Welcome to the 3 rd Qtr.
Relief Manager
Roundtable Meeting
July 24, 2014

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Silence Your Cell Phone and Turn Off The Wi-Fi
Be Courteous To Those Speaking
Stay on Topic
Think Global, Not Local
Ask Questions, Don’t Be Afraid To Speak Up.
We Will Take Breaks Throughout The Day, But If You Get
Antsy Feel Free To Stand Up.
Have Fun!

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Let’s Go Around The Room And Get Acquainted
Tell Us:
 Name
 Store(s) You Work At
 How Long Have You Been With Jenkins
 Thing You Like Best About Your Job
 Thing You Like Least About Your Job

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Financial Results
Company Growth
Listen To And Critique Phone Calls
New Insurance Levels
Home Office Presentation
TJOZone
Janet’s World
Store Appearance Standards
Miscellaneous Operations Topics

Presented by John Manes

 Rent Roll Increases Year Over Year By Month
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APRIL
MAY
JUNE
JULY
+15.35%
+18.28%
+18.60%
+16.85% so far

Here We Grow Again

 Reading Road
 North Fry Road
 Egret Bay
 Expanding Out Of Texas

Please Welcome The Ladies
From The Home Office With
Some Important Information

yolanda@jenkinsorg.com
P: 713-977-0203
F: 713.622.0229
Page 1

MISS-PUNCH
• Please remember to clock in and clock out each day.
• Miss punches are usually corrected by the
DM once a week or no later than the Monday of the pay date week.
Page 2

CLOCK IN
• Please remember to clock in and clock out each day.
• When clocking in, verify the correct assigned store is chosen.
• Every employee has access to all stores.
Page 3

PTO REQUESTS
• After you submit your request for PTO in Time Track, the DM must approve before it’s applied to your timesheet for the assigned pay period.
• Accrual rates are: 8 hours earned per month. If hired in mid-year, 3.69 hours per month until the end of the physical year.
• Any unused PTO is forfeited at the end of each accrual period.
Page 4

HOME ADDRESS UPDATE
• Update your home address to receive your check stubs after each pay period.
Page 5

ACCOUNTS RECEIVABLES
Sharon Kolek sharon@jenkinsorg.com
P: 832-831-0807
F: 713.622.0229
Page 6

• Email your DM and reverse the charge in Site link.
• Put over lock on unit.
• NSF $35.00 (Standard Fee).
• Contact tenant (Advise tenant of NSF and the fee that has been put on tenants account).
Page 7

VERIFIED DEPOSIT SLIP REQUIREMENTS
• For verified receipts: If two receipts equal one deposit let me know by putting on the receipt 1 of
1 and 1 of 2.
• If you make a correction on deposit slip, please send me the corrected verified slip at the end of the week.
Page 8

DEPOSIT SLIP REQUIREMENTS
• Make sure all deposit slips are correct before they are sent to
Sharon (i.e. cash on deposit slip, checks on deposit slip, and all totals are added correctly).
• If they are not correct and you resend corrected deposit slip to
Sharon make sure that the Verified deposit slip from the bank has the correct amount on the slip.
• If there are any changes on deposits please make sure that
Sharon is notified via email and copy DM as soon as the changes are made.
• On the deposit slip list the CHECK # NOT the unit #.
• For verified receipts: If two receipts equal one deposit let me know by putting on the receipt 1 of 2 and 2 of 2.
Page 9

• Make sure that you close daily and try not to do two closes in a day (i.e. if a tenant comes in late in the afternoon and pays rent)
• If the tenant pays late it can be picked up on the next day’s close.
• I do not need to be notified if there is no deposit for the day.
• If you DO NOT CLOSE, Email Sharon and let her know.
Page 10

SITE LINK ADJUSTMENTS
• If any adjustments are made after the daily close in Site Link, either Sue or Diane
(whoever has the property) and Sharon must be notified ASAP via Email.
Page 11

kari@jenkinsorg.com
P: 713-278-8858
F: 713.622.0229
Page 12

INVOICES AND NEW VENDOR
REQUIREMENTS
• All invoices and bills sent to the property, rather than the corporate office, must be forwarded to Kari immediately to: kari@jenkinsorg.com or fax to: 713-622-0229.
• Managers need to request that a new vendor must complete a W-9 and send it with the invoice .
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• When there is a new manager at a property please notify Kari immediately.
Page 14

