PRODUCT RETURNS PROCESS
Start
Flowchart key
Terminator
Store,
Commissary, and
Warehouse will
check if the
delivered item is
tallied in terms of
quantity and
quality
Process
Data
Decision
Check the Viber if
there's a quality
problem with the
delivered product
PRODUCT RETURNS PROCESS
Diagram information
This diagram illustrates the process for handling product delivery and addressing any issues
that arise. It begins with the initial check of delivered items for quantity and quality, followed by
steps to identify and resolve any problems. Key components include monitoring product
conditions, investigating supplier issues, and filing incident reports.
File an Incident
Report Form and
Incident Report
in Gsheet
Take pictures of
the products and
file it with the
Incident Report
Inform
Commissary for
Finished Goods ,
Warehouse or
Supplier for dry
and raw materials
Yes
Is
there an
issue with the
delivered
product?
No
Product Delivery and Issue Resolution SOP
1. Start the process by checking if the delivered item is tallied in terms of quantity and quality at
the Store, Commissary, and Warehouse.
2. Check the Viber for any reported problems with the delivered product.
3. Determine if there is an issue with the delivered product.
3.1. If no issue is found, proceed to store the products properly.
3.2. If an issue is found, inform the Commissary for Finished Goods or
Warehouse/Supplier for dry and raw materials.
4. Take pictures of the problematic products and file them with the Incident Report.
5. File an Incident Report Form and Incident Report in Gsheet.
6. Investigate and trace back the issue from the Supplier.
7. Determine if it is a Supplier issue.
7.1. If yes, inform the Supplier and request for a return-refund.
7.2. If no, resolve the issue and provide a solution.
8. Continuously monitor and ensure that the products are in good condition.
9. Conclude the process at the End point.
Copy
Investigate and
trace back from
Supplier
Is it Supplier
issue?
Store the products
properly
No
Resolve and
provide solution
Monitor and make
sure the products
is in good
condition
Yes
Inform the Supplier
and request for a
return-refund
End