Presented by
COMMUNITY HOUSING PARTNERSHIP
San Francisco, California

• Agency Overview
•
Community Housing Partnership Model
•
Community Development Projects
•
Supportive Housing Operations

• Formed in 1990 to address an alternative to the homeless crisis in San Francisco
• CHP formed by two community based groups
– Council of Community Housing Organizations
– Coalition on Homelessness
• Purpose
– To integrate permanent, affordable housing with support services, economic opportunities and community organizing, offering a range of resources to help people move beyond homelessness

• 16 th Year of Operations
• Seven Operating Properties
– 429 Units (313 Single; 116 Family)
• Six Properties in Development
– Single Adults; Seniors; Families (435 units)
• 90 Staff (Over 50% Formerly Homeless)
• Annual Budget of $6.2 million
• Three major program areas:
– Housing; Tenant Services; Community Development

• CHP is tenant-driven
– We always include tenants in every aspects of the organization
• CHP sites are communities, not programs
– Our housing is permanent and services are voluntary
– Facilities are not “clean and sober”
• CHP is professional and accountable

• CHP is an advocate
– We focus on client advocacy AND systemic change
• CHP maximizes economic benefits
– We hire from the community & strive to create new job opportunities
• CHP is a partnership between tenants, staff,
Board and allied agencies

Housing
Community
Development

COMMUNITY HOUSING PARTNERSHIP
COMMUNITY DEVELOPMENT
PROJECTS

Intake &
Assessment
Vocational
Services
Job
Readiness
Voc/Emp
Service
Plan
Employment
Services
Education
Services

Literacy

GED

Community
College
Training
Programs
Job
Development
 Vocational training

On-the-job training

Post-secondary Ed
Retention services
Job Search
&
Placement
Career
Advancement

Desk Clerk Training
Program
Employee Recruitment (Existing Training Programs)
Maintenance Work
Crew Program
CHEFS
Program
Short Terms Job
Program
Other
SHEC Programs
(job search and skills center)
Community Housing Enterprises Hiring Pool
Graduates of the programs shown above will be interviewed and hired or put on a waiting list. Employees will be placed in one of the 3 jobs areas below based on the training program they graduated from.
Employment Opportunities
Front Desk &
Property Mngmnt.
(on-call, part-time & full-time)*
Entry level PM jobs
Apartment
Maintenance**
(3 crews, each with
1 ft, 1pt and 7 on-call)
Entry lvl. mant. jobs
Customer Services
Temporary
Labor
(on-call, part-time & full time)*
Entry to employment
Staff the front desk of affordable housing sites and/or provide temporary desk clerks as needed.
Provide unit turnover, painting services and perform special projects in affordable housing sites.
Provide temporary labor to other non profits and provide staff for community events.

COMMUNITY ORGANIZING
AT
COMMUNITY HOUSING PARTNERSHIP
INTERNAL* EXTERNAL**
Tenant Organizing
Tenant councils
Tenant summit
Tenant input at sites
Solving issues at sites
Leadeship dev.
Community Building
(all stakeholders)
Community events
Peer recognition
Mutual self-help
Community projects
Paticipatory decisions
Leadership dev.
Political Action
Attending rallies
Testifying/Speaking
GOTV
Precinct walking
Neighborhood issues
Alliance building
Influence policy
Leadership dev.
*Goal is to build stronger communities, help CHP run more effectively, and facilitate individual growth
**Goal is to influence public policy to further the organization's agenda as developed by its stakeholders

COMMUNITY HOUSING PARTNERSHIP
SUPPORTIVE HOUSING
OPERATIONS

• Housing is developed by CHP staff, sometimes in partnership with other nonprofit developers
• Cost is approximately $300,000 per unit
• Developments take approximately 3-5 years to complete
• Funding:
– 40% Low Income Housing Tax Credits (4% credits)
– 33% City of San Francisco
– 25% State of California (MHP)
– 2% Federal Home Loan Bank (AHP)

• Buildings should include families and singles
• Units should have bathrooms and cooking areas
• Common space is designed to meet multiple needs
• Services are available at all sites
• Tenants pay no more than 30% of their income to rent

• Over 1,000 households on the waiting list, 1-2 year waiting period
• 98% of the tenants screened are offered housing
• Demographics
– 23% are seniors
– 3% are monolingual
– 12% are veterans
– 49% have substance abuse issues
– 58% have a physical or mental disability
– 100% have experienced homelessness

• Customer Service
– Staff are trained in customer service and de-escalation
– Rules are clear and followed consistently
– Tenants have a voice in building operations
• Property Management & Tenant Services work as a team
– Weekly site meetings
– Quarterly all-staff meetings
– Integrated goals
• Security and safety are critical
– 24hr front desk coverage
– Cameras and alarm systems
– Tenant involvement

Intake Tenant
Service
Plan
ANNUAL
REVIEW
On-Site Services Exit
Housing
Retention
Services
1
Case
Mngmnt. &
Counseling
2
Crisis
Intervention
Services
Info. &
Refer.
Srvcs.
3
Employment
& Training
Programs
Family &
Senior
Services
4
Community
Building &
Tenant Org .
1
Services that help tenants maintain their housing and/or move to other housing opportunities
2
Includes substance abuse and mental health counseling as well as specialized services for people with disabilities
3
Information distribution as well as referrals to partner agencies and mainstream resources in the community
4
Includes family counseling and youth activities at sites with youth as well as specialized services for seniors at sites with seniors

Executive Director
Director of Tenant Services Director of Property Management
Program Manager
Tenant Services Supervisor
Counselor Counselor
Other
Community Org.
Mental Health Spec.
Collaborating Orgs.
Property Supervisor Maintenance Crew
Site Staff
Assistant Manager
Desk Clerks
Building Manager
Janitors

• Property Operations:
– $8,000 PUPY
– 9 FTEs/site
• Tenant Services
– $3,500 PUPY
– 25 tenants/staff

• Property Operations:
– Rent Subsidies (primarily HUD): 70%
– Tenant Rents: 25%
– Other Revenue: 5%
• Tenant Services
– City of San Francisco: 75%
– HUD (McKinney): 20%
– Grants: 5%

• Service Utilization Rate: 92%
– Outcomes vary based on individual goals
• Tenant Rent Collection Rate: 97%
• Housing Retention Rate: 99.2%

• Quality of housing design and operations is critical
• Property Management & Tenant Services must work as a team
• Regular, structure communication is critical
• Community-based and professional are not mutually exclusive
• Homelessness is not a pathology: community building is more important than “treatment”

• www.chp-sf.org
• info@chp-sf.org
• 415-929-2470