Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
“TITLE”
PROJECT OUTPUT
IN
IE 408-WORK STUDY AND MEASUREMENT
SECOND SEMESTER A.Y. 2023-2024
Submitted by:
Castillo, Kurt Russel
De Torres, Kyla Gen Alexia
Dimacuha, Gwyneth Franciene
Macatangay, Theresa
Masangcay, Princess Abhie Jhane
Ramos, Jan Johann
Sastrillo, Alexandra Nicole D.
BSIE-2206
Submitted to:
Engr. Karen M. Argente
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
I. INTRODUCTION
“RKR Tapsihan ng mga walang jowa” is a newly established business this year, 2024.
It is owned by Keister Concepcion and located in Brgy. San Carlos, Purok 3, Lipa City,
Batangas. His motivation and perseverance drove him to pursue his dream of opening a small
restaurant business. All menus consist of silog meals, and he also sells street food right
outside the place. Although the tapsihan is a small establishment, accommodating 5-10
people with budgeted meals, all his customers keep coming back and have provided satisfied
feedback on his service and meals. His inspiration for starting this business comes from his
friends, relatives, and mostly his mom working abroad. Sooner or later, his business will
thrive and he will have more branches of tapsilogan here in Lipa due to his hard work and
perseverance.
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
II. STATEMENT OF THE PROBLEM
An interview with the restaurant owner and customers provide us with important information
about the difficulties that they encounter. These insights will serve as a foundation for researchers to
address the issues, guiding them toward appropriate solutions.
Below are the problems identified during the interviews:
1. There are not enough kitchen appliances.
2. There is barely enough room for 5–10 customers at most.
3. It has no parking area.
4. The sun's rays cause the location to get warmer in the morning.
5. Serving food takes a long time, especially during rush hours.
6. Insufficient number of employees. (Most often, 1-3 workers only.)
7. Products are expensive.
8. The materials are not organized.
III. ANALYSIS
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
1. Flow Process Chart
CHART SYMBOLS
TIME
DESCRIPTIONS
120 mins
List down and purchase ingredients from the local
markets.
10 mins
Open the carinderia for customers.
40 mins
Waiting for the arrival of the customer.
10 mins
Ensuring that the utensils, plates, and glasses are clean
and available.
2 mins
Take orders from customers.
30 mins
Preparing of ingredients (washing, cutting, marinating).
15 mins
Cooking of dishes according to the order of the customer.
5 mins
Serve the ordered dishes.
20 mins
Process payments and provide change as necessary.
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
5 mins
Clean tables after customer use to accommodate new
customers.
20 mins
Keep the serving area clean and replenished with food.
30 mins
Clean the kitchen area, utensils, and cookware.
15 mins
Store clean utensils and materials.
Repeat the process for the next day.
