By Netwise Applications Boaz Chen, CEO http://netwise-applications.com The Israel eGov Case Study E-Government Objectives Cutting Red Tape– “Available service desk” open 24 hours a day, 7 days a week. Improvement of ROI and resource use at the Government ministries. Making new online services to citizens and businesses, (for example: businesses licensing). Improvement of service to businesses and citizens and reducing bureaucracy = net growth in productivity. Improvement of the Government image. Online Service Desk Citizens and Businesses Searching for information Seeking a service Performing actions National Insurance Institute E-Government Infrastructure, services Change management Ministry of Social Affairs & Social Services Ministry of Interior Affairs Ministry of Transportation Receiving information Feedback and Confirmation Personal info Israel Tax Authority E-Government Scheme Citizens and Businesses Performing Change Services Infrastructure Development of inter-ministry online services, for improving service and avoiding bureaucracy Application infrastructure for development of services for the citizens Secure network infrastructure for connecting Government computer systems to the web Government Ministries Infrastructure Citizens and Businesses Performing change Services Infrastructure For Gov. Systems For Gov. Employees For the public Service Intersection Secure Surfing Web Server Farm Intranet E-mail Identification and Digital Signature Infrastructure Remote Access Website Development Infrastructure Information security for the entire E-Gov array – monitoring and operating, 24 X 7, handling of cyber terror threats Government Ministries Services Citizens and Businesses Performing change Service Personal Info General Info Actions my.gov gov.il Portal Personal portal and notices Government Info. Center ePayment Service Search.gov The Safe Secure and registered e-mail Search across Government GovX MDA site infrastructure Infrastrucure Government Ministries Form Service Tenders Service Performing Change Citizens and Businesses Performing Change Inside Government For the Public Organization & Methods Marketing Legislation & Standardization Research & Surveys Cross Government Projects Support & Customer Service Bridging the Digital Gap Services Infrastrucure Government Ministries Personal Portal Accumulation of all government related activities made by the citizen, including Centralinformation, Services (service bureau) personal personal מידע משרדי Mapping cross-organizational user's processes communications with the government and www.gov.il מידע משרדי and enabling horizontal operation (serial or services Central Servers increasing personal the extent ofApplication the information, parallel), transfer of information between Advanced Services מידע משרדיand signature organizing information Identification A central infrastructure allowing the for target audiences Ministerial Information ministries and licenses, updates regarding the progress Renewing delivery of orders מידע משרדי development of complex services and situations in life, writing topical guides. Governmental Infrastructure regarding activities and offor the process andInformation requests information and Ministerial quickly and efficiently, while IVR In the future: expansion to cellular services, for the Internet Era מידע משרדי services: organizational structure, guide, services, payment of fees and fines, Governmental Portal Service Horizontal Smart Card Identification maintaining high level of security and civil and interactive TVconnectivity, Internet information security, professional instructions, ordinances, משרדיHorizontal מידע registration for exams, purchase of An-all governmental information Services Asurvivability, horizontal infrastructure foremail Central service: payments, forms, tenders, server hosting, services, Services rights,Links scholarships, benefits, admission publications, filing reports etc. portal. to information by topic. משרדי מידע my.gov.il identification and signature by smart Servers messages, mapsnetworks etc. links to ministerial hours, calculators etc. Horizontal search capability מידע משרדיwww.gov.il cards and digital signature approved Ministerial by certified agencies Information Govt. Portal Infrastructure Services > Information Services > e-Payment Service e-Payment Service is an online money clearing house that allows citizens and businesses to pay Government payments, 24 hours a day, in a secure and convenient manner. In 2010, over 2B$ were processed through the Service. In 5 years the number of citizens choosing to pay through the service increased over 1500% ! The e-Payment service is an example of cooperation between all Government ministries to produce a new service for the public. The goal was to create one platform and deal once with security, performance, accounting and audit issues. and give the user one central and unified interface. While preserving each ministry to have it’s one brand, process and preferences. The online payment service is based on agreements between the Accountant General and the banks and credit card companies: Credit card, up to 2,500$ Bank transfer and payment with smart card – unlimited The e-Payment service is connected directly to the Gov-ERP Payments types Voucher Parametrical Query and Output Dynamic verification Customizable business logic for sums and dates Single / Multi / Periodic / accumulated vouchers Payments types Counter Counter query and API Bar code Referrals Product catalog Services > Information Services > e-Payment Service The amount of vouchers opened The most popular payments this year: National Insurance – domestic help Transportation – driver & car license renewal Broadcasting Authority – television fees Tax Authority – advance payments 200 150 100 109 113 2005 2006 133 142 2007 2008 155 169 63 50 0 2004 2009 2010 Services > Information Services > e-Payment Service E-Payment Service Money Amounts 3,000,000,000 2,500,000,000 2,000,000,000 1,500,000,000 1,000,000,000 500,000,000 0 2004 2005 2006 2007 2008 2009 2010 Services > Information Services > e-Payment Service Number of Transactions in the e-Payment Service 3,000,000 2,500,000 2,000,000 1,500,000 1,000,000 500,000 0 2004 2005 2006 2007 2008 2009 2010 Services > Information Services > e-Payment Service Division of Payments by Transactions Other Courts Tax Authority National Insurance Ministry of Justice Ministry of Transport Debit/Credit cards Bank transfer Cellular account Standing orders ISP’s PayPal Internal Accounting Manage relationship: Boaz Chen Boaz@Netwise.co.il