Brent One Council Programme
Peter Stachniewski, Head of One Council Programme, and
Irene Bremang, PMO Manager
WLA Improvement and Efficiencies Group
Tuesday 11th September 2012
…a rational and planned approach to
delivering change in Brent
• 4-year programme
• Aims
 improve the way we deliver services to our
residents
 make efficiency savings of at least £96m per
annum
 reduce waste and duplication across the council
• Use robust programme and project management
approaches to ensure delivery
Benefits - financial
• £41m taken out of the budget by end of 2011/12
• £80m by 2014/15
Examples of savings delivered so far:
Project
Structure and staffing
Savings
£m pa
14.5
Project
Savings
£m pa
ASC customer journey
1.2
Employee benefits – London
Weighting, Overtime, Core Contract
3.2
ASC learning disabilities –
day centres
1.1
Future Customer Services
1.5
ASC commissioning
5.9
Finance modernisation
1.5
Housing transformation
1.3
Income generation
4.3
Waste and street
cleansing
3.0
Revenues and benefits processes
2.0
Libraries
0.8
Benefits – other (1)
One Council
objective
Example of benefits
Improved
service delivery
•
•
•
•
Waste - recycling rates up from <30% to >40%;
Libraries - Sunday opening, improved facilities, improved IT, more study
space, better outreach service
Adult social care - personalised care
Housing benefits – reduced complaints
Improved
technology and
more efficient
processes
•
•
•
•
Future Customer Services modernising customers’ contact with the council
Streamlining of process - Revenues and Benefits, ASC, Housing Needs
Finance Modernisation - single finance system plus standardised processes
Move to Civic – Infostore, home access, thin client, One Print, bulk scanning,
wireless
Leaner staffing
•
Spans of control – manager staff ratios up to 1:5.5, which is near to target of
1:6
Removed duplication – e.g. Revenues and Benefits and One Stop Shop
Overtime and allowances – down from £4.8m in 2009/10 to £2.5m in 2010/11
Reduced temporary labour – down £5m in 2011/12
•
•
•
Benefits – other (2)
One Council
objective
Example of benefits
Better
procurement
and
commissioning
•
•
•
•
Work with WLA - adults’ and children’s commissioning and joint procurement of
a variety of other contracts
Strategic procurement development of category plans helping identify
opportunities for more effective procurement
More effective support in contract negotiations from strategic procurement
Better contract and demand management allowing the council to freeze most
non-pay budgets
Rationalised
and more
efficient
buildings
•
Stopping lower
priority
activities
•
•
Stopped lower priority activities as part of service transformation e.g. weekly bin
collections
Fundamental review of activities informed budget savings outside One Council
Income
generation
•
•
Review of fees and charges as part of 2011/12 budget process
Improved income recovery processes as part of Finance Modernisation
•
New property strategy reflecting (a) role of property in regeneration; (b) more
personalised services so less dependence on buildings; (c) cross-council
approach to managing property
Replacement of inefficient buildings with ones that are fit for purpose – offices,
learning disability day centres, libraries
The main One Council challenges ahead (1)
•
•
•
•
•
•
Cross-council:
The Move to the Civic Centre
Future Customer Services
Realigning Corporate and Business Support
Project Athena
Procurement
Partnership:
• Health and Social Care Integration
• A New Public Health Model
• Working with Families
• Services for Young People
The main One Council challenges ahead (2)
Service:
• Special Education Needs
• School Improvement Service
• Supporting People
• Managing the Public Realm
• Parking
• Highways
Governance arrangements
Strategic
direction and
leadership
Corporate Management Team
OC Programme Board
Programme
Management
Office (PMO)
DMT Portfolio Boards
Project Boards
Programme direction,
alignment, monitoring
and control
Project Portfolio
direction and
delivery
Project direction
and delivery
Other key OC Programme activities
Assurance
• OC project/budget reviews
Change management
• Coordinated approach - Brent staff and managers
• Change communications function
Non-financial benefits
• PMO reviews - quantitative v qualitative
Equalities review
• Cumulative impact – internal and external
Resourcing
• SRO master class
• Internal project pool
Comments / questions?