Reception – Under Marketing Management
Student Services consists of the following
support areas
Student Services Office/International Office
Additional Learning Support
Careers and HE Centre
Work Placement Office
Student Centre and Student Union
Counselling
Health and First Aid
Enrichment & Sports
Tutorial Services
Chaplaincy
Director of Student Services - Jon Samson
(Jess Wilson, maternity leave)
Role:
To ensure that all students at Brooklands College receive the
highest standard of support and pastoral care in order to achieve
success in their academic goals
Oversee all Areas of Student Services
Management of:
 Resources
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Quality

Budgets
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Staffing

Communication
Cross-College Policies

Child Protection & Vulnerable Adult Policy and Procedures
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Safeguarding
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Student Disciplinary Policy and Procedures
Marketing and Reception Manager - Michelle Hollywood
Reception and Switchboard staff
Jackie Drawwater, Theresa Tek, Mary Moore
Patricia Bonner, Pauline Merriman, Pauline Jones, Marie Harmer
Responsibilities
 Visitors
 Switchboard & Fax
 Post – Internal/External Incoming and outgoing
 Security & Emergency Reporting & Procedures
 Customer, Student & Staff queries and enquiries
Senior Administrator - Tracey Atkins
Student Services Administrators
Sharon Bosch, Karina Christoforidis,
Geraldine Biffen, Karen Blaxall-Webb

Discretionary Learner Support Fund – Application based,
Means tested

EMA/ALG Applications available

Information on Financial schemes available

Information on Travel costs/options/schemes available

Student and Staff Identity Card processing

Lost Property
ALS Manager: Jaswant Nagra
Linda Thomas, Penny Choyce, Priya Lewis, Sessional Lecturers and
Learning Support Assistants
Martina Barnett,Jennie Bourne, Fiona Scott and Learning Support
Assistants
The Service offers support with:
•
Assignment work
•
Dyslexia/Dyspraxia
•
Hearing/Visual/Physical Impairment
using specialist services
Support is offered in these ways:
•
1:1 or small group support with assignments
•
1:1 in-class support
•
Support with form filling and CV writing
•
Modification of assignments or course material
•
Examination concessions are catered for
Careers & HE Centre, Locke King Building Weybridge
by appointment with Reception at the Ashford campus
Progression and Guidance Manager: Liz Lawrence
Careers Advisors: Jacky Smith, Jennie Anderson, Rosie Jones
UCAS Administrator: Jill Wilson


Advice & Guidance
Help with UCAS (University) and Student Finance
applications

Help with CV’s and job applications

Help with interviews – ‘Mock interviews’ by appointment


Reference materials: books, prospectuses and online
information
“Next Step” Careers advice for adults

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Lucy Evans –
Student Support &
Involvement Manager
Jo Lane –
Enrichment Co-ordinator
Karen Griffiths –Pastoral Tutorial
Co-ordinator
Rob Young –
Student Involvement Officer
Ricky Zalman – Student Involvement Officer
Tony Wood –
FESCO (Sports Coordinator)
Course Representatives Scheme
 Student Union Officers
 Student Council Meetings
 Learner Voice Week
 Student Governors
 Student Question Time


To get involved see Lucy in LO22 or Ricky and Rob
at the Student Centres
Ricky Zalman and Robert Young

Pool, games machines and informal meeting place

Social events

NUS Cards

Charity fundraising
and volunteering

Course representative
training sessions

Students Union
Leadership Team and
Student Elections
Jo Lane
Tony Wood

Sports activities and
teams

A wide variety of
Activities from Street
Dance to Sign Language!

Contact Point –
Enrichment Office LO22
Penny Dinning – College Counsellor
- Lead Safeguarding Officer

Appointments can be made in the Student
Services Office or Penny Dinning directly

Short-term Counselling

Bereavement Counselling

Safeguarding reporting

British Association for Counselling and
Psychotherapy standards apply
Rev Brian Prothero
Interdenominational approach
 Prayer room

Karen Griffiths:

Themed events each half term – Be Healthy
Day, Volunteering Week etc.

Talks from visiting external speakers

Parents evenings
Who is responsible for the following?


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Reports
Absence Reporting and Follow up
Target Setting and Action Planning
Dawn Knowles & Sally Bradbury
Debbie Nicholls

Co-ordinate all work experience across College

Advice and Guidance on finding placements

All placements checked for relevance and Health and
Safety

Maintain part time/full time student job boards
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Carry out C.R.B applications for students