Louisiana One Call System, Inc.
PURPOSE
Louisiana One Call System, Inc. has been
incorporated in the State of Louisiana as a
Chapter 501C3 (non-profit) Corporation for
the purpose of establishing and overseeing
the operation of an Underground Plant
Damage Prevention System, called the
Louisiana One Call Center.
The mission of Louisiana One
Call is to protect our members’
facilities, the public, and the
environment by providing
excellent damage prevention
services.
VISION
The vision of the leadership of Louisiana One Call is to
be the pre-eminent one call center in the United States.
This will be achieved by staying on the leading edge of
technology and by operating in such a manner as to be
recognized by our peers as the most innovative center
in the industry.
MEMBERS
•Corporate members consist of companies who need
to protect their underground lines or facilities by
receiving notices of excavation and marking their
underground facilities.
•Sustaining members are those companies who have
an interest in the promotion and betterment of the
Louisiana One Call Program.
MEMBER CLASSIFICATIONS
•Based on Annual Participation Fees
•Principle Member {3/4 of 1percent (0.75%)}
•Affiliate Member {exceeds 1/5 of 1percent (0.20%), but less than3/4of 1
percent (0.75%)}
•Associate Member {less than 1/5 of 1percent (0.20%)}
•Political Subdivision Member {governing body is duly elected by the
citizens of a political region, or governing body is directly appointed by duly
elected officials}
•Sustaining Member
{has an interest in the promotion and betterment of
the Louisiana One Call Program and has no underground utilities or facilities}
BOARD OF DIRECTORS
NOTE: CHG THIS INFO TO 8
The property, affairs and business of the
Corporation is managed by a Board of Directors,
which consists of nine member organization
representatives.
6 Principle Members
2 Affiliate Members
1 Political Subdivision Member
Representatives are elected for a two year term
(Per Bylaws) at the Annual Meeting.
• LOC CORPORATE OFFICERS
-Charles Nelson, Chief Executive Officer
-Paul Blouin, Chief Operating Officer
-Charles Carney, Chief Financial Officer
• LOC EXECUTIVE STAFF
-Paul Blouin, President-Chief Operating Officer
-David Frey, Manager-Damage Prevention
-Shirley Broussard, Administrative Office Supervisor
-Toni Mancuso, Administrative Assistant
-Joanna Gennuso, Administrative Clerk
• LOC BOARD MEMBERS
-Charles Nelson, LOC Board Chairman-Colonial Pipeline
-Robert Borne, LOC Board Vice Chairman-Entergy
-Charles (Chuck) Carney, LOC Board Secretary/Treasurer-AT&T
-Henry Leger-Chevron Pipe Line
-Lindy Broussard-CenterPoint Energy
-Dewey L. (Sonny) Vidrine-Gulf South Pipeline
-Tom Simon-Lafayette Consolidated Government/LUS
-Mike Mancil-ATMOS Energy
LOUISIANA ONE CALL
GOVERNING DOCUMENTS
• Articles of Incorporation
• Louisiana One Call System, Inc. Bylaws
• Board Governing Policies
• Louisiana One Call System, Inc. Corporate Structure/Board
Organization Policies and Procedures
• Louisiana One Call Board Long Range Plan
• Employee Benefits Package
• Corporate Principles, Employee Code of Conduct, Employee
Guidance and Standards, and The Productive Work
Environment
2010 GOALS
• Damage Prevention
 Focus Advertising & Utilize Enforcement To Achieve 250
Locate Requests Per Damage Statewide

Improve Monroe Media Area Locate Request/Damage By
20% As Compared To 2009 Statistics
 Analyze Damage Data



Track “Top20” Damage Information
Identify Problem Contractors
Determine Types Of Damages
 Promote Dig Law Awareness
 Promote & Utilize Enforcement Resources
 Expand Use Of Publications & Printed Media To Promote
Damage Prevention
 Promote Awareness Of LA One Call Website With Links
From Other Websites
2010 GOALS- CONTINUED
•Financial Stability
 Maintain Adequate Capital Reserve

