Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels &
Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for
Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a
sustainable development. In the last two years, our three-month Internship Program has brought the learning and development
opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.
Position
Responsibilities
Bellboy Front Office
- Receiving and ensuring correct delivery of guests’ luggage to and from
rooms, airport and cars and assisting all guests with inquiries and requests.
- To be all time stationed at the main entrance of the Hotel and anticipates
the arrival of the people coming to the hotel with a warm welcome
- Assist with heavy packages, coats, suitcase, etc. being alert to give assistance
courteously and quickly, before having to be asked
- Assist arriving and departing guests by opening and closing car and taxi
doors
- Be familiar with the layout of the hotel and memorize the preferred route
for escorting guests
- Provide information to guests about the hotel facilities and services
- Upon arrival of newspaper, prepare them and deliver them to guest rooms
as assigned by the Bell Captain
- Learn and utilize names of guests, especially repeat and long staying guests
and routinely greet guests as they pass through the lobby, remaining alert to
situations where he can be of assistance to guests
- To carry out any other duties from time to time which may be requested by
the Front Office Manager/ AFOM
Requirements
- For male students only
- Certificate in Hotel
Administration, Hotel
Management, Languages or
relevant
- Interest in hotel jobs
- English communication level:
Pre-intermediate
- Positive attitude towards
learning new things
- Good health condition
Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491
And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn
Sunway Hotel Hanoi, được quản lý bởi Sunway International Hotels & Resorts, là Khách sạn quốc tế 4* với 145 phòng ở tiện
nghi và hiện đại, 90% khách ở tại Khách Sạn là khách quốc tế. Với cam kết mang đến dịch vụ “Chu đáo đến từng cá nhân”,
Sunway đang không ngừng nâng cao chất lượng dịch vụ đế hướng tới sự phát triển bền vững. Trong hai năm gần đây, chương
trình Thực Tập Sinh ba tháng của Sunway đã mang đến cơ hội trải nghiệm thực tế trong ngành Khách Sạn cho hàng trăm sinh
viên của các trường Đại Học/ Cao Đẳng/ Trung Cấp tại Hà Nội.
Position
Responsibilities
Requirements
GRO Nhật
– Nhân viên
chăm sóc
khách hàng
Nhật – Bộ
Phận Sảnh
- Hỗ trợ các yêu cầu của khách: đặt vé máy bay, đặt phòng, đặt tour du lịch
- Kiểm tra chìa khóa phòng, thẻ đăng kí và việc sắp xếp các quyền lợi của
phòng VIP, phòng Club Classic, khách Tập Đoàn và khách theo Nhóm – những
nhóm khách đến vào buổi chiều. Đảm bảo sắp xếp hoàn tất và chính xác. Hơn
nữa, khách đi nghỉ tuần trăng mật, sinh nhật đều được chuẩn bị phòng chu đáo.
- Theo sát và chăm sóc khách trong suốt kì lưu trú của khách tại khách sạn, tối
đa hóa sự hài lòng của khách hàng thông qua việc nhận diện khách đúng và
chăm sóc khách chu đáo
- Xử lí những phàn nàn của khách hàng hoặc trình lên cấp trên khi cần thiết,
theo dõi sát sao để có những hành động kịp thời nhằm làm khách hài lòng
- Đón chào khách ở Sảnh, trò chuyện thường xuyên với khách để biết được ý
kiến đóng góp của khách nhằm nâng cao chất lượng dịch vụ cũng như cơ sở vật
chất
- Giới thiệu về những dịch vụ khách sạn có thể cung cấp
- Khuyến khích khách hàng điền thông tin vào “Phiếu ý kiến” và khuyến khích
khách đăng những nhận xét tốt lên các kênh thông tin, ví dụ: tripadvisor.com.
- Hỗ trợ bộ phận Sảnh để phục vụ khách
- Những nhiệm vụ khác được giao bởi các cấp quản lí bên trên
- Bằng cấp về Quản trị khách
sạn, Du lịch hoặc những chuyên
ngành liên quan
- Yêu thích môi trường khách
sạn
- Khả năng giao tiếp bằng Tiếng
Nhật trôi chảy ( nghe/ nói/ đọc/
viết), biết tiếng Anh là một lợi
thế
- Kĩ năng máy tính tốt
- Ham học hỏi, thái độ làm việc
tích cực
Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491
And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn
Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels &
Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for
Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a
sustainable development. In the last two years, our three month Internship Program has brought the learning and development
opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.
Position
GRO German
( Guest
Relation
Officer –
German) Front Office
Responsibilities
- Assist guests with their requirements: Flight confirmation and booking,
hotel reservation, tour arrangement
- Check key card, registration card preparation & benefit set-up of VIP, Club
classic, Corporate or group who check-in in the evening. Make sure the
preparation is complete and accurate. Also ensure Honeymooners, birthday
set up to be done properly.
- Take care guests during their stay with the hotel to ensure maximum guest
satisfaction through personal recognition and prompt cordial attention from
arrival through departure
- Handle guest complaints and refer them as necessary, follows up on
corrective actions
- Greet guests at the Lobby and small talk with guests to obtain their
feedbacks on our facilities and services
- Promote in-house facilities and services
- Maximize getting guest comment cards and suggest guest to put good
comments on Tripadvisor.com
- Assist FO on operational works when being on duty
- Handle any other job assigned by management from time to time
Requirements
- Certificate in Hotel
Administration, Hotel
Management, Languages or
relevant
- Interest in hotel jobs
- Excellent German
communication skills, preintermediate English speaking
level
- Proficient in computer skills
- Positive attitude towards
learning new things
Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491
And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn
Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels &
Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for
Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a
sustainable development. In the last two years, our three month Internship Program has brought the learning and development
opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.
