March 22, 2012 ANNUAL MEETING
MODERATOR
MR. PAUL BLOUIN
PRESIDENT
LOUISIANA ONE CALL SYSTEM, INC.
• PLEDGE OF ALLEGIANCE
• INTRODUCTIONS
• PRESENTATION TO AGC
PRESENTER
MR. CHARLES NELSON - CHAIRMAN
REPRESENTING COLONIAL PIPELINE COMPANY
• LOC MISSION AND VISION
• CHAIRMAN’S REPORT
The mission of Louisiana One Call is
to support the protection of our
members’ facilities, the public, and
the environment by providing
excellent damage prevention
services in a cost-effective manner.
The vision of the leadership of Louisiana One Call is to be the
pre-eminent one call center in the United States.
This will be achieved by staying on the leading edge of
technology and by operating in such a manner as to be
recognized by our peers as the most innovative center in the
industry.
Year End 2011 & 2012 GOALS
•
Improvements to Ticket Management & Promotion of
DIRT Reporting
Best Practices Committee - by January 30, 2012 - Evaluate, pilot
and implement.
Public Awareness Committee - by March 31, 2012 - Roll-out to
members.
•
Promotion of Dig Law Advisory Committee
Public Awareness Committee - as an ongoing task - Utilize
Magazine Articles, Inserts, Newsletters, Presentations.
•
Industry Outreach
Best Practices Committee - by end of 2nd Quarter, 2012 - Make
recommendations based off of benchmarking current need for
additional staff (Damage Prevention Coordinator), Advertising, Media.
Paul Blouin - at the October 2011 Board Meeting - Present list of
potential outside candidates for committee involvement.
2011/2012 GOALS-CONTINUED
•
Guidelines for Processing Public Complaints &
Implementation of Help Desk Ticket Tool
Paul Blouin - at the October 2011Board Meeting - Make
recommendations to the Board for Help Desk Ticket Tool and
revisions to Corporate Structure/Board Organization section titled
“Guidelines for Processing Public Complaints” This should include
process map, improvements in documenting complaints and resolution
and educating stake holders of its availability.
Paul Blouin - by March 1, 2012 - Implement approved process.
•
Better Utilization of Committees
Staff and Board Members - Ongoing - Actively participate in
committees to achieve documented goals.
2011/2012 GOALS-CONTINUED
•
Develop Board Member Orientation Process
Best Practices Committee - April 2012 - Review existing outline and
make any recommendations for changes to the Board.
Paul Blouin - by May, 2012 - Schedule Orientation for New Board
Members and arrange for Board Doctor to attend Board meeting.
•
Emergency Contact Information - by year end
2011
Paul Blouin and Staff - by December 31, 2011 - Develop mail-out
request to members currently without emergency contact numbers
copying LA Department of Public Safety.
Paul Blouin and Staff - by March 31, 2012 - Assess members out of
compliance, a fee to offset additional cost to the call center.
2011/2012 GOALS-CONTINUED
•
GulfSafe Locates Issue
Paul Blouin - By September 15, 2011 - Meet with
GulfSafe to communicate LOC concerns and take steps to
eliminate over-notification. Document meeting.
•
Perceptions, Inaccurate Information
Relating to LA One Call
Public Awareness Committee - October, 15, 2011 Board
Meeting - Develop a presentation to communicate the
good things that LA-One Call does (i.e., the development
& enhancement of complaint process form, Help Desk
Ticket; etc.) Communicate dig law changes. Encourage
involvement with Dig Law Advisory Committee. Share
Mind Map for LA Damage Prevention.
PRESENTER
MR. PAUL BLOUIN - PRESIDENT
LOUISIANA ONE CALL SYSTEM, INC.
