Support for Living at
Home Workshop –
22nd & 23rd May 2012
Support for Living at Home Workshop
Session 1
Application Process
Purpose – To provide background to the
Supplementary Framework Procurement Exercise
and to provide initial Service Provider training on
Intend (Walsall Councils e-tendering portal) Process
www.walsall.gov.uk
Support for Living at Home Workshop
1. Application Process (1)
1.1) The Supplementary framework agreement
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Develop the market
Provide choice to the Service Users who utilise Deployment Option 7
1.2) Application process
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Intend (tendering portal) – register at www.blackcountrybusiness.co.uk
Technical Support Intend – 0844 272 8810
Normal Procurement ‘OPEN’ process with Expression of Interest,
Invitation to Tender (ITT) online with online questionnaires.
Service Providers policies and supporting documentation to be
uploaded (Microsoft Office 2003 version)
www.walsall.gov.uk
Support for Living at Home Workshop
Intend Procurement Process (1)
Select tender
Opportunities
and view all the
opportunities
that are
available.
Alternatively
search using
the search
function
www.walsall.gov.uk
Support for Living at Home Workshop
Intend Procurement Process (2)
When selected
the tender you
wish to take part
in select the
‘Express
Interest’ button
which is in red.
This is will
enable you to
access the
documentation
relating to the
procurement
exercise.
www.walsall.gov.uk
Support for Living at Home Workshop
Intend Procurement Process (3)
Select ‘View
Documents’
which is
highlighted in
red.
Note the date
you can request
the documents
until as this is
the deadline.
Clarifications
are posted here.
www.walsall.gov.uk
Support for Living at Home Workshop
Intend Procurement Process (4)
Documents are
detailed in this
screen for your
viewing and
those that are to
be returned.
There is also a
countdown to
the deadline of
the procurement
process.
www.walsall.gov.uk
Support for Living at Home Workshop
Intend Procurement Process (5)
Online
questionnaires
enable Walsall
Council to
eliminate data
input error and
to collate data
easier.
Online
questionnaire
www.walsall.gov.uk
Support for Living at Home Workshop
Intend Procurement Process (6)
Uploading
documents.
These will be
specified as
enclosures
similar to last
process.
‘Browse’ allows
you to upload
from your
computer.
Select Upload
Select Submit
www.walsall.gov.uk
Support for Living at Home Workshop
Intend Procurement Process (7)
Confirmation of
receipt of return.
There is an
option to print a
receipt as well
at this time
which is
suggested.
www.walsall.gov.uk
Support for Living at Home Workshop
1. Application Process (2)
1.3) Clarification process
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These are asked via Intend through the ‘Correspondence’ section
Issued to the market to clarify the process
Displayed against the project, email notifications (review!!)
1.4) Key Dates and deadlines
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These are yet to be confirmed at present
Will be issued with the Project on Intend and Council website (link)
Request Documentation deadline
ITT Submission deadline
www.walsall.gov.uk
Support for Living at Home Workshop
End of Session 1
(Application Process)
www.walsall.gov.uk
Support for Living at Home Workshop
Session 2
What are the Panel looking for in
a submission?
Purpose – To provide a debrief on the initial
Procurement Exercise for SLHS and offer key
areas that can apply to tender submissions.
www.walsall.gov.uk
Support for Living at Home Workshop
2. What are the Panel looking for in a
Submission? (1)
2.1) How to complete a comprehensive application
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Read Instructions, accompanying documents
Understand the specification
Identify Organisational key strengths and weaknesses
Treat like a job application
2.2) Structuring Answer
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Understand questions, are there sub-questions?
Bullet Points to separate and develop answer
Headings and paragraphs
www.walsall.gov.uk
Support for Living at Home Workshop
2. What are the Panel looking for in a
Submission? (2)
2.3) Level of Detail
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Concept of ‘Boiling an Egg’ – what steps does this involve
Only information relevant to the question
Refer to the weighting in the award criteria and use to reflect content
2.4) Cross Referencing and bullet points
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One individual doesn’t read the whole submission
Insert information related to question even if provided for another
question
Use bullet points as a guide and develop answer, unless a list is
requested in the question
www.walsall.gov.uk
Support for Living at Home Workshop
2. What are the Panel looking for in a
Submission? (3)
2.5) Valid Evidence
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Organisations proposals or practice evidence
Must relate to the questions and Walsall Councils specification
Enclosures
2.6) Interview and Presentation Stage
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Concept of ‘Boiling an Egg’ – what steps does this involve
Only information relevant to the question
Refer to the weighting in the award criteria and use to reflect content
www.walsall.gov.uk
Support for Living at Home Workshop
End of Session 2
(What are the Panel looking
for in a submission?)
www.walsall.gov.uk
Support for Living at Home Workshop
Session 3
Working out your own
organisational self audit ?
Purpose – To identify areas that needs addressing
in your organisation before applying for the
Supplementary Framework.
www.walsall.gov.uk
Support for Living at Home Workshop
3. Working out your own organisational self
audit? (1)
3.1) How you are evaluated/weighting
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100% Quality
Service specific questions on similar themes to initial tender process
Each question will have a weighting which reflects potential points
available
3.2) Core issues of non-compliance
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The evaluation showed common areas with zeros across the market
Application of Personalisation (if not in place identify proposals)
Service Mobilisation, Service Performance, Risk Management,
Managing Partnerships and Policies
www.walsall.gov.uk
Support for Living at Home Workshop
3. Working out your own organisational self
audit? (2)
3.3) Personal Care core business
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Availability to deliver personalised care
Evidence of this in the answers provided
3.4)Lessons from the first Tendering process
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Make it Simple (Methodology)
Communication to the market
Transparency
Feedback to the market
Personalisation as a concept
www.walsall.gov.uk
Support for Living at Home Workshop
3. Working out your own organisational self
audit? (3)
3.5) Financial Issues
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Impact of Personalisation means no guaranteed business
Movement from time and task to outcome based
Organisations to market themselves as businesses
3.6) Management (medicine management), QA
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Generic specification to administer
Further session Day 2 (Wendy Bagnell)
www.walsall.gov.uk
Support for Living at Home Workshop
3. Working out your own organisational self
audit? (4)
3.7) Workforce
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Organisational Structure and staff
Session on workforce Planning Day 2 (Lisa Koc)
3.8) Policy : Reablement/Personalisation
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The strategy behind the procurement process
Session on Reablement Day 2 (Gary Mack)
Session on Personalisation Day 2 (Ken Stapleton)
www.walsall.gov.uk
Support for Living at Home Workshop
End of Session 3
(Working out your own
organisational self audit)
www.walsall.gov.uk
Support for Living at Home Workshop
Contact Details
Rachel Orme Procurement
01922 658471
www.walsall.gov.uk/procurement
www.walsall.gov.uk