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Adult Social Care & Inclusion
Management Forum
April 2012
William Henwood
Governance Manager
Social Care & Inclusion
Evaluation of September 2011 event
 Some good stuff, but…
 Only 60% said ‘good’ or ‘very good’
 Not as dynamic or engaging as usual
 Too many last minute changes
 Presentation slides needed in advance
www.walsall.gov.uk
September 2011 feedback for future forums
 More advance notice of the content of the agenda
 Opportunity to put questions in advance of the forum
 Updates on specific initiatives and innovations
 More inter-action
 More fun
www.walsall.gov.uk
Aims of today’s forum
 Our ‘One Direction’ – the Operating Model in operation
 Successes, challenges, opportunities and prospects
 Updates on specific initiatives and innovations
 More inter-action
 More fun
www.walsall.gov.uk
State of the Nation
Over to you…..
Paul Davies
Executive Director
Social Care & Inclusion
State of the Nation
 Health and Social Care Act
 CQC changes
 Council Budget
 Working Smarter
 Smarter Workplaces
www.walsall.gov.uk
Things to celebrate
 More people with individual budgets
 Fewer people in long term care
 Community social work pilots
 Opening of Independent Living Centre
 Starting to drive up quality
www.walsall.gov.uk
Challenges
 ££££££££££££££££££££££££££££££££££££££££££££
 Consistency
 Good outcomes
 Quality
 Operating the Operating Model
www.walsall.gov.uk
Dave Parkin
Workforce Development Team
S.W.O.T. Analysis
Strengths
Weaknesses
Opportunities
Threats
www.walsall.gov.uk
Brandon Scott-Omenka
Service Manager
Quality Assurance Team
Quality Assurance Team Goals
• Promote Quality Assurance in all services
• Raise Quality standards and ownership
• Specific work with care providers
• Hear the voice of the users
• Embed Quality Assurance within the Directorate
• Integrate the Policy and Procedure framework
• Incentivise continuous quality improvement
• Develop an information hub
• Support the Joint Quality Board
www.walsall.gov.uk
What do we do?
• Multi-agency work with Health
• Work in West Midlands and Black Country on Quality
monitoring and co-ordination
• Lead on Policy and Procedures - Quality & editorial
• Promote the engagement of service users
• Programme of proactive or unannounced and
announced provider visits
• Links to CQC
• Capacity building with the provider market
• Development of a Care Homes Incentive scheme
• Develop Quality Assurance intelligence.
• Lead on joint Quality Assurance standards
www.walsall.gov.uk
QA MODEL
OUTCOMES
The User (or their advocate’s) perception of
the benefit secured from potentially all stages:
referral, assessment and where appropriate
re-ablement or care support
VALUES
PROCESSES
STANDARDS
A Provider defined sequence of
measurable actions that can be
managed to ensure a high
quality and timely service
A set of verified standards,
statutory regulations and
guidance deemed to ensure
best national practice.
www.walsall.gov.uk
Quality Assurance Team
Brandon Scott-Omenka – Service Manager
Angela Copestick – Standards Lead
Julian Mellor – Policies & Procedures Lead
Quality Assurance Officers:
Helena Selby
Maureen Goodin
Yvonne Russon
Email: qualityassuranceteam@walsall.gov.uk
www.walsall.gov.uk
Lisa Koc – Service Manager
Workforce Development
What is Workforce Development?
It is primarily about the skills of the workforce, the
ones they have now and the skills needed for the
future and a plan of how we get there. It’s about
numbers, supply and demand for the future,
having the right people in the right place at the
right time, with the right skills, at an affordable
cost.
www.walsall.gov.uk
What are the teams objectives?
• To ensure the social care workforce in Walsall including the PVI sector
workforce has adequacy of supply in line with demand
• To ensure that the social care workforce in Walsall including the PVI sector
workforce has the right skills, competencies, knowledge and experience to
deliver the highest standards of care and support to Walsall residents
• To ensure where possible that a representative workforce is achieved
which in turn will be able to deliver even more appropriate and sensitive
services. This includes engaging with traditionally hard to reach groups
including those who might previously have been considered unable to
access employment e.g. people with disabilities and young people
• To ensure any strategies developed link clearly to health workforce issues
and initiatives
www.walsall.gov.uk
What are the deliverables?
• Overarching:
Production of a 3 year strategic workforce plan and
action plan that identifies critical workforce issues in
relation to the transformation and personalsation of
adult social care and the remodelling of the whole
social care workforce to support service redesign,
with a focus on early intervention, prevention and
reablement; and integrated working.
www.walsall.gov.uk
and specifically...
• Production of a full training needs analysis for the social care workforce
including those in the PVI sector
• Production of a training programme with prioritised training/learning and
development interventions
• Execution of a procurement exercise which ensures high quality training is
commissioned which represents excellent value for money
• Development of a recruitment/retention strategy
• Development of clear career pathways and a succession strategy
• Development of positive action initiatives to ensure that the hardest to
reach groups are able to access a career in care
www.walsall.gov.uk
It’s not just about training courses
Comm. Of
Practice
Situations
Projects
Conferences
Reading
Secondment
Shadowing
Supporting
others
Research
Mentoring
Working
Groups
Delivering
training
www.walsall.gov.uk
Who are we?
Lisa Koc, Service Manager
and
Learning and Development Consultants
Dave Parkin, Elaine Betts, Andie Oliver,
Ida Bentley, Janet Lilley, Sharon Middleton,
Steph Charles and Trevor Thompson
www.walsall.gov.uk
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Workforce Development Team
Adult Social Care & Inclusion
Walsall Council
1st Floor, Civic Centre
Darwall Street
Walsall WS1 1DG
Telephone: 01922 655541
E-mail: workforcedevelopment@walsall.gov.uk
www.walsall.gov.uk
Peter Davis – Head of Community Care
Working Smarter
Sean Cook
Head of Access, Assessment & Care
Management
Community Social Work Pilot
Becky Thompson, Stacey Senior, Emma Harper
Community Social Work Team
Community Social Work Team
• Team of 13 including social workers, social care facilitators,
sensory support officers and rehabilitation staff and
Occupational Therapy Assistants.
• Case work and community development within the 6 area
partnerships and Area Family Support Teams
• Work with different agencies including Reablement, NCO’s,
Links to Work, Recruitability Plus, Addaction, Breathing
Space, Bridge the Gap, JET, Community Associations,
Keyring.
• Provide support to those who do not meet FACs criteria
and have reduced the financial cost of care packages for
those who do. By utilising regained skills, facilitating skills to
be developed through education, voluntary work, and paid
employment, subsequently reducing social isolation and
improving physical and mental wellbeing. Utilising
community resources to support needs including telephone
telecare systems, time banking, community centre activities,
befriending, furniture and house maintenance services.
www.walsall.gov.uk
Suzanne Joyner – Head of Community Care
Carers Strategy
Andy Rust – Head of Commissioning
Joint Commissioning Unit
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