Intercultural competences

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Intercultural
Competences
How to behave in
an international
environment
Jan Bollen / [email protected]
Agenda
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Competences, 3 levels
Stereotypes
Good wrong ?
Gestures
Onion model
The cultural iceberg
See 20% Judge 80%, useful skills
Hofstede cultural dimensions
Conclusion
2
Intercultural competence is …
… having the
knowledge,
skills,
behaviour and
attitudes
to communicate
effectively with
cultures other
than your own
3
3 levels Mind, Skills and Heart
A Mind set
Knowledge
A Skill set
Abilities
A Heart set
Attitudes
4
Stereotypes
5
Left Right, what is good
6 / 9 what is real
6
Gestures 1
7
Gestures 2
8
Opening a meeting
9
Onion model, peel off
10
The Cultural iceberg
Dress
Language
Behaviour
Food
Attitudes
Implicit assumptions
Values
Mindsets
11
The Cultural iceberg
12
See 20 %
Judge 80 %
Example: Curacao road
What you see is a bad road
1 Liter Petrol € 1,00 (€ 1,70 NL)
Average salary 0,5 ( 1,0 NL)
Conclusion ???
13
Earring
At what age do girls get earring
wholes in their ear?
Age: Year / Week / Day
2 reasons
Proud to have a GIRL
Pain (less)
14
Useful skills
15
Hofstede Cultural dimensions
16
Power distance index
The Power Distance Index (PDI) is the
cultural dimension who looks at
how much a culture does or does not
value hierarchical relationships and
respect for authority
17
Power distance
18
Power distance
19
Individualism
Individualism is the cultural dimension who
looks at
how much a culture respects the rights of
the individual versus those of the group
(whether family or company).
20
Individualism
21
Individualism
22
Individualism - Collectivism
23
Individualism - Collectivism
and Power distance
24
Masculinity
Masculinity is the intercultural
dimensions who looks at the degree of
Masculine
aggressive
hard / rough
sequential
one task
hide emotions
not talkative
result
forceful
competitive
dominant
materialistic
left brain
Feminine
responsive
soft / gentle
spatial
multi tasking
show emotions
very talkative
process
loyal
co-operation
follower
relationship
right brain
25
Masculinity
26
Masculinity
27
Uncertainty Avoidance
Uncertainty avoidance is the
cultural dimension what
measures
culture's preference for
strict laws and regulations
over double meaning and risk.
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Uncertainty Avoidance
29
Uncertainty Avoidance
30
Long term orientation
Long-term versus short
terms orientation cultural
dimension deals with
time horizon differences
between societies.
long-term orientation
societies focus on the
future, they follow
cultural trends.
short-term orientation,
focus on immediate
gratification and are
money-orientated
31
Long term orientation
32
India Spain UK
33
Conclusions and Thank YOU
34
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