Beverly Chiodo, Ph.D.
"The Doctor of Encouragement"
National Business Professor for 1997
Department of Management
Texas State University
San Marcos, TX 78666
512-353-0703
Character-Driven Success
A Character Failure
No one is expected to be perfect.
A character “failure “ may take years
• Ask forgiveness when you fail.
or even a _______________________
• Be accountable.
to repair.
In a survey conducted by
Motivational Systems,
27% of the workers said
they’d quit and move to a
company known for giving
__________________ and
_____________________.
38% of the workers said they
rarely or never receive any
________________________
from the boss.
Will James said the deepest
craving of the human heart is to
be _______________________.
“I’m convinced
that 90% of failures
in life are character
failures, not ability
failures.”
~Stephen Covey
What should
we praise?
__ Achievement
__ Character
When you praise a
person’s character,
that person will:
The four steps to praising
character are:
1. __________________________
1. ________________________________
2. __________________________
2. ________________________________
3. __________________________
3. ________________________________
4. __________________________
4. ________________________________
H__________ is a
decision we make to
place high value,
worth, and
importance on
another person by
viewing him or her
as a priceless gift
and by granting him
or her a position in
our lives worthy of
great respect.
-- Gary Smalley and John Trent
The Gift of Honor
Go the “Second Mile”
When you go the first mile, you
_________________________________
________________________________.
When you go the second mile, you
_________________________________
________________________________.
1st Paradigm
Shift
I want to send my
congratulations!
Develop the
Y __ __
Attitude!
Congratulations
to you . . . .
Circle each “I.”
My dear Mr. Dolan:
Dear Mr. Dolan:
I have just read that you have been
promoted to Vice President of your
company. It is a great pleasure for
me to offer my felicitations.
Your promotion to Vice President of
General Construction Company was
great news. I was happy to read about
you in this week’s Trade Press.
I am sure your attainment
unequivocally substantiates the
exemplary service you are giving
your employer. I believe you can be
justifiably proud of your outstanding
performance in the industry.
If ever a man deserved the recognition
your company has given you, you do.
Your courage and hard work in
developing new ways to promote the
services of your firm have won the
admiration of many, including your
competitors.
I forward my heartiest
congratulations and best wishes for
your continued success in your
endeavors.
Congratulations to you, Mr. Dolan, and
best wishes for your continued success.
Character
Qualities
•
•
•
•
•
•
•
•
•
•
Alertness
Attentiveness
Boldness
Compassion
Creativity
Decisiveness
Dependability
Determination
Diligence
Discretion
•
•
•
•
•
•
•
•
•
•
Endurance
Enthusiasm
Flexibility
Gentleness
Gratefulness
Initiative
Joyfulness
Loyalty
Obedience
Orderliness
•
•
•
•
•
•
•
•
•
•
Patience
Persuasiveness
Punctuality
Resourcefulness
Respectfulness
Responsibility
Self-Control
Thoroughness
Tolerance
Virtue
Today,
employees have
more than just a
job; they are now
representatives
of a new way of
doing business.
Tom Hill, Kimray Inc.
As a result of an emphasis on character,
• Our company had a 25 percent increase in profits in the
first two years even though the market we served was
depressed.
• Worker’s compensation claims decreased 80 percent.
• Employee morale rose to an all-time high.
The Certificate of Recognition
serves several purposes:
• It conveys in written form the essence of what was
publicly stated.
• It communicates to the employee’s family members the
value of the employee to the company.
• A copy of the certificate becomes a permanent part of
the employee’s work record.
• The certificate becomes a character reference in the
resume of the employee.
• The certificate is the source of continuing
encouragement to the employee.