• PROGRAM ANALYSIS
• 2012 BUDGET
54
61
61
65
65
64
63
64
63
1020
1023
990
954
911
898
864
840
800
774
744
706
639
800
2011
2009
2007
2005
2003
SUSTAINING
56
56
53
53
580
600
2001
1999
1997
1995
1993
MEMBERS
54
55
526
468
433
394
361
346
310
400
45
38
37
27
18
251
208
131
200
1991
1989
1987
0
88
MEMBERSHIP 1987 - 2011
1200
1000
200000
100000
143592
169823
201118
221101
240538
255205
284671
311984
1997
1998
1999
367166
401394
432834
453,677
616,639
538,193
539,515
549,354
612,789
619,377
2008
2009
2010
2011
113720
2005
2007
2006
2003
2004
2001
2000
2002
354916
366306
122149
1996
1995
1993
1994
1990
1989
1988
1987
1992
0
1991
79718
102312
73364
INCOMING CALLS
700000
600000
500000
400000
300000
1000000
500000
542744
601067
763100
939904
1087188
1179031
1335964
1424316
1596393
1774711
2046372
2073594
2063368
2251391
2427310
2,595,788
3,401,283
2,976,633
2,859,589
2,979,090
3,328,974
3,858,901
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
1989
1988
1987
1991
0
1990
440649
333255
294787
OUTGOING CALLS
4000000
3500000
3000000
2500000
2000000
1500000
$8.17
$7.18
$6.23
$5.79
$5.12
$5.14
$5.06
$5.15
$5.21
$5.20
$5.37
$5.22
$5.05
$4.88
$4.86
$4.84
$4.89
$4.90
$5.02
$4.94
$4.74
$4.88
$4.88
$5.10
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
$0.00
1987
$1.00
$9.97
TOTAL COST PER INCOMING
$10.00
$9.00
$8.00
$7.00
$6.00
$5.00
$4.00
$3.00
$2.00
$1.96
$1.67
$1.30
$1.18
$0.96
$0.93
$0.94
$0.97
$0.94
$0.93
$0.96
$0.92
$0.88
$0.86
$0.86
$0.86
$0.85
$0.86
$0.89
$0.89
$0.89
$0.92
$0.90
$0.98
1989
1990
1991
1992
1993
1994
1995
1996
1997
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
1998
1988
$0.00
1987
$0.50
$2.48
TOTAL COST PER OUTGOING
$2.50
$2.00
$1.50
$1.00
$1.58
$1.35
$1.08
$0.98
$0.81
$0.79
$0.79
$0.81
$0.80
$0.79
$0.81
$0.78
$0.75
$0.73
$0.73
$0.73
$0.72
$0.73
$0.76
$0.76
$0.75
$0.77
$0.76
$0.82
1989
1991
1992
1994
1997
1998
1999
2001
2003
2004
2005
2006
2007
2009
2010
2011
2008
2002
2000
1996
1995
1993
1990
1988
$0.00
1987
$0.20
$1.99
TOTAL COST PER IN PLUS OUT
$2.00
$1.80
$1.60
$1.40
$1.20
$1.00
$0.80
$0.60
$0.40
$651,611
$734,615
$708,259
$707,848
$735,893
$872,595
$1,018,391
$1,139,501
$1,253,850
$1,326,396
$1,529,455
$1,629,748
$1,790,713
$1,786,707
$1,783,543
$1,943,175
$2,089,100
$2,221,170
$3,034,911
$2,660,021
$2,555,685
$2,615,044
$2,989,438
$3,188,684
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
$0
1987
$500,000
$731,507
TOTAL COST
$3,500,000
$3,000,000
$2,500,000
$2,000,000
$1,500,000
$1,000,000
Email %
2003/2004/2005/2006/2007/2008/2009/2010/2011
90.0%
80.0%
70.0%
60.0%
50.0%
60.3%
67.3%
69.3%
69.1%
70.53%
86.40%
10.0%
57.9%
20.0%
53.4%
30.0%
46.8%
40.0%
2003
2004
2005
2006
2007
2008
2009
2010
2011
0.0%
I-TIC%
2003/2004/2005/2006/2007/2008/2009/2010/2011
70.0%
60.0%
50.0%
64.40%
62.76%
59.5%
61.6%
59.9%
58.8%
20.0%
43.0%
30.0%
32.7%
40.0%
10.0%
0.0%
20
20
20
20
20
20
20
20
11
10
09
08
07
06
05
04
349,175
853,882
1,030,114
1,591,832
2,325,501
2,248,534
2,256,452
2,404,122
2,161,655
2,338,333
2008
2011
2010
2009
2007
2,000,000
2006
1,930,600
1,756,512
1,573,414
1,500,000
2005
2004
2003
2001
2000
2002
1,526,548
1,434,387
1,286,816
810,206
1998
756,733
323,169
1997
1999
1996
1995
1994
0
1993
500,000
1992
1,000,000
341,194
TOTAL ASSETS
1992-2011
3,000,000
2,500,000
HISTORICAL FACTS
1987
1997
2006
2007
2008
2009
2010
700,000
300,000
200,000
100,000
0
Volume
619,377
612,789
559,515
539,515
73,364
400,000
538,193
255,205
500,000
616,639
600,000
2011
HISTORICAL FACTS
1987
2006
1997
2007
2008
2009
2010
$3,500,000
$3,000,000
$0
Cost
$3,188,684
$2,989,438
$2,615,044
$2,555,685
$500,000
$2,660,021
$1,000,000
$3,034,911
$1,500,000
$1,679,521
$2,000,000
$731,507
$2,500,000
2011
HISTORICAL FACTS
1987
1997
2006
2007
2008
2009
2010
$2,000,000
$0
