Avaya 20931T Exam Study Guide Actual Avaya 20931T Administering Proactive Outreach Manager Specialized Certification Practice Test NWExam www.nwexam.com PDF Avaya Administering Proactive Outreach Manager Specialized 20931T Certification Study Guide Avaya 20931T Certification Exam Details Avaya 20931T certifications are globally accepted and add significant value to any IT professional. The certification gives you a profound understanding of all the workings of the network models and the devices that are utilized with it. NWExam.com is proud to provide you with the best Avaya Exam Guides. The Avaya 20931T Exam is challenging, and thorough preparation is essential for success. This cert guide is designed to help you prepare for the Administering Proactive Outreach Manager Specialized certification exam. It contains a detailed list of the topics covered on the Professional exam. These guidelines for the Administering Proactive Outreach Manager Specialized will help guide you through the study process for your certification. To obtain Administering Avaya Proactive Outreach Manager Specialized certification, you are required to pass the Administering Proactive Outreach Manager Specialized 20931T exam. This exam is created keeping in mind the input of 20931T Administering Proactive Outreach Manager Specialized Sample Questions 1 www.nwexam.com PDF professionals in the industry and reveals how Avaya products are used in organizations across the world. 20931T Administering Avaya Proactive Outreach Manager Specialized Exam Summary ● ● ● ● ● ● ● ● ● Exam Name: Administering Avaya Proactive Outreach Manager Specialized Exam Code: 20931T Exam Price: $125 USD Duration: 60 minutes Number of Questions: 40 Passing Score: 70% Exam Registration: Avaya Learning Center OR Pearson VUE Sample Questions: Avaya 20931T Sample Questions Recommended Practice: Avaya Proactive Outreach Manager Administrator (ASAC-0035) Practice Test Topics covered in the Avaya Administering Proactive Outreach Manager Specialized 20931T Exam Section Objectives - Overview of POM Concepts - Accessing POM User Interface - Creating Users and Roles - Creating Contact Lists and DNC Lists POM Fundamentals - Managing File Splitters - Managing Agents and Supervisors - Administering Campaigns - Using POM Monitor - Managing Users and Roles - Managing Contact Lists and DNC Lists - Managing Agent Scripts and Attributes - Administering Global Configurations POM Operation Tasks - Administering Purge and Holidays - Managing Phone Formats - Managing Rules Editor - Administering Callbacks - Accessing Reports POM’s Advanced - Managing Licenses Configuration - Managing Filters 20931T Administering Proactive Outreach Manager Specialized Sample Questions 2 www.nwexam.com Section PDF Objectives - Managing Skills - Customizing Campaign Strategies - Viewing Audit Logs and Alarms - Overview of API Resources What type of questions are on the Avaya 20931T exams? ● ● ● ● ● Single answer multiple choice Multiple answer multiple choice Drag and Drop (DND) Router Simulation Testlet Administering Proactive Outreach Manager Specialized 20931T Practice Exam Questions. Grab an understanding from these Avaya 20931T sample questions and answers and improve your 20931T exam preparation towards attaining a Administering Avaya Proactive Outreach Manager Specialized Certification. Answering these sample questions will make you familiar with the types of questions you can expect on the actual exam. Doing practice with Administering Proactive Outreach Manager Specialized Administering Proactive Outreach Manager Specialized questions and answers before the exam as much as possible is the key to passing the Avaya 20931T certification exam. 20931T Administering Avaya Proactive Outreach Manager Specialized Sample Questions:01.In POM, which role has the authority to create and modify user accounts? a) Supervisor b) Administrator c) Agent d) Analyst Answer: b 02.What are essential features to look for when administering campaigns in POM? (Choose two) a) Integration with sales platforms 20931T Administering Proactive Outreach Manager Specialized Sample Questions 3 www.nwexam.com PDF b) Dynamic content adaptation c) Budget tracking d) Automated response handling Answer: b, d 03.Which are essential features for managing campaigns effectively in POM? (Choose two) a) Real-time monitoring b) Automatic dialing c) Agent performance tracking d) License management Answer: a, c 04.How does the File Splitter function enhance the uploading process in POM? a) By converting files into a compatible format b) By encrypting the files for security c) By compressing the files to reduce size d) By splitting large files into manageable parts Answer: d 05.How can POM administrators customize campaign strategies to target specific customer segments? a) Through the Filters Editor b) Via the Contact List Editor c) Through the Campaign Strategies module d) By using the Skills Manager Answer: c 06.What feature in POM allows administrators to manage system-wide configurations? a) Rules Editor b) Global Configurations c) Filters Management d) Licenses Management Answer: b 07.Which tool is used in POM to view detailed system operations and interactions? a) POM Monitor b) Campaign Designer 20931T Administering Proactive Outreach Manager Specialized Sample Questions 4 www.nwexam.com PDF c) Audit Logs d) System Reports Answer: a 08.In POM, what is the primary function of the Skills Management feature? a) To assign campaigns to agents based on customer feedback b) To manage agent schedules and availability c) To ensure agents are assigned to campaigns matching their skills d) To track the performance of agents across different campaigns Answer: c 09.How do DNC lists benefit campaigns in POM? a) They increase the contact rate b) They ensure compliance with legal standards c) They enhance the accuracy of targeting d) They speed up campaign execution Answer: b 10.Which functionalities are critical when customizing campaign strategies in POM? (Choose two) a) Defining target audience parameters b) Setting performance metrics c) Adjusting calling times d) Selecting appropriate communication channels Answer: a, d Not every IT certification is intended for professionals, but Avaya certification is a great deal. After achieving this Avaya 20931T, you can grab an opportunity to be an IT professional with unique capability and can help the industry or get a good job. Many individuals do the Avaya certifications just for the interest, and that payback as a profession because of the worth of this course. 20931T Administering Proactive Outreach Manager Specialized Sample Questions 5
