms
order back.
The RATINGS Exercise
E rating: Doesn’t smile. Doesn’t greet. Has
conversation with another waiter. Asks
customer to repeat order. Has pen that
doesn’t work.
D rating: Smiles at customer but doesn’t
greet. Is patient as customer decides what
to eat (doesn’t tap feet, isn’t distracted by
other activity in room) . Does not confirm
order back. Does not use the customer s
name. Avoids eye contact.
The RATINGS Exercise
C Rating: Smiles and greets customer at table. Is
patient, guiding customers through the choices.
Summarises the order to confirm with customer.
B rating: Greets customer at table, asking if it is okay
to take order. Uses customer name sometimes.
Confirms order back.
A Rating: Greets customer at table, always using
customer name, asking for permission to take
order. Confirms order back. Relates country of
origin of ingredients and how chef will prepare
the food.