Contract Cost
$1,787,920
$1,519,600
$1,290,850
$1,224,700
$1,221,698
$1,399,770
$500,000
$531,960
$1,000,000
$518,988
$1,500,000
2011
HISTORICAL FACTS
1987
1997
2006
2007
2009
2008
2010
$200,000
$150,000
$0
Comm Cost
$80,760
$141,670
$124,066
$120,900
$115,660
$131,022
$155,949
$50,000
$187,765
$100,000
2011
HISTORICAL FACTS
1987
1997
2006
2008
2007
2010
2009
$0.60
$0.00
CPT Comm Cost
$0.02
$0.03
$0.04
$0.04
$0.10
$0.03
$0.20
$0.03
$0.30
$0.093
$0.40
$0.51
$0.50
2011
HISTORICAL FACTS
• Since 1994
•Installed new computer system-completely
upgraded with redundancy in 2002
•Built/furnished new building ($500K)
•Installed new phone system ($110K) in 1996,
Installed new phone system ($160K) in 2003,
Installed new phone system ($173K) in 2006
•Purchased two new voice recorders ($62K), 2003
a new recorder is part of the new phone system,
2006 new recorder ($3K)
HISTORICAL FACTS
continued
• Since 1999
–LOC began monthly billing of members
–Changed focus to damage prevention
–Installed a Website www.laonecall.com
–Implemented 811 to request locates
–Began receiving tickets via Internet (65% per
month)
–Began sending notifications via email (85% per
month)
–Paid off Corporate Office Building Mortgage
–Implemented Ticket Management System
–Replaced Roof, Carpet, Flooring
HISTORICAL FACTS
continued
• Since 2011
–New Phone System
–Implemented Help Desk
2012 BUDGET
•PROJECTED INCOMING CALLS
588,400
(2011 ACTUALS 619,377)
•PROJECTED OUTGOING CALLS
3,089,100
(2011 ACTUALS 3,239,524)
•PROJECTED INCOME
$3,137,997
(2011 ACTUALS $3,202,435)
•PROJECTED EXPENSES
$3,231,774
(2011 ACTUALS $3,213,725)
•PROJECTED OUTGOING COST/CALL
$1.05
(2011 ACTUAL COST/CALL $.98)
PRESENTER
MR. ROBERT BORNE – VICE CHAIRMAN
REPRESENTING ENTERGY
• ELECTION OF BOARD
LOUISIANA ONE CALL SYSTEM, INC. 2012 ANNUAL MEETING
ELECTION OF BOARD OF DIRECTORS
According to the Louisiana One Call System, Inc. Bylaws, Article VII, Sections 1 - 4, regarding the Board of Directors . . .
“The property, affairs and business of the Corporation will be managed by a Board of Directors which will consist of nine (9)
employees of member companies, elected or appointed, to occupy a seat on the Board. The Board will consist of six (6) persons
representing Principal members, two (2) persons representing Affiliate members, and one (1) person representing a Political
Subdivision member. A member must be in good standing with Louisiana One Call System, Inc. for at least one (1) year before
being eligible for a seat on the Board. Only those members within a particular classification will be allowed to vote for Directors in
that member classification.
In the event of a tie vote, those member organizations involved in the tie will elect a Director by the drawing of lots. The
Secretary/Treasurer will oversee this procedure.
Any member organization which has contributed more than 5% of the Total Operational Expenses of The Center during the previous
calendar year will be entitled to appoint one (1) Director to the Board, provided that the member organization does not have a
representative already on the Board.
If a vacancy occurs for any reason, the member company for such departing Director will appoint a successor representative within
thirty (30) days. If the member company does not wish to, or is not eligible to appoint a new representative, the Board of Directors
will determine the disposition of the vacancy.
The term of office of a Board Member will be two (2) years. The terms of office of the Directors will alternate with one half of the terms
expiring each year. In the case of a vacancy created by the resignation of an organization, the Board of Directors will appoint a
member organization to fill the vacancy for the un-expired term.
