Reception – Under Marketing Management
Student Services consists of the following
support areas
Student Services Office/International Office
Additional Learning Support
Careers and HE Centre
Work Placement Office
Student Centre and Student Union
Health and First Aid
Enrichment & Sports
Tutorial Services
Director of Student Services - Jon Samson
(Jess Wilson, maternity leave)
To ensure that all students at Brooklands College receive the
highest standard of support and pastoral care in order to achieve
success in their academic goals
Oversee all Areas of Student Services
Management of:
 Resources
Cross-College Policies
Child Protection & Vulnerable Adult Policy and Procedures
Student Disciplinary Policy and Procedures
Marketing and Reception Manager - Michelle Hollywood
Reception and Switchboard staff
Jackie Drawwater, Theresa Tek, Mary Moore
Patricia Bonner, Pauline Merriman, Pauline Jones, Marie Harmer
 Visitors
 Switchboard & Fax
 Post – Internal/External Incoming and outgoing
 Security & Emergency Reporting & Procedures
 Customer, Student & Staff queries and enquiries
Senior Administrator - Tracey Atkins
Student Services Administrators
Sharon Bosch, Karina Christoforidis,
Geraldine Biffen, Karen Blaxall-Webb
Discretionary Learner Support Fund – Application based,
Means tested
EMA/ALG Applications available
Information on Financial schemes available
Information on Travel costs/options/schemes available
Student and Staff Identity Card processing
Lost Property
ALS Manager: Jaswant Nagra
Linda Thomas, Penny Choyce, Priya Lewis, Sessional Lecturers and
Learning Support Assistants
Martina Barnett,Jennie Bourne, Fiona Scott and Learning Support
The Service offers support with:
Assignment work
Hearing/Visual/Physical Impairment
using specialist services
Support is offered in these ways:
1:1 or small group support with assignments
1:1 in-class support
Support with form filling and CV writing
Modification of assignments or course material
Examination concessions are catered for
Careers & HE Centre, Locke King Building Weybridge
by appointment with Reception at the Ashford campus
Progression and Guidance Manager: Liz Lawrence
Careers Advisors: Jacky Smith, Jennie Anderson, Rosie Jones
UCAS Administrator: Jill Wilson
Advice & Guidance
Help with UCAS (University) and Student Finance
Help with CV’s and job applications
Help with interviews – ‘Mock interviews’ by appointment
Reference materials: books, prospectuses and online
“Next Step” Careers advice for adults
Lucy Evans –
Student Support &
Involvement Manager
Jo Lane –
Enrichment Co-ordinator
Karen Griffiths –Pastoral Tutorial
Rob Young –
Student Involvement Officer
Ricky Zalman – Student Involvement Officer
Tony Wood –
FESCO (Sports Coordinator)
Course Representatives Scheme
 Student Union Officers
 Student Council Meetings
 Learner Voice Week
 Student Governors
 Student Question Time
To get involved see Lucy in LO22 or Ricky and Rob
at the Student Centres
Ricky Zalman and Robert Young
Pool, games machines and informal meeting place
Social events
NUS Cards
Charity fundraising
and volunteering
Course representative
training sessions
Students Union
Leadership Team and
Student Elections
Jo Lane
Tony Wood
Sports activities and
A wide variety of
Activities from Street
Dance to Sign Language!
Contact Point –
Enrichment Office LO22
Penny Dinning – College Counsellor
- Lead Safeguarding Officer
Appointments can be made in the Student
Services Office or Penny Dinning directly
Short-term Counselling
Bereavement Counselling
Safeguarding reporting
British Association for Counselling and
Psychotherapy standards apply
Rev Brian Prothero
Interdenominational approach
 Prayer room
Karen Griffiths:
Themed events each half term – Be Healthy
Day, Volunteering Week etc.
Talks from visiting external speakers
Parents evenings
Who is responsible for the following?
Absence Reporting and Follow up
Target Setting and Action Planning
Dawn Knowles & Sally Bradbury
Debbie Nicholls
Co-ordinate all work experience across College
Advice and Guidance on finding placements
All placements checked for relevance and Health and
Maintain part time/full time student job boards
Carry out C.R.B applications for students

Student Services - Student Intranet | Brooklands College