PETTY CASH REQUESTS
• Please print your name underneath your signature to ensure that the check is made payable to the correct name.
• Please make sure that all receipts are scotch taped to a piece of 8½” X 11” paper.
• Petty cash requests must be a minimum of
$50.00.
Page 15

TENANT REFUND REQUESTS
• Please send all tenant refund requests along with the move out notice, ledger and SiteLink report to Kari.
o Refund payments will be processed three weeks after the payment date.
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Page 17
Diane Easley diane@jenkinsorg.com
P: 713-629-8881
Sue Martin sue@jenkinsorg.com
P: 713-706-3934
Fax: 713-622-0229

NSF CHECKS, ACH REJECTS &
MERCHANT DISPUTES
• The steps to handle the above are as follows :
1) Notify Sharon, Diane, Sue and the DM
2) Notify the customer
3) Have adjustment made in SiteLink by the DM
4) Charge fees: Late fees, NSF fee ($35.00), etc.
5) Merchant Disputes
- If money is owed send a copy of the customer’s contract and ledger along with any other information needed to Merchant.
- If money is not owed then have the DM adjust customer’s account in SiteLink, if needed, notify Sharon so she can adjust our books and no further action is required.

• Money in bank but not in SiteLink o Contact customer and see if we can apply payment to the next month’s rent. o If they want a refund, send a refund request to Kari. o If they agree to apply the payment, contact the DM to make the adjustment to their account .
Page 19

• If any reversals or chargebacks are put in SiteLink, then you must notify
Sharon, Diane and Sue.
Page 20

CUSTOMER PAYMENT NOT IN BANK
There are times when payments show in SiteLink but the money does not go into the bank:
• Always check the receipt to make sure Sage is not offline.
• The customer must bring in proof of the payment, i.e. bank statement or credit card statement.
• Once the proof is received, notify Sharon, Diane and
Sue.
Page 21

• Thank you for your time and attention.

Presented by Troy Sheppard &
Dwight Broering

 New Coverage Limits
 Mandatory Insurance Update
 How to Handle A Claim
 sboati.support@cornerops.com
 Fax: 717-618-3682

Presented by Dayna Duckett

 Individual log in
 Email address = user name
 Storage123
 Can change password after signing in

Presented by Dayna Dukett

“We’re Listening”

 Whether in person or over the phone a customer’s first impression can determine if they will rent with you.
 Today we will listen to calls from:
 Skilcheck
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Incoming calls
Other company’s call center

Auctions, Competition Review
& Marketing Reports

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Auctions
Comp. Review (due by the 15 th of the month)
 Please complete electronically by filling out the excel form and not hand write.
Marketing Report (due by the 15 th of the month)
 Check Google, Yahoo and Bing each month for accuracy

Customers have choices
Ours chose us!
How do we get more?

 Customer service
 Salesmanship
 Raising Level Of Expectations
 Accountability
 Business Minded Employees

Do We Look Like A National Company?
Presented by Andy Ney

 Curb Appeal/Landscaping
 Grass Cut
 Trees Pruned
 Shrubs Trimmed
 Flower Beds Have Mulch
 Office Entrance Clean
 Parking Area Striped And Signed

 Roll-up Doors
 Keep Springs Lubricated
 Replace Rusty Or Damaged Latches
 Check Ropes
 Are they uniform and in good working condition
 Use nylon rope from inventory (noting in Sitelink inventory adjustment)

 Professional – National Standards
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“Mom and Pop” – No Standard

Today’s business economy is a battle and we
MUST fight to win!

Why does it matter what the store looks like?

Before

After

Before

After

Before

After

Does your office look like this?

Or Like This…

Is it clean and organized

Or a “Hot Mess”

Or an even “Hotter Mess”

Or….Never mind!

Miscellaneous Topics

 Electricity In Units
 Dress Code Standards
 Scheduling
 Signs In Office And On Property
 Ozarka - Water Only

Any Questions?

We’d Like To Recognize Some Team
Members For Going Above And Beyond
To Help Make The Company Better.

 Ray & Nicky Coronado
 Bill & Hazel Vague
 Victoria Faircloth and Garrett Peltier
 Rowdy Cates
 Woody Stiner

For All You Do