How to Prepare for Avaya
20931T Certification?
20931T Certification Made Easy with nwexam.com
20931T Exam Detail
Vendor
Avaya
Exam Code
20931T
Full Exam Name
Administering Avaya Proactive Outreach
Manager Specialized
Number of Questions
40
Sample Questions
Avaya 20931T Sample Questions
Practice Exams
Avaya Proactive Outreach Manager
Administrator (ASAC-0035) Practice Test
Passing Score
70%
Time Limit
60 minutes
Languages
English
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How to Prepare for 20931T
❏Know and study complete syllabus content from Books
❏Perform enough practice with Avaya system with related Avaya
20931T certification subjects
❏Identify the key configuration, workflow and data flow
❏Perform with online practice exams on NWExam.com for Avaya
Administering Proactive Outreach Manager Specialized
❏Identify your weak areas from practice test and do more practice with
system
❏Repeat practice exams and try to score 100% on www.nwexam.com
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Avaya 20931T Certification Syllabus
Content
Topic
POM Fundamentals
POM Operation Tasks
POM’s Advanced Configuration
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Avaya
20931T
Exam Questions
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01. How do DNC lists benefit campaigns in POM?
a) They increase the contact rate
b) They ensure compliance with legal standards
c) They enhance the accuracy of targeting
d) They speed up campaign execution
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ANSWER:
b) They ensure compliance with legal
standards
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02. In POM, what is the primary function of the Skills
Management feature?
a) To assign campaigns to agents based on customer feedback
b) To manage agent schedules and availability
c) To ensure agents are assigned to campaigns matching their
skills
d) To track the performance of agents across different
campaigns
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ANSWER:
c) To ensure agents are assigned to campaigns
matching their skills
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03. Which tool is used in POM to view detailed
system operations and interactions?
a) POM Monitor
b) Campaign Designer
c) Audit Logs
d) System Reports
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ANSWER:
a) POM Monitor
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04. What feature in POM allows administrators to
manage system-wide configurations?
a) Rules Editor
b) Global Configurations
c) Filters Management
d) Licenses Management
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ANSWER:
b) Global Configurations
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05. How does the File Splitter function enhance the
uploading process in POM?
a) By converting files into a compatible format
b) By encrypting the files for security
c) By compressing the files to reduce size
d) By splitting large files into manageable parts
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ANSWER:
d) By splitting large files into manageable
parts
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More Info on Avaya Certification
▶For more information on Avaya Certification please refer to FAQ.
▶A Avaya 20931T certification is increasingly becoming important
for the career of employees in IT field.
▶The fees information are for the informative purposes and do not
serve as an official offering and are subject to change.
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