AVAYA 20931T STUDY GUIDE
Actual Avaya 20931T Administering Proactive Outreach Manager Specialized
Certification Practice Test
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Get complete detail on Avaya 20931T exam guide to crack Avaya Proactive Outreach Manager
Administrator (ASAC-0035). You can collect all information on 20931T tutorial, practice test, books,
study material, exam questions, and syllabus. Firm your knowledge on Administrator and Developer
and get ready to crack Administering Proactive Outreach Manager Specialized 20931T certification.
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Avaya Administering Proactive Outreach
Manager Specialized 20931T Certification Study
Guide
Avaya 20931T Certification Exam Details
Avaya 20931T certifications are globally accepted and add significant value to any IT
professional. The certification gives you a profound understanding of all the workings of
the network models and the devices that are utilized with it. NWExam.com is proud to
provide you with the best Avaya Exam Guides.
The Avaya 20931T Exam is challenging, and thorough preparation is essential for
success. This cert guide is designed to help you prepare for the Administering Proactive
Outreach Manager Specialized certification exam. It contains a detailed list of the topics
covered on the Professional exam. These guidelines for the Administering Proactive
Outreach Manager Specialized will help guide you through the study process for your
certification.
To obtain Administering Avaya Proactive Outreach Manager Specialized certification,
you are required to pass Administering Proactive Outreach Manager Specialized
20931T Administering Proactive Outreach Manager Specialized Sample Questions
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20931T exam. This exam is created keeping in mind the input of professionals in the
industry and reveals how Avaya products are used in organizations across the world.
20931T Administering Avaya Proactive Outreach Manager
Specialized Exam Summary
Exam Name
Administering Avaya Proactive Outreach Manager
Specialized
Exam Number
20931T Administering Proactive Outreach Manager
Specialized
Exam Price
$125 USD
Duration
60 minutes
Number of Questions
40
Passing Score
70%
Exam Registration
Avaya Learning Center
OR
Pearson VUE
Sample Questions
Avaya 20931T Sample Questions
Practice Exam
Avaya Proactive Outreach Manager Administrator
(ASAC-0035) Practice Test
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Topics covered in the Avaya Administering Proactive
Outreach Manager Specialized 20931T Exam
Section
Objectives
POM Fundamentals
- Overview of POM Concepts
- Accessing POM User Interface
- Creating Users and Roles
- Creating Contact Lists and DNC Lists
- Managing File Splitters
- Managing Agents and Supervisors
- Administering Campaigns
- Using POM Monitor
POM Operation Tasks
- Managing Users and Roles
- Managing Contact Lists and DNC Lists
- Managing Agent Scripts and Attributes
- Administering Global Configurations
- Administering Purge and Holidays
- Managing Phone Formats
- Managing Rules Editor
- Administering Callbacks
- Accessing Reports
POM’s Advanced
Configuration
- Managing Licenses
- Managing Filters
- Managing Skills
- Customizing Campaign Strategies
- Viewing Audit Logs and Alarms
- Overview of API Resources
What type of questions are on the Avaya 20931T exams?
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●
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Single answer multiple choice
Multiple answer multiple choice
Drag and Drop (DND)
Router Simulation
Testlet
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Administering Proactive Outreach Manager Specialized
20931T Practice Exam Questions.
Grab an understanding from these Avaya 20931T sample questions and answers and
improve your 20931T exam preparation towards attaining a Administering Avaya
Proactive Outreach Manager Specialized Certification. Answering these sample
questions will make you familiar with the types of questions you can expect on the
actual exam. Doing practice with Administering Proactive Outreach Manager
Specialized Administering Proactive Outreach Manager Specialized questions and
answers before the exam as much as possible is the key to passing the Avaya 20931T
certification exam.
20931T Administering Avaya Proactive Outreach Manager Specialized
Sample Questions:01. In POM, which role has the authority to create and modify user accounts?
a) Supervisor
b) Administrator
c) Agent
d) Analyst
Answer: b
02. How can POM administrators customize campaign strategies to target specific
customer segments?
a) Through the Filters Editor
b) Via the Contact List Editor
c) Through the Campaign Strategies module
d) By using the Skills Manager
Answer: c
03. Which functionalities are critical when customizing campaign strategies in
POM?
(Choose two)
a) Defining target audience parameters
b) Setting performance metrics
c) Adjusting calling times
d) Selecting appropriate communication channels
Answer: a, d
04. How do DNC lists benefit campaigns in POM?
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a) They increase the contact rate
b) They ensure compliance with legal standards
c) They enhance the accuracy of targeting
d) They speed up campaign execution
Answer: b
05. In POM, what is the primary function of the Skills Management feature?
a) To assign campaigns to agents based on customer feedback
b) To manage agent schedules and availability
c) To ensure agents are assigned to campaigns matching their skills
d) To track the performance of agents across different campaigns
Answer: c
06. Which tool is used in POM to view detailed system operations and
interactions?
a) POM Monitor
b) Campaign Designer
c) Audit Logs
d) System Reports
Answer: a
07. What feature in POM allows administrators to manage system-wide
configurations?
a) Rules Editor
b) Global Configurations
c) Filters Management
d) Licenses Management
Answer: b
08. How does the File Splitter function enhance the uploading process in POM?
a) By converting files into a compatible format
b) By encrypting the files for security
c) By compressing the files to reduce size
d) By splitting large files into manageable parts
Answer: d
09. Which are essential features for managing campaigns effectively in POM?
(Choose two)
a) Real-time monitoring
b) Automatic dialing
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c) Agent performance tracking
d) License management
Answer: a, c
10. What are essential features to look for when administering campaigns in
POM?
(Choose two)
a) Integration with sales platforms
b) Dynamic content adaptation
c) Budget tracking
d) Automated response handling
Answer: b, d
Not every IT certification is intended for professionals, but Avaya certification is a great
deal. After achieving this Avaya 20931T, you can grab an opportunity to be an IT
professional with unique capability and can help the industry or get a good job. Many
individuals do the Avaya certifications just for the interest, and that payback as a
profession because of the worth of this course.
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