WS Training Limited
LEARNER SATISFACTION
SURVEY ACHIEVER 12-13
Out of 321 Surveys sent we have
received (92) 29%
Up 2% on previous contract year
Following completion do you think you were on the
correct level of training programme?
100%
96%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Yes
1%
3%
No
Other
Do you think the qualification you have now
completed was relevant to your job?
100%
95%
90%
80%
70%
60%
50%
40%
30%
20%
5%
10%
0%
Yes
No
6
If your answer to either of the above two questions
was 'No' please indicate whether or not you
discussed the situation with your
5
1
4
2
Yes
No
3
2
4
3
1
0
Employer
Trainer/Assessor/Tutor/Reviewer
The next 10 questions we asked
How effective was your
programme?
Please rate by ticking appropriate
box
Comments from those who answered ‘Other’
to the previous question (1)
• None of the above – in fact I ended up being demoted. –
Samantha Ellul
• Moved to a less stressful and part time job prior to finishing
the course. – Denise Davidson
• I would like to do an additional qualification ... not sure what
yet. – Stephanie Stansfield
Comments from those who answered ‘Other’
to the previous question (1)
• It was too simple to be given a qualification at the end of it –
Emily Horrigan AG Hair 2 Tec Nyqs
• Didn't really expect anything - Jamie Taylor CS 2 JL
• I was a bit frustrated when 4 months in with about 3/4 of the
work done I found out that the government had changed
apprenticeships so they could not be completed within a
year – Terry Forsdyke IT Professional 3 JC
• More involved than I expected. The key skills required a lot
of additional work that I was not expecting – Rosemary
Byanton Management LP
Comments from those who answered ‘No’ or
made comments to the previous question (1)
• I was not told that it was an apprenticeship - otherwise I would not
have done it - Samantha Ellul
• employer wasn't so helpful with getting models in for practice and
training Jessica Robinson
• The college were amazing and employer didn't do much to help
toward completing – Georgina Swann
• I felt I was not given enough time out of my job role – Faye
Braidwood
• My Employer signed the forms we received but there was no
mention to me of any potentially career development in our
department – David Straton
Comments from those who answered ‘No’ or
mane comments to the previous question (2)
• Work place reduced my hours and assessments were hard to obtain
got all the information myself – Laura Lewkowytsch Hair 2 Claydon
Hair Company LF
• Did not always get responses to questions as quickly as I needed.
I regularly had my NVQ meetings cancelled, and I had to repeat
work already done as my assessor has "misplaced" it – Claire
White CS 2 Thompson & Morgan JL
• Sadly not enough time available from employer – Jane Bedford CS2
Barconwood CD
Comments from those who answered ‘Yes’
to the previous question (1)
• Employer could have spent more time training me and given me more
opportunities to practice – Jessica Robinson The Cutting Edge
• My employer could of helped more but doesn't have much time to
assess – Georgina Swann Robert Douglas Hair
• To see assessor more to discuss course, this is more down to the
Employer. - Maybe try and involve employer more so they have more
of an understanding of the programme – Lydia Stoodley Servest
• It needs to be shorter – David Straton Norfolk & Norwich Hosp
• Keeping one assessor throughout would have been better but I don't
feel it made it significantly different – Jodie Paterson – May Gurney
Comments from those who answered ‘Yes’
to the previous question (2)
• Time out of job to complete course work on time – Joanne Sparkes
Norse
• Wasn’t given the relevant access to the internet – Jamie Challis
Highpoint Prison
• I completed double the amount of units, taking longer to complete –
Gill Bones CSD
• It would have been helpful if my appointments weren't regularly
cancelled and work wasn’t needed to be done twice – Rebecca Moran
Itron
• Time sent aside by employer on a weekly basis – Jane Bedford
Barconwood
Comments from those who answered ‘Other’
to the previous question
• Establish my own hair business and a part time job Jessica
Robinson
• Have found another job with more work based learning
involved – Julia Peck
• Already in new employment – Denise Davidson
• Going on maternity leave – Amy Smith
• I am staying in full time work and undertaking a Foundation
Degree at University Part-time – Rosemary Bryanton
Comments (1)
• I would like to thank Christine with all the help she has given during
my course – Christopher Andrew
• I found the course to be well run, and the support given by both my
assessors (Chloe Barnett & Wendy Tegg) was superb – Colin
Herbert
• If I had been fully committed to the programme from the start I
would have completed this much quicker – Michael Rees SCS
• Wendy Tegg is the most amazing Assessor and I would just like all
her hard work and invaluable assistance to be recognised as it was
certainly very much appreciated by me Gemma Matthews
• I am really grateful to Jane for her support throughout the course –
Joanne Sparkes
Comments
(2)
• Can not praise both Wendy & WS Training as a whole for allowing me
to complete at an earlier date in order for me to start a new career –
Julia Peck
• I was grateful for all at ws in Ipswich but Lea friend was my rock, she
kept me going and made sure I finished on time, if I didn't have a tutor
like her I would of dropped out as I went on MAT leave and my boss
wasn't there to help me through it but Lea understand it was hard with
child care, work and college. A great member of your team I also had
a few one to ones with Greer the key-skills lady and she was great 2.