Determine Appropriate Reserve Amount
In 1st Quarter
 Evaluate Ticket Price


Compare To Other Centers In Southeast
Maintain A Price In The Lowest Quartile
Of Centers In Southeast
2010 GOALS- CONTINUED
•New Technologies
 Maintain 60% I-Tic Statewide
 Promote Web Mapping

Look Into Improving Mapping
Presentation & Accuracy

Shading Areas Within Polygon
 Promote Ticket Management System
 Legislative Awareness
 Legislative Tracking

Identify Services Available For Tracking
 Revitalize & Promote Dig Law Advisory
Committee
2010 GOALS- CONTINUED
• Center Operations
 Emergency Locates After Hours
 Review Implementation of 24/7


Compile List Of Pros & Cons
Provide Cost/Benefit Estimate & Impact On One Call Center

GulfSafe


Provide Template That Shows Current Status Of Each Practice
Positive Response-Evaluate If We Are In Compliance


Ticket Audits
Call Recording Audits
 Review Locates In The Gulf Of Mexico
 Evaluate Call Center Contractor-Compliance With Best Practices
 Evaluate All Professional Service Providers
 Exercise Disaster Plan and Make Any Needed Changes By May
31, 2010
 Document Internal Operations Audit Procedure
 Develop Cross Training, Operating Procedures, And Succession
Plan For Continuing Operations
2011 GOALS
• Damage Prevention
 Focus Advertising & Utilize Enforcement To Achieve 225
Locate Requests Per Damage Statewide

Improve Monroe Media Area Locate Request/Damage By
20% As Compared To 2010 Statistics
 Analyze Damage Data




Provide DIRT Damage Information
Gain Access to Other Damage Data-Unibar/Consolidated
Identify Problem Contractors
Determine Types of Damages
 Promote Awareness of Dig Law Amendments
 Promote & Utilize Enforcement Resources
 Expand Use Of Publications & Printed Media To Promote
Damage Prevention
 Promote Awareness Of LA One Call Website With Links
From Other Websites
2011 GOALS-CONTINUED
•Financial Stability
 Maintain 120 Day Operating Reserve
 Evaluate Ticket Price


Compare To Other Centers In Southeast
Maintain A Price In The Lowest Quartile
Of Centers In Southeast
2011 GOALS-CONTINUED
•New Technologies
 Maintain 60% I-Tic Statewide
 Promote Web Mapping

Look Into Improving Mapping
Presentation & Accuracy
 Evaluate Ticket Management System
•Legislative Awareness
 Legislative Tracking


Identify Services Available For Tracking
Document
 Promote Dig Law Advisory Committee
2011 GOALS-CONTINUED
• Center Operations
 Emergency Locate Handling Procedure
 Review Locates In The Gulf Of Mexico

GulfSafe

Provide Template That Shows Current Status Of
Each Practice
Positive Response-Evaluate If We Are In
Compliance
 Evaluate Call Center Contractor-Compliance
With Best Practices

 Evaluate All Professional Service Providers
 Exercise Disaster Plan Annually
 Document Internal Operations Audit Procedure


Ticket Audits
Call Recording Audits
 Develop Cross Training, Operating Procedures,
and Succession Plan For Continuing Operations
2011 GOALS-CONTINUED
• Center Operations-continued
 Member Services Initiatives




