1. Which of the following statements is the most accurate statement
about the age and other characteristics of the Canadian workforce?
A) Despite the layoffs that have occurred in the last decade, the average
age of the workforce is increasing
B) Because of the many early retirement programs that have been
implemented during the last decade, the average age of the workforce is
decreasing
C) Because of the substantial amount of hiring that organizations did
before the recent economic downturn, the average age of the workforce
is lower now than it was a decade ago.
D) Two of the above are accurate
E) None of the above are accurate
2. Haiyan works in an HR department and recently overheard one of her
colleagues talking about a job analysis method that involves having job
incumbents respond to a questionnaire consisting of 194 items about
different aspects of work. What method
was Haiyan’s colleague likely talking about?
A) Functional Job Analysis
B) Position Analysis Questionnaire
C) Critical Incident Technique
D) Employee log / diary
E) Participant task observation
3. Which of the following is / are true about the Mechanistic approach to
job design?
A) Its historical roots are in Scientific Management
B) It emphasizes work efficiency
C) It focuses on worker safety and minimizing physical strain and
discomfort
D) All of the above
E) Two of the above
4. Stardot Manufacturing has recently decided that the management of
their payroll system will no longer be done by the company’s own Human
Resources Department, but instead, will be contracted out to a
specialized payroll services company. This is an example of
A) Outplacement
B) Outsourcing
C) Offshoring
D) Re-engineering
E) None of the above
5. A job advertisement for a landscape company states it wants to hire
only “able-bodied” workers. This statement in the job advertisement is an
example of
A) Reasonable accommodation
B) Undue hardship
C) Indirect discrimination
D) Direct discrimination
E) None of the above
6. The office manager decides to combine the tasks of receptionist, data
entry clerk and file clerk into jobs containing elements of all three kinds
of work. The office manager is using which one of the following job
design techniques?
A) job rotation
B) job extension
C) job enrichment
D) flexible work
E) Self-managing work
7. Expanding a job by increasing the number of related tasks an
employee does is an example of
A) job rotation
B) job enrichment
C) task identity
D) autonomy
E) job enlargement
8. A job specification is best illustrated by which of the following
statements?
A) "the job reports to data entry supervisor"
B) "the job requires adherence to specific company regulations"
C) "the job title is Construction Apprentice"
D) "the job deals solely with retail customers"
E) "the job requires the ability to lift 20 kg bags"
Answer Key:
1) A 2) B 3) E (both A&B are correct) 4) B 5) D 6) B 7) E 8) E
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