Virtual Town Hall Meeting
June 26, 2013
Announcements & Updates to Policy Changes
Karen Wong, Director
Public Safety Communications Office (PSCO)
&
William (Bill) Anderson, Interim Deputy Director
California 9-1-1 Emergency Communications Division (CA9-1-1 Division)
6/26/2013
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WELCOME
■ Welcome to our Virtual Town Hall Meeting that is
scheduled today from 1:00 PM to 2:30 PM.
■ Today we will have Announcements and Updates to Policy
Changes to the State Emergency Telephone Number
Account that includes stakeholder’s questions.
■ Our objective today is to share through this Virtual Town
Hall Meeting announcements and updates to the 9-1-1
Proposed Policy and Practice Changes, effective dates,
implementation, and to reach out to our stakeholders
and ask for input related to the updates.
6/26/2013
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ANNOUNCEMENTS
Interim CA 9-1-1 Division Deputy Director
Transition to the California Emergency
Management Agency (CalEMA)
CA 9-1-1 Education and Awareness Program
New State Contract for statewide Foreign
Language Emergency Interpretation Services
6/26/2013
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MEETING AGENDA
Updates to Policy Changes as a result of the
4/17/2013 State 9-1-1 Advisory Board Meeting.
Timeline–9-1-1 Proposed Policy and Practice
Changes
** Throughout the Town Hall Meeting we will
respond to questions previously submitted by
stakeholders as well as respond to
participants questions in real-time, as time
allows.
6/26/2013
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INTRODUCTIONS
With me today is:
 William (Bill) Anderson, Interim Deputy
Director of the CA 9-1-1 Division;
 Monica McGrath, Manager of the Business
Management Section of the CA 9-1-1 Division;
and,
 Christine Lally, Assistant Secretary,
Communications and Legislation, CA
Technology Agency
6/26/2013
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UPDATES TO POLICY CHANGES
Presented to and voted on by the State 9-1-1 Advisory
Board at April 17, 2013 Quarterly Meeting
Results of the input received from stakeholders were
grouped into three categories:
 Move forward with changes – identify effective
dates and recommended action
 Move forward with change after a Transition Plan
has been developed
 Requires further review by a Work Group
6/26/2013
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UPDATES TO 9-1-1 POLICY AND PRACTICES CHANGES CONSISTENT WITH
WARREN-911-EMERGENCY ASSISTANCE ACT OR STATE POLICY
Proposal
Description of Changes
Requires local 9-1-1 dispatch centers to submit an
annual spending plan by July 1 of each year.
REALIGNS
PRACTICES WITH
EXISTING LAW
Provides funding for “incremental” and system
costs consistent with statute and sunsets annual
accrual funding process.
Sets maximum travel reimbursements consistent
with State rates.
Changes equipment replacement policy to seven
years.
CHANGES
PRACTICES
CHANGES CONTRACT
ADMINISTRATION
WIRELESS SERVICE
PROVIDER POLICY
Provides annual training allotments of $3,000 and
sunsets the California National Emergency Number
Association allotment.
Status of Policy Changes
Pending – this will be enacted once the
funding model/equipment replacement is
refined by Work Group.
Sunset annual accrual funding process.
Establish a Work Group to define approved
incremental costs.
Effective date: 7/1/2013
Establish a Work Group to assess State’s
current funding policy methodology and
equipment replacement cycle.
Effective date: 7/1/2013
Sets maximum reimbursement rates for foreign
language interpretation services consistent with
State’s contract.
Effective date: 7/1/2013. Develop a
Transition Plan for PSAPs and implement
after new Contract Award and when
Transition Plan is finalized.
Sunsets the existing Wireless Service Provider
Policy.
Effective date: no later than 6/2/2013.
A 30-day notice was issued May 2, 2013 to
the affected Wireless Service Providers.
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MOVE FORWARD WITH CHANGES
IDENTIFY EFFECTIVE DATES AND RECOMMENDED ACTION
Description of
Changes
Sets maximum travel
reimbursements
consistent with State
rates.
Provides annual training
allotments of $3,000
and sunsets the
California National
Emergency Number
Association allotment
Effective Date
Status
7/1/2013
6/6/12 Issued Notice 2013-01
Revision to the CA 9-1-1
Operations Manual Travel
Reimbursement Policy
7/1/2013
6/6/13 Issued Notice 2013-02
Revision to the CA 9-1-1
Operations Manual – Training
Policies
No later than
6/2/2013.
5/2/13 Issued Letter to Wireless
Sunsets the existing
Service Provider Partners entitled:
A 30-day notice was
Wireless Service Provider
issued May 2, 2013 to Sunset of the Existing 9-1-1
Policy.
the affected Wireless Wireless Service Provider Policy
Service Providers.
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MOVE FORWARD WITH CHANGE
AFTER A TRANSITION PLAN HAS BEEN DEVELOPED
Description of Changes
Effective Date
7/1/2013
Sets maximum
reimbursement rates for
foreign language
interpretation services
consistent with State’s
Contract
Develop a Transition
Plan for PSAPs and
implement after new
Contract Award and
when Transition Plan is
finalized.
Status
Issued 6/20/13 Notice
2013-03 Revision to the
CA 9-1-1 Operations
Manual – Foreign
Language Interpretation
Issued 6/20/12 Notice
2013-04 New State
Contract for Foreign
Language Emergency
Interpretation Services
and Transition Plan
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REQUIRES FURTHER REVIEW BY A WORK GROUP
Description of
Changes
Proposed Action
Status
Provides funding for
“incremental” and
system cost consistent
with statute and sunsets
annual accrual funding
process
Sunset annual accrual
funding process. Establish
a Work Group to define
approved incremental
costs.
5/2/13 Issued Letter to State 9-1-1 Advisory Board
Members with a Nomination Form that included eight (8)
categories that include:

