Silent Resistance to Mediation
Srđan Šimac, LL.M.
Judge of the High Commercial Court and President of Croatian Mediation Association
Sofia, November 2012.
1
Resistance to mediation
Mediator
Paradox
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Most of the disputants are not satisfy with the
courts and in spite of that fact, they still use courts
mostly as the first option!?
Leading the change
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Why they not want to change when the need for
change is so clear for us?
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It is because the need of change is not clear to them.
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People don’t resist change so much as they resist
being changed.
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We have to explain why the affected people should
want to change.
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We have to cultivate readiness, not resistance.
Power of status quo
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How to overcome the inertia of status quo?
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Any change makes people move out from their
comfort zone, and most people will resist this.
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There must be clear rationale to why change is
necessary and why the status quo is not an option.
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Status quo sometimes needs wake-up call.
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You can’t wait change to happen; you have to start it.
New things and experience
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„There are always two parties – the party of the
past and the party of the future, the establishment
and the movement. Which side are you on?
Ralph Valdo Emerson
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„People never really trust to new things unless
they have tested them by experience. The key
word is experience.
Machiavelli
Habits dies hard

When we lead people through change, we
challenge what they hold dear – habits, tools,
loyalties, and ways of thinking
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People push back when we disturb personal and
institutional equilibrium they know.

Leading a change is risky business!
Change and feeling of loss
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People do not resist change per se. People resist loss.
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You appear dangerous to people when you question
their values, beliefs, or habits of a lifetime
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Although you may see with clarity and passion a
promising future of progress and gain, people will see
with equal passion the losses you are asking them to
sustain.
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The hope lies in capacity to deliver disturbing news and
raise difficult questions in a way that people can
absorb.
Adaptation to change
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Adaptation to changes requires giving up an
important value or a current way of life.

At the beginning, people can not see that the new
situation will be any better than the current one.

What do they see clearly is the potential of loss.
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People frequently avoid painful adjustments in their
lives and try to postpone them.
Every change is painful

The deeper the change and the greater the amount of new
learning required, the more resistance there will be and thus,
the greater the danger to those who lead the change.

Why should people oppose you when you are helping them to
change habits, attitudes and values – when you are doing
something good for them?

Habits, values and attitudes, even dysfunctional ones, are part
of the one’s identity. The change is to challenge how people
define themselves.

Habits are hard to give up because they give stability. They are
predictable.

In going through the pains of adaptive change, there is no
guarantee that the result will be an improvement.
People play safe

Intivituely people rather play safe than put at risk.

To abandon of the habits, beliefs, values and attitudes mean to
be disloyal to our identity.

Any change stimulates resistance.

Change asks people to take a loss, experience of uncertainty,
and even express disloyalty to people and cultures.

Change forces people to redefine their identity and it also
challenges their sense of competence.

Loss, disloyalty, and feeling incompetent. No wonder people
resist.
Understanding the cause of
resistance
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Much of the resistance is unspoken and therefore
difficult to indentify.

Proponents of alternatives make mistake trying to
substitute or replace traditional dispute resolution
system.
Causes of lawyers’ resistance
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Lack of information
Attorneys would not discuss about use of mediation
Lawyers generally are resistant to the spread of mediation within
community – gatekeepers – they try to keep monopoly on law and
dispute resolution
Attorneys’ lack of knowledge of mediation (unfamiliarity)
Fear of feel incompetent
Sign of weakness
Doubts about real possibility of solving disputes in mediation
Fear of free discovery to other parties
Fear of inclusion clients in mediation
Lose of control
Lose of income
The trial lawyer is trained as a warrior, not as a peacemaker.
Causes of clients’ resistance
Far to many people know far too little about
mediation.
 Conflict means the beginning of distrust among
disputants
 Negative emotions
 Culture of blame
 Nobody could not do better than me
 Avoidance of responsibility
 Fear of novelty
 Fear of something what is not institutionalized yet
 Term „alternative”
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Warning books’ topics!?
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The Death of Law (Fiss)
Law v/s Life (Buchman)
A Game Call Justice (Glascoe)
Justice Without Law (Lawyers) (Auerbach)
The Lost Lawyer (Kronman)
Running from the Law: Why Good Lawyers Are
Getting Out of the Legal Profession (Arron)
The End of Lawyers (Susskind)
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New Lawyer (Macfarline)
Happy Lawyer (Nancy Levit and Douglas Linder)
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„The best way to predict the
future is to invent it.”
Dr. Alan Kay
Mediation is
here to stay!