Satisfaction Survey
Web Damage Reporting
Web Member Suggestions/Feedback
FAQ’s on Website
HISTORY OF
LOUISIANA ONE CALL
• 1975-Established as “DOTTIE” System, Inc.
• 1988-Louisiana Damage Prevention Law became
effective
• 1992-Name changed to Louisiana One Call
System, Inc.
• 1999-Legislation passed to include enforcement
of the Dig Law
HISTORICAL FACTS
1987
1997
2006
2007
2008
2009
700,000
200,000
100,000
0
Volume
612,789
559,515
539,515
300,000
73,364
400,000
538,193
255,205
500,000
616,639
600,000
2010
HISTORICAL FACTS
1987
2006
1997
2007
2009
2008
$3,500,000
$3,000,000
$500,000
$0
Cost
$2,989,438
$2,615,044
$2,555,685
$2,660,021
$1,000,000
$3,034,911
$1,500,000
$1,679,521
$2,000,000
$731,507
$2,500,000
2010
HISTORICAL FACTS
Contract Cost
$1,519,600
2009
$1,290,850
2008
$1,224,700
2007
$1,221,698
$1,399,770
2006
$531,960
$1,600,000
$1,400,000
$1,200,000
$1,000,000
$800,000
$600,000
$400,000
$200,000
$0
1997
$518,988
1987
2010
HISTORICAL FACTS
1997
1987
2006
2009
2008
2007
$0
Comm Cost
$141,670
$124,066
$120,900
$115,660
$50,000
$131,022
$100,000
$155,949
$150,000
$187,765
$200,000
2010
HISTORICAL FACTS
1997
1987
2006
2007
2009
2008
$0.60
$0.00
CPT Comm Cost
$0.03
$0.04
$0.04
$0.10
$0.03
$0.20
$0.03
$0.30
$0.093
$0.40
$0.51
$0.50
2010
HISTORICAL FACTS
• Since 1994
•Installed new computer system-completely upgraded with
redundancy in 2002
•Built/furnished new building ($500K)
•Installed new phone system ($110K) in 1996, Installed new
phone system ($160K) in 2003, Installed new phone system
($173K) in 2006
•Purchased two new voice recorders ($62K), 2003 a new
recorder is part of the new phone system, 2006 new
recorder ($3K)
•Developed subsidiary company One Call Locates, Inc.-1996
•Installed Emergency Generator ($30K)-2001
HISTORICAL FACTS
continued
• Since 1999
–LOC began monthly billing of members
–Changed focus to damage prevention
–Installed a Website www.laonecall.com
–Implemented #DIG for cell phones
–Implemented 811 to request locates
–Began receiving tickets via Internet (60% per month)
–Began sending notifications via email (70% per month)
–Paid off Corporate Office Building Mortgage
–Implemented Ticket Management System
–Replaced Roof, Carpet, Flooring
–Closed One Call Locates
2011 BUDGET
•PROJECTED INCOMING CALLS
640,155
(2010 ACTUALS 612,789)
•PROJECTED OUTGOING CALLS
3,360,811
(2010 ACTUALS 3,323,993)
•PROJECTED INCOME
$3,430,895
(2010 ACTUALS $2,989,438)
•PROJECTED EXPENSES
$3,419,247
(2010 ACTUALS $3,059,580)
•PROJECTED OUTGOING COST/CALL
$1.02
(2010 ACTUAL COST/CALL $1.09)
251
61
61
65
65
64
63
64
63
1023
990
954
911
898
864
840
800
774
744
706
639
580
800
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
SUSTAINING
56
56
53
53
54
600
2000
1999
1998
1997
1996
1995
1994
1993
1992
MEMBERS
55
526
468
433
394
361
346
310
400
45
38
37
27
18
208
131
200
1991
1990
1988
1989
1987
0
88
MEMBERSHIP 1987 - 2010
1200
1000
200000
100000
122149
143592
169823
201118
221101
240538
255205
284671
311984
354916
366306
