ACAP XXI
& National Guard
Support
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1
Army Career And Alumni Program (ACAP)
Overview
Provides transition and employment services to
transitioning Active Duty and Reserve Component
Service Members, Family Members, and DoD
Civilians
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National Guard & ACAP
ACAP FY 2011
45000
Reserve & ACAP
ACAP FY 2011
40000
35000
30000
25000
25000
20000
20000
15000
15000
10000
10000
5000
5000
0
Preseparation
Briefings
0
Preseparation
Briefings
TAP
Employment
Workshop
VA Benefits
Briefing
VA Disabled
Transition
Assistance
Program
(DTAP)
TAP
Employment
Workshops
VA Benefits
Briefing
VA Disabled
Transition
Assistance
Program (DTAP)
FY 2011 ACAP Services
Reserve Component Comparison
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ACAP XXI

Employment Resource Tools for Clients
◦ JATA (Job Assistance Training Application)
◦ Resume and Cover Letter Software
◦ Interviewing

Record Management System

Reporting System
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Initial Access

All users (client and staff) must have an AKO
account to access
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Staff Access
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Scenario 1
(Demobilization Briefing Follow up)
SITUATION:
• 375 National Guardsmen are demobilizing at Fort Dix, NJ
• Preseparation Briefing is conducted by ACAP Counselor
• A copy of the DD 2648-1 form is collected for input
ACTION:
• ACAP Center staff enter DD From 2648-1 into ACAP XXI
RESULTS:
• TAAs will be able to view client records, review DD Form 2648-1 selection and make
contact with National Guardsmen
ACAP XXI FUNCTIONS:
• Proxy Registration
• Client View
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Proxy Registration
Enter DD Form 2648-1 demographic
information and selections into ACAP XXI
 Creates a client record

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Client View
Individual client record access
 Search requires last 4 of SSN or full SSN
 Allows staff member to:

◦
◦
◦
◦
Edit client demographic information
Add date of event completion or benchmark
Add or read client notes
Review client progress and event attendance
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Demo
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Scenario 2 (Yellow Ribbon Event)
SITUATION
In preparation for the upcoming 30-day Yellow Ribbon event, the Rhode Island
Transition Assistance Advisor wants to email his/her service members to remind
them about events that they have signed up for and provide additional information to
client via email.
ACTION
• TAA creates an event in the system which allows clients to sign up for the events.
RESULTS
• TAAs can email clients prior to events, record attendance, and email attendees
after the event.
ACAP XXI Functions
Center Maintenance
Scheduler
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Center Maintenance

Maintain ACAP XXI Information
◦
◦
◦
◦
Events
Staff Accounts
Center Information
Unit Names
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Scheduler
◦ TAAs or clients can schedule or cancel
appointments
◦ System will create an attendance roster
◦ TAAs can email all attendees a reminder from the
attendance roster
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Demo
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Scenario 3
(Create a Client Record)
SITUATION: A Navy reservist contacts the TAA and states that he heard about the
TAA from his neighbor and the neighbor suggested he contact him.
ACTION:
• The TAA creates a client record into ACAP XXI
• The TAA enters notes about discussion with client
• The TAA informs the client on how to complete the preseparation briefing virtually
or in a physical location
RESULTS:
• Client record is created and TAA is able to add notes and track progress of client
ACAP XXI Functions:
• Pre-registration
• Client View
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Preregistration
Enter demographic information into ACAP
XXI for first time users
 Partial record with only last four of SSN

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Client View
Individual client record access
 Search requires last 4 of SSN or full SSN
 Allows staff member to:

◦
◦
◦
◦
Edit client demographic information
Add date of event completion or benchmark
Add or read client notes
Review client progress and event attendance
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Demo
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Scenario 4
(Data is requested by leadership)
SITUATION: TAA is asked to provide data on client services to leadership
ACTION:
•
•
The TAA access reports in ACAP XXI to provide needed information
The TAA performs queries to provide more specific data that is not currently
identified in reports
RESULTS:
•
Client data is provided to leadership
ACAP XXI Functions:
•
Reports
•
Query
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Reports
Some based on separation date, some on
completion date
 Eleven of the reports include statistics on
Reserve Component Soldiers (Reserve and
National Guard)
 Always read the legend!

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Reports (cont’d)

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Unit Roster Report
Individual AW2/MEB/PEB Report
Online Preseparation Follow Up
Event No Shows Detail Report
Resource Usage Summary Report
Events Report
Online Resource Usage Report
AW2/MEB/PEB Progress Summary
Preseparation Counseling Workload Report
DD Form 2648-1 Cohorts Report
DD Form 2648-1 by Service Component Report
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Queries

Create specialized reports for information or
for client follow up
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Demo
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ACAP XXI Access Online

ACAP Webpage allows access to ACAP XXI
◦
◦
◦
◦
Service members can complete DD Form 2648-1
Manage appointments
Write Resumes and Cover Letters
Use Interviewing Tools
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www.acap.army.mil
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Client log-in through ACAP webpage
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Quality Control

ACAP Secure Portal designed for a choice
based program
◦ Clients may make wrong choices when registering
(incorrect location, incorrect status)
◦ Client can register and complete DD Form 2648-1
virtually
Run QC Queries/Reports Daily
 Follow up with clients who register virtually
 Technical Tickets

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Technical Issues

Technical problems or questions with
ACAP XXI can be addressed by emailing
Tanya Idell at tanya.idell@serco-na.com
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Questions
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