State 9-1-1 Advisory Board Member

CA State Sheriff’s Association

CA Police Chiefs’ Association
Changes equipment
replacement policy to
seven years.
Establish a Work Group to
assess state’s current
funding policy
methodology and
equipment replacement
cycle
Requires local 9-1-1
dispatch centers to
submit an annual
spending plan by July 1st
of each year.
Pending – this will be
enacted once the funding
model/equipment
replacement schedule is
refined by Work Group.




County Coordinator Task Force
Large, Medium & Small PSAPs
Secondary PSAP or Fire
CA 9-1-1 Emergency Communications Division
6/5/13 Compiled Nominations and identified one
representative from each category
TBD - Shared Work Group representatives with State
9-1-1 Advisory Board Members.
TBD - Contact Work Group to coordinate first meeting.
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TIMELINE
9-1-1 PROPOSED POLICY AND PRACTICE CHANGES
DATE
Description of Activity or Action
2012
The California 9-1-1 Emergency Communications Division conducted a review of the State’s current
9-1-1 policy and practices, in an effort to ensure sufficient resources are made available to Public
Safety Answering Points and align with statute and state law. The review and analysis identified
seven proposed 9-1-1 policy and practice changes.
12/12/12
The California 9-1-1 Emergency Communications Division presented the seven proposed 9-1-1
policy and practice changes to the State 9-1-1 Advisory Board.
12/18/12
The California 9-1-1 Emergency Communications Division issued to stakeholders a letter entitled
“Proposed 9-1-1 Policy and Practice Changes”. Input regarding the proposed changes was
requested by April 2, 2013.
4/17/13
At the State 9-1-1 Advisory Board Quarterly meeting, the input from stakeholders on the seven 9-11 proposed policy and practice changes were presented and voted on by the State 9-1-1 Advisory
Board. Additionally, State 9-1-1 Advisory Board members voted to establish a Work Group to
assess and further review three of the seven 9-1-1 proposed policy and practice changes.
5/2/13
Issued Letter to Wireless Service Provider Partners entitled: Sunset of the Existing 9-1-1 Wireless
Service Provider Policy.
5/2/13
Issued Letter to State 9-1-1 Advisory Board Members with a Nomination Form that included eight
(8) categories.
6/5/13
Compiled Work Group Nominations and identified one representative from each category.
6/26/2013
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TIMELINE (CONTINUED)
9-1-1 PROPOSED POLICY AND PRACTICE CHANGES
DATE
Description of Activity or Action
6/6/13
Issued Notice 2013-01Revision to the CA 9-1-1 Operations Manual Travel Reimbursement
Policy. (Included two enclosures: Revised Policy and Travel Reimbursement Quick Reference
Resource Guide)
6/6/13
Issued Notice 2013-02 Revision to the CA 9-1-1 Operations Manual – Training Policies
(Included one enclosure: Revised Policy)
6/20/13
Issued Notice 2013-03 Revision to the CA 9-1-1 Operations Manual – Foreign Language
Interpretation (Included one enclosure: Revised Policy)
6/20/13
Issued Notice 2013-04 New State Contract for Foreign Language Emergency Interpretation
Services and Transition Plan. (Included two enclosures: Side by Side of New State Contract
compared to CMAS, and the Transition Plan to New State Contract)
TBD
Shared Work Group representatives with State 9-1-1 Advisory Board Members
6/30/13
State Contract with CanTalk expires 6/30/13. All PSAPs using expiring State Contract should
be transitioned to new State Contract with LanguageLine Solutions to ensure there is no
interruption in receiving services.
Contact Work Group to coordinate first meeting
TBD
6/26/2013
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CONTACT INFORMATION
CA 9-1-1 Emergency Communications
Division
CA9-1-1 Division
Email : CA9-1-1division@state.ca.gov
Main Phone Number : 916-657-9369
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