367166
401394
432834
453,677
616,639
538,193
539,515
549,354
612,789
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
1993
1994
1990
1989
1988
1987
1992
0
1991
113720
79718
102312
73364
INCOMING CALLS
700000
600000
500000
400000
300000
333255
440649
542744
601067
763100
939904
1087188
1179031
1335964
1424316
1596393
1774711
2046372
2073594
2063368
2251391
2427310
2,595,788
3,401,283
2,976,633
2,859,589
2,979,090
3,328,974
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
0
1987
500000
294787
OUTGOING CALLS
3500000
3000000
2500000
2000000
1500000
1000000
$8.17
$7.18
$6.23
$5.79
$5.12
$5.14
$5.06
$5.15
$5.21
$5.20
$5.37
$5.22
$5.05
$4.88
$4.86
$4.84
$4.89
$4.90
$5.02
$4.94
$4.74
$4.88
$4.88
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
$0.00
1987
$1.00
$9.97
TOTAL COST PER INCOMING
$10.00
$9.00
$8.00
$7.00
$6.00
$5.00
$4.00
$3.00
$2.00
$1.67
$1.30
$1.18
$0.96
$0.93
$0.94
$0.97
$0.94
1990
1991
1992
1993
1994
1995
1996
$0.92
$0.88
$0.86
$0.86
$0.86
$0.85
$0.86
$0.89
$0.89
$0.89
$0.92
$0.90
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
1998
1999
$0.93
$0.96
$1.96
1989
1997
1988
$0.00
1987
$0.50
$2.48
TOTAL COST PER OUTGOING
$2.50
$2.00
$1.50
$1.00
$1.58
$1.35
$1.08
$0.98
$0.81
$0.79
$0.79
$0.81
$0.80
$0.79
$0.81
$0.78
$0.75
$0.73
$0.73
$0.73
$0.72
$0.73
$0.76
$0.76
$0.75
$0.77
$0.76
1989
1990
1991
1992
1994
1996
1997
1998
1999
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2000
1995
1993
1988
$0.00
1987
$0.20
$1.99
TOTAL COST PER IN PLUS OUT
$2.00
$1.80
$1.60
$1.40
$1.20
$1.00
$0.80
$0.60
$0.40
$651,611
$734,615
$708,259
$707,848
$735,893
$872,595
$1,018,391
$1,139,501
$1,253,850
$1,326,396
$1,529,455
$1,629,748
$1,790,713
$1,786,707
$1,783,543
$1,943,175
$2,089,100
$2,221,170
$3,034,911
$2,660,021
$2,555,685
$2,615,044
$2,989,438
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
$0
1987
$500,000
$731,507
TOTAL COST
$3,500,000
$3,000,000
$2,500,000
$2,000,000
$1,500,000
$1,000,000
Email %
2003/2004/2005/2006/2007/2008/2009/2010
80.0%
70.0%
60.0%
50.0%
57.9%
60.3%
67.3%
69.3%
69.1%
70.53%
20.0%
53.4%
30.0%
46.8%
40.0%
2003
2004
2005
2006
2007
2008
2009
2010
10.0%
0.0%
I-TIC%
2004/2005/2006/2007/2008/2009/2010
70.0%
60.0%
50.0%
62.76%
59.5%
61.6%
59.9%
58.8%
20.0%
43.0%
30.0%
32.7%
40.0%
10.0%
0.0%
20
20
20
20
20
20
20
10
09
08
07
06
05
04
10.0%
Jan
Feb
Mar
2004
Apr
2005
May Jun
Jul
2006
2008
2007
2009
Aug Sep
2010
Oct
Nov
32.7%
34.1%
33%
32.7%
30.0%
28.3%
29.3%
25.6%
25.4%
24%
43%
42.0%
41.1%
40.4%
39.8%
38.9%
37.9%
36.8%
35.8%
35.3%
30.0%
58.8%
59.3% 61.6%
61.5%
58.9%
61.4%
59.2%
61.0%
61.3%
60.3%
58.8%
59.5%
59.8% 61.4%
62.4%
59.3% 61.3%
59.5%
61.9%
59.9% 61.6%
59.5%
62.8%
58.7%
58.7%
58.9% 59.1%
61.4%
59.5%
61.7%
59.0%
59.7%
59.1%
58.7% 58.8%
58.7% 58.5%
59.0% 61.7%
59.7%
62.3%
59.3%
57.8%
60.0% 63.3%
59.3%
57.6%
68.8%
60.5% 60.6%
58.5% 57.8%
59.4%
58.4%
58.4%
57.3%
68.1%
61.2% 60.4%
50.0%
35.4%
40.0%
54.6%
60.0%
26.3%
34.3%
20.0%
21.0%
I-TIC %
2004/2005/2006/2007/2008/2009/2010
70.0%
0.0%
Dec