Integrating Property Management,
Employment & Tenant Services in
Supportive Housing
Presented by
COMMUNITY HOUSING PARTNERSHIP
San Francisco, California
Presenters
• Brett Vaughn
– Director of Property Management
• Gail Gilman
– Director of Tenant Services
• Elizabeth Hewson
– Director of Employment and Training
Community Housing Partnership
Agency Overview
• Formed in 1990 to address an Alternative to the
Homeless Crisis in San Francisco
• CHP formed by two community based groups
– Council of Community Housing Organizations
– Coalition on Homelessness
• Purpose
– To integrate permanent, affordable housing with
support services, training and employment
opportunities offering tenants a range of resources to
achieve stability and independence.
Community Housing Partnership
Agency Mission
• The Community Housing Partnership (CHP) is a
non-profit corporation established to own or lease
and manage permanently affordable, safe and
well-maintained housing for homeless persons in
San Francisco. Additionally, the corporation
provides a supportive environment with integrated
human services, especially vocational and
employment development, case management,
social service provision, and tenant organizing.
These services are available to all residents, but
are not a required condition of tenancy.
Community Housing Partnership
Agency Mission
• In order to fulfill its purpose, CHP will primarily
serve those persons who without this type of
housing would be homeless. CHP will work in
cooperation with the many public and private
agencies that also serve this population to ensure
that quality housing and supportive services are
provided. Further, it is the goal of CHP to involve
the tenants in every aspect of the agency — from
day-to-day operation of the property to policymaking on the governing board.
Community Housing Partnership
Agency Mission
• It is the goal of CHP to provide an
environment that fosters independence with
a special emphasis on employment, to help
break the cycle of homelessness.
Community Housing Partnership
Agency Status
• 15th Year of Operations
• Five Operating Properties
– 311 Units (195 Single; 116 Family)
• Three Properties in Development
– Single Adults; Seniors; Families
• Supportive Housing Employment Collaborative
(Lead Agency)
• 70 Staff (Over 50% Formerly Homeless)
• Four Organizational Departments
– Property Management, Tenant Services, Employment &
Training, Administration
Identification of Major
Responsibilities & Resources
Tenant
Pays Monthly Rent
Follows House Rules
Works in Partnership with Agency
Property Management
Tenant Services
Employement Department
Collects Rent
Nofities Tenant of When Rent is Not Paid
Pursues All Available Solutions
Supports Tenant
Helps Identify Resources
Advocates for Tenant
Training
Short & Long Term Jobs
Career Counseling
External Resources
Partner Agencies
Mainstream Resources
Service Providers
Property Management
• Mission Driven
• Shared Organizational Values
• Joint Training/Job Sharing
• Internal Checks & Balances
PROPERTY MANAGEMENT/TENANT SERVICES
COORDINATION MEETING WORKSHEET
Property:
Date:
Attendees:
During this meeting you should thoroughly review the status of all tenants who live in the
property. You should bring the worksheet from the previous meeting with you so that you can
track changes and conduct follow-up to action steps that were developed. This meeting
should take about two hours and should only be interrupted for emergencies. This meeting
should take place on Thursdays. A copy of this form should go to PM and TS Department
Directors.
General Department Check-In (“peer check-in”, staffing issues, major site issues)
New Tenant Move-In (name of tenant, unit #, date of move-in, date of welcoming event)
1.
2.
Tenant Move-out (name of tenant, unit # date of move-out, status of exit interview)
1.
2.
Screening Status (name of applicant, date of screening 1st & 2nd , status of applicant)
1.
2.
Housing Retention – Rent Payment (name of tenant, unit #, status of notices, status of payment
plan, status of subsidy, describe outreach plan, list action steps)
1. ___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
2. ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
Property Management / Tenant Services Coordination Document
Housing Retention – Rules Violations/Behavioral Issues (name of tenant, unit #, state
violation/behavior issues, program violations, special family issues, status of notices,
describe outreach plan, list action steps)
1. ___________________________________________________________________________
___________________________________________________________________________
2. ____________________________________________________________________________________
____________________________________________________________________________________
Life Retention/Health Watch (name of tenant, unit #, explain situation, describe outreach plan,
list action steps for intervention/assistance needed from TS and PM staff, date and outcome of
last wellness check—note this section is for tenants in crisis, hospitalizations, major health
issues, and mental health issues; these tenants should be checked on at least weekly by TS
staff unless other arrangements are made)
1. ____________________________________________________________________________________
____________________________________________________________________________________
2. ____________________________________________________________________________________
____________________________________________________________________________________
Legal Issues (describe status of any legal issues related to tenancy)
1.
2.
Other Issues (building maintenance, community issues, etc)
1.
2.
Upcoming Events (meetings, trainings and other functions)
1.
2.
Comments (any additional thoughts or comments)
1.
2.
Property Management
• Case Example: Johnson Family
–
–
–
–
–
–
–
–
–
Mother of two, homeless—moved in as tenant
Mother engages in counseling, employment training
Mother employed with organization
Children known to other tenants & staff
Mother dies—son left at risk of housing loss
Son referred to TS & Employment
Housing navigation, counseling, job skills
Son hired as staff member
Housing preserved
Tenant Services
• Mission Driven
• Shared Organizational Values
• Joint Training/Job Sharing
• Internal Checks & Balances
Tenant Services
Support Services Flow Chart
Tenant
Service
Plan
Intake
On-Site Services
Exit
ANNUAL
REVIEW
Housing
Retention
Services1
1
Case
Mngmnt. &
Counseling2
Crisis
Intervention
Services
Info. &
Refer.
Srvcs.3
Employment
& Training
Programs
Family &
Senior
Services4
Community
Building &
Tenant Org.
Services that help tenants maintain their housing and/or move to other housing opportunities
Includes substance abuse and mental health counseling as well as specialized services for people with disabilities
3
Information distribution as well as referrals to partner agencies and mainstream resources in the community
4
Includes family counseling and youth activities at sites with youth as well as specialized services for seniors at
sites with seniors
2
Tenant Services
• Case Example: Mr. Franklin
Employment & Training
• Mission Driven
• Shared Organizational Values
• Joint Training/Job Sharing
• Internal Checks & Balances
Employment & Training
Employment Services Flow Chart
Vocational
Services
Employment
Services
Voc/Emp
Service
Plan
Intake &
Assessment
Job
Readiness
Education
Services
Literacy
GED
Community
College
Training
Programs
Vocational
Job
Development
training
On-the-job training
Post-secondary Ed
Retention
services
Job Search
&
Placement
Career
Advancement
Employment & Training
• Case Example: Mr. Davis
Fully Integrated Model
Property
Management
Services
Employment &
Training