The Board of Directors will meet at the principal office of the Corporation or at such other place and at such times as the Board may
desire. There will be a minimum of six (6) meetings annually. These meetings will be scheduled on a calendar of events and will be
provided to the Board of Directors. A quorum for any meeting of the Board of Directors will be one more than half the number of
Directors on the Board. No official Board Meeting of the Corporation will be held without a quorum. Each Director will have one vote
for purpose of voting on all matters to come before any regular or special meeting of the Board.”
According to Article VII, Section 5 . . .
“Not less than three (3) months prior to the date of the Annual Meeting of the Corporation, the Chairman of the Board will appoint a
Nominating Committee of three (3) members, each representing a variety of types of members (i.e., electric utility, water, telephone,
gas distribution, etc.). The Nominating Committee will present a suggested slate of directors to be acted upon by the members of the
Corporation at the Annual Meeting.”
The 2012 Nominating Committee members include: Mr. Robert Borne with Entergy, Mr. Lindy Broussard with CenterPoint Energy,
Mr. Henry Leger with Chevron Pipe Line Company, Mr. James Martarona with Simon-Lafayette Consolidated Government (LUS),
and Mr. Paul Blouin, President, Louisiana One Call System, Inc.
You have been given one ballot for each attending principal member or affiliate member. The principal members will vote for principal
member seats and the affiliate members will vote for the affiliate member seat.
Following is the slate of principal and political subdivision members whose names have been placed for nomination.
If you have a yellow ballot, or Principal Member Ballot, please choose one (1) of the following for representation on the Louisiana
One Call System, Inc. Board of Directors: listed in alphabetical order
Mr. Morgan Maynard-Shell Pipeline Company
Mr. Dewey L. “Sonny” Vidrine*-Gulf South Pipeline Company LP
*Representative currently serves on the Board
NOTE…
Mr. Charles Carney-AT&T and Mr. Mike Mancil-ATMOS Energy*
*By virtue of the Louisiana One Call Bylaws, Mr. Charles Carney, representing AT&T and Mr. Mike Mancil, representing
ATMOS Energy each will hold a guaranteed principal seat.
If you have an orange ballot, or Affiliate Member Ballot, please choose one (1) of the following companies for representation on the
Louisiana One Call System, Inc. Board of Directors: listed in alphabetical order
Mr. Charles Nelson-Colonial Pipeline Company*
*Representative currently serves on the Board
- PLEASE TURN IN YOUR BALLOTS TO SHIRLEY BROUSSARD DURING THE BREAK -
LOUISIANA ONE CALL SYSTEM, INC.
2012 ANNUAL MEETING
BALLOT
BOARD OF DIRECTORS
PRINCIPAL BOARD SEATS
Choose one (1) of the following for representation on the Louisiana One Call System, Inc. Board of Directors (One
ballot per attending Principal Member Company):
___Morgan Maynard-Shell Pipeline Company
___Dewey L. “Sonny” Vidrine*-Gulf South Pipeline Company LP
* Representative currently serves on the Board of Directors
NOTE:
By virtue of the Louisiana One Call System, Inc. By-laws Article VII Section 1, AT&T and ATMOS
Energy each secure a Principal Board Seat as an organization which has contributed more than 5%
of the total operational expenses of the Center during the previous year. Mr. Charles Carney is
AT&T’s representative and Mr. Mike Mancil is ATMOS Energy’s representative on the Louisiana
One Call System, Inc. Board of Directors.
LOUISIANA ONE CALL SYSTEM, INC.
2012 ANNUAL MEETING
BALLOT
BOARD OF DIRECTORS
AFFILIATE BOARD SEAT
Choose one (1) of the following for representation on the Louisiana One Call System, Inc. Board of Directors
(One ballot per attending Affiliate Member Company):
Listed in alphabetical order:
___Charles Nelson-Colonial Pipeline Company*
*Representative currently serves on the Board of Directors
NOTE: This board seat will be occupied for a two (2) year term.
BREAK
PRESENTER
MR. CHARLES CARNEY-SECRETARY/TREASURER
REPRESENTING AT&T
• AUDIT PRESENTATION
PRESENTER
MR. ROBERT BORNE – VICE CHAIRMAN
REPRESENTING ENTERGY
• ELECTION RESULTS
PRESENTER
MR. PAUL BLOUIN - PRESIDENT
LOUISIANA ONE CALL SYSTEM, INC.
• MEMBER INPUT
• ADJOURN
ADJOURN