What is organizational behavior? FOPER II Forest enterprise management Faculty of forestry, Belgrade Stojanovska Makedonka Faculty of Forestry, Skopje 9.05-14.05.2011 ROADMAP • Defining organizational behavior • Today`s challenges in the workplace • OB: Making sense of behavior in the organizations • Levels of organizational behavior Questions for consideration • What is organizational behavior? • What challenges do managers and employees face in the workplace of the 21st century? • How will knowledge of organizational behavior make a difference for you? Defining OB • OB – filed of study that investigates the impact that individuals, groups and structure have on behavior within organization • Behavior refers on: • -what people do in the organization • -what are their attitudes • -how they perform cast OB is usually applied to absenteeism employment turnover productivity working in groups human performance job satisfaction What is organization? • Organization – process-related: an entity is being (re-)organized (organization as task or action). • Organization – functional: organization as a function of how entities like businesses or state authorities are used (organization as a permanent structure). • Organization – institutional: an entity is an organization (organization as an actual purposeful structure within a social context) • “Coordinated social unit composed of a group people that function on a continuous basis to achieve a common goal or a set of goals” • Examples: schools, police department, local/national government agencies – are they organizations? OB is for everyone • It is natural to think that the study of OB is for managers/leaders • Why? • They often set the agenda for everyone • Informal leadership • Does managers ask the employees to be proactive • Do they listen their ideas, even share decisionmaking processes OB is for everyone • Entrepreneurs/individuals may nor act as managers but they interact with other individuals or organizations • OB in the street • OB examines individuals, groups, entire organization because each category contributes to the challenges of the workplace Workplace today • Differences between today`s workplace and two decades ago??? Challenges facing workplace Organizational level -productivity -developing effective employees -global competition -managing in the global village Group level -working with others -workforce diversity Individual level -job satisfaction -empowerment -behaving ethically workplace Individual level-job satisfaction • -satisfied employee is more productive • -managers should make employees happy and satisfied • -”managing people has changed even over past 10 years. Expectations for job satisfaction has grown. The main challenge is to ensure an environment to help meet expectations” Robert Gemmel Individual level-empowerment • Are the managers asked to share the responsibilities also??? • Empowerment means managers are putting employees in charge what they do • Nowadays managers are referred to as coaches, advisers, sponsors or facilitators rather then bosses • Managers-control level and employees – responsibility for their work and make appropriate decisions • Decision-making – operational level Individual level-behaving ethically • Ethics is the study of moral values or principles that guide our behavior and inform us weather actions are wrong or right. Ethical principles help us “to do the right thing” • Starts at individual level and it concerns both: individual and organizational dilemmas Group level – working with others • Success in job involves developing good interpersonal or “people” skills • Interpersonal skills are: communication, thinking, learning and working with others, positive attitudes and behaviors and ability to take responsibility for one`s action • Interpersonal skills do not come easy to all people • Failure of managers usually is connected to lack of interpersonal skills Group level – workforce diversity • Workforce diversity addresses on differences among people within the same country, while globalization is focused on differences among people from different countries • Organizations are becoming more heterogeneous; variety of different people • Challenge for organization is to accommodate diverse groups of people by addressing their different lifestyles, family needs and work styles Organizational level-productivity • When organization/group is productive? Employee labor outputs inputs Matherials • Effective + efficient = productive finished goods or services Organizational level-developing effective employees • Absenteeism • Turnover • Organizational citizenship Organizational level-competition from the global environment • New technologies requires new skills, knowledge Organizational level-managing and working in a global village • World is global village. Why? • People need to learn working with people from different cultures • Managing people well and understanding the interpersonal dynamics of the work place are not the issues within one country Thank you for your attention!