I lovely college to work within and I would defo recommend to anyone
interested in hairdressing – Georgina Swan
• Thank you – Lauren Biss GB
• My assessor Jamie was supportive and encouraging during the
course. He was helpful and always available if I needed help or
advice – Anna Banks
Comments
(3)
• I had a very good experience with WS Training. My Assessor
unfortunately left the company but I was given assistance as soon as I
needed it from Hayley Fayers, who helped me finish the course so
early. Thankyou! – Charley Mann
• Happy to complete level 2, but feel I could do level 3 – Simon Sutton
JC
• It was a well planned course, and I gained experience due to it. Prior
to finishing the course I changed jobs, although my job is no longer in
leadership, I am still using a lot of the skills I gained through the
course – Denise Davidson LP
• I really enjoyed completing my NVQ - I felt the support I received from
Simon was excellent and he helped me out any way he could Faye
Braidwood
• Course overall was good – Daniel Farrington JSC/JBR
Comments
(4)
• I would like Jamie Logan to be praised for his dedication to my course
even when I made it difficult for him to do so. I greatly appreciate all
help that has been given by him throughout – Jamie Taylor
• Jo was a pleasure to communicate with throughout the course –
Trudy Austin.
• We were given a list of courses to go on some time back, it was about
half way through, my work asked if we were interested to which I
responded yes, but I never heard anything further – Charles Knight
SCS
• Everything was well organised and easy to do. I only felt like due to
the qualifications I already had, the course that I did was not relevant,
and that I should have been put in a higher level from day one –
Stephanie Atkins NH
• Jo Scott was a wonderful help throughout the whole programme,
thank you. – Victoria Daynes-Smith
Comments
(5)
• Due to my workplace being unhelpful. I appreciate Lea Friend in
taking time to get me the assessments needed to pass - Laura
Lewkowytsch
• Thoroughly enjoyed the course and Sally was an excellent Assessor –
Stephanie Stansfield
• Would like to say thank you to Christine Knight (my tutor) she was
extremely helpful throughout my NVQ – Jamie Challis
• I had Jane as my assessor and she was terrific. I thoroughly enjoyed
working with her and she was an amazing support – Jacqueline
Williams
• I would like to continue with my studying with WS Training but as I am
now completing my AAT course at college I feel that I would be unable
to commit fully to a level 3 qualification – Jenny Chatfield LP
Comments
(6)
• I learned a lot from my course and have applied my knowledge to my
work – Nicky Anderson LP
• My assessor, Colette Denny, was fantastic throughout the course.
She was very supportive and if I had any questions between visits,
she would do her best to answer them as soon as she could – Leah
Newman
• Simon Castle is fantastic! I have now completed 4 qualifications with
WS training, 3 being with Simon. I have now got my manager on a
course and it is very challenging being her mentor :-) Liane Walker
• Although this feedback seems negative, I would like to say that I am
very happy now I have finally finished and have the qualification. I
have started a Business Admin 3 NVQ and hope that due to having a
different assessor this course may run a bit more smoothly – Rebecca
Moran JC