Position
Responsibilities
F&B
Attendant
- Being trained a full circle of serving a guest in F&B department: from
welcoming until seeing off guests at the restaurant/ lobby bar
- Food &
Beverage
- Provide fast and courteous service of food and beverages to guests and
ensure quality of food and beverage presentation per established standards.
- Deliver Food and Beverage service of high standard and in accordance with
departmental/ hotel standards and procedures
- Communicates to his/her superior any difficulties, guest comments and
other relevant information
- Take appropriate action to resolve guest complaints
- Attends and participates in daily briefings and other meetings as scheduled
- Attends and participates in training sessions as scheduled
Requirements
- Certificate in Hotel
Administration, Hotel
Management, Languages or
relevant
- Interest in hotel jobs
- Pre-intermediate English
speaking level
- Positive attitude towards
learning new things
- Service minded
- Smiley, honest, responsible
- Handle any other job assigned by management from time to time
Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491
And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn
Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels &
Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for
Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a
sustainable development. In the last two years, our three-month Internship Program has brought the learning and development
opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.
Position
Finance
Intern Finance
Responsibilities
Requirements
Being trained rotately on various tasks including but not limited to:
- Certificate in Accounting/
Finance
- Dealing with invoices and supporting documents in both English and
Vietnamese
- Career orientation in
accounting jobs
- Checking output and input invoices
- English communication level:
Pre-intermediate
- Checking Captain order and comparing to actual income
- Assisting Finance staff in preparing payment
- EMS invoices to customers
- Claiming invoices
- Positive attitude towards
learning new things
- Hard working and detailoriented
- Proficient in computer skills
Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491
And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn
Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels &
Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for
Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a
sustainable development. In the last two years, our three-month Internship Program has brought the learning and development
opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.
Position
Human
Resources
Intern –
Human
Resources
Department
Responsibilities
Being trained rotately on various tasks including but not limited to:
- Recruitment & Selection: assisting in posting vacancies, receiving
application, contacting candidates to arrange interview schedule, arranging
interviewing rooms and personnel
- Compensation & Benefits: assisting in checking working days and hours of
staff, basic knowledge about labour law and salary calculation
Requirements
- Certificate in Human
Resources, Business
Administration or relevant
- Career orientation in human
resouces management
- English communication level:
Upper-intermediate in all skills
- Employee Relations: assisting in organizing activities for staff such as
monthly birthday parties, monthly best associate nomination and delivery,
staff communication, trade union meetings
- Positive attitude towards
learning new things
- Training & Development: assisting in preparation of training documents,
arranging rooms and training schedule, reminding trainees
- Hard working, detail-oriented,
mature
- Other admin tasks as assigned by HR staff
Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491
And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn
Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels &
Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for
Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a
sustainable development. In the last two years, our three-month Internship Program has brought the learning and development
opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.
Position
Housekeeping
Cordinator
Assistant –
HSKP
Responsibilities
Assisting the Housekeeping Cordinator in various tasks including but not
limited to:
- Handling desk telephone
- Ensures forwarding and receiving of all information pertaining to the
department in order to maintain set standards and achieve guest
satisfaction
- Receive, record, and distribute reports
- Receive, record, and transmit guest requests accurately
- Maintain and update administrative data
- Maintain working area and equipment in a proper state of cleanliness and
repair
- Comply with hotel’s health, safety and hygiene policies and adhere to
conduct personnel grooming and hygiene standards
- Other admin tasks as assigned by HR staff
Requirements
- Interest in admin jobs
- English communication level:
Intermediate in all skills
- Positive attitude towards
learning new things
- Hard working, detail-oriented,
mature
- Proficient in computer skills
Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491
And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn
Sunway Hotel Hanoi is the first international four star hotel in Hanoi owned and managed by Sunway International Hotels &
Resorts. The 145 room four-star boutique hotel is ideal for either business people or leisure travellers. With the “Passion for
Excellence” and the slogan of “We are small enough to be personal”, Sunway is continuously improving service quality for a
sustainable development. In the last two years, our three-month Internship Program has brought the learning and development
opportunities to hundreds of students from universities/ colleges/ vocational schools in Hanoi.
Position
Responsibilities
Secretary for
F&B and
Kitchen
To provide Secretarial and Administrative Services for F & B Manager and
Executive Chef, ensuring smooth administration of the Food & Beverage
department to the standards required by Sunway Hotel Hanoi, including but
not limited to:
-To accurately and promptly distribute all in coming mails, memos and
internal correspondence
- To courteously handle all in-coming telephone calls or inquiries
- To set up an efficient network of communication within the department
and with other departments
- To coordinate appointments and interviews
- To co-ordinate the input of all standard recipes into the computer and the
maintenance of the computerized recipe file
- To assist the Executive Chef and the F&B Manager with the preparation
and submission of all Reports as required
- To maintain a high standard of all F&B and KIT appearance and hygiene at
all times
Requirements
- Interest in admin jobs
- English communication level:
Upper - Intermediate in all skills
- Positive attitude towards
learning new things
- Hard working, detail-oriented,
mature
- Proficient in computer skills
Application sent to: Ms. Nguyen Thu Hang – del.hangnguyen@gmail.com – 0973 518 491
And cc Ms. Nguyen Ha Thuy – HR Officer of Sunway Hotel Hanoi – training@sunwayhotel.com.vn