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
Time Study Observation Form
Element No. and
Description
Note
Cycle
1
2
3
Summary
Total OT
Rating
Total NT
No. Observations
Average NT
% Allowance
Elemental
No. Occurences
Standard Time
1
Preparing Food &
Cooking
R
W
OT
NT
100
558s 558s
100
560s 560s
100
560s 560s
Date:
Operator:
3
Cleaning the area
Page of Operation:
Observer:
4
Cleaning the plates
R
100
100
100
R
100
100
100
R
100
100
100
W
OT
22s
24s
23s
NT
22s
24s
23s
W
OT
7s
8s
6s
NT
7s
8s
6s
W
OT
43s
42s
40s
1678s
100
1678s
3
559.33
69s
100
69s
3
23
21s
100
21s
3
7
125s
100
125s
3
41.67
9%
9%
9%
9%
4
4
4
4
609.67
Foreign Elements
W1 W2 OT
Description
Sym
A
B
C
D
E
F
G
Rating Check
Synthetic Time
Observed Time
Study No.: 1
Operation: Chicksilog
2
Serving
%
25.07
7.63
45.42
Total Standard Time(sum standard time of all elements):
687.79
Time Check
Allowance Summary
Finishing Time
12:02 pm
Personal Needs
5%
Starting Time
11:30 am
Basic Fatigue
4%
Elapsed Time
32 mins
Variable Fatigue
TEBS
Special
TEAF
Total Allowance %
Total Check Time
Effective Time
Ineffective Time
Total Recorded Time
Unaccounted Time
Recording Error %
Remarks:
9%
NT
43s
42s
40s
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
Time Study Observation Form
Element No. and
Description
Note
Cycle
1
2
3
Summary
Total OT
Rating
Total NT
No. Observations
Average NT
% Allowance
Elemental
No. Occurences
Standard Time
1
Preparing Food &
Cooking
R
W
OT
NT
100
329s 329s
100
332s 332s
100
330s 330s
R
100
100
100
W
OT
14s
16s
14s
NT
14s
16s
14s
Date:
Operator:
3
Cleaning the area
Page of Operation:
Observer:
4
Cleaning the plates
R
100
100
100
R
100
100
100
W
OT
8s
8s
9s
NT
8s
8s
9s
W
OT
37s
40s
39s
991s
100
991s
3
330.33
44s
100
44s
3
14.67
25s
100
25s
3
8.33
116s
100
116s
3
38.67
9%
9%
9%
9%
4
4
4
4
360.06
Foreign Elements
W1 W2 OT
Description
Sym
A
B
C
D
E
F
G
Rating Check
Synthetic Time
Observed Time
Study No.: 2
Operation: Porksilog
2
Serving
%
15.99
9.08
42.15
Total Standard Time(sum standard time of all elements):
427.28
Time Check
Allowance Summary
Finishing Time
12:35 pm
Personal Needs
5%
Starting Time
12:15 pm
Basic Fatigue
4%
Elapsed Time
20 mins
Variable Fatigue
TEBS
Special
TEAF
Total Allowance %
Total Check Time
Effective Time
Ineffective Time
Total Recorded Time
Unaccounted Time
Recording Error %
Remarks:
9%
NT
37s
40s
39s
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
Time Study Observation Form
Element No. and
Description
Note
Cycle
1
2
3
Summary
Total OT
Rating
Total NT
No. Observations
Average NT
% Allowance
Elemental
No. Occurences
Standard Time
1
Preparing Food &
Cooking
R
W
OT
NT
100
254s 254s
100
260s 260s
100
254s 254s
R
100
100
100
W
OT
17s
16s
18s
NT
17s
16s
18s
Date:
Operator:
3
Cleaning the area
Page of Operation:
Observer:
4
Cleaning the plates
R
100
100
100
R
100
100
100
W
OT
4s
6s
4s
NT
4s
6s
4s
W
OT
34s
36s
33s
768s
100
768s
3
256
51s
100
51s
3
17
14s
100
14s
3
4.67
103s
100
103s
3
34.33
9%
9%
9%
9%
4
4
4
4
279.04
Foreign Elements
W1 W2 OT
Description
Sym
A
B
C
D
E
F
G
Rating Check
Synthetic Time
Observed Time
Study No.: 3
Operation: Hotsilog
2
Serving
%
18.53
5.09
37.42
Total Standard Time(sum standard time of all elements):
340.08
Time Check
Allowance Summary
Finishing Time
10:41 am
Personal Needs
5%
Starting Time
10:25am
Basic Fatigue
4%
Elapsed Time
16 mins
Variable Fatigue
TEBS
Special
TEAF
Total Allowance %
Total Check Time
Effective Time
Ineffective Time
Total Recorded Time
Unaccounted Time
Recording Error %
Remarks:
9%
NT
34s
36s
33s
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
Time Study Observation Form
Element No. and
Description
Note
Cycle
1
2
3
Summary
Total OT
Rating
Total NT
No. Observations
Average NT
% Allowance
Elemental
No. Occurences
Standard Time
1
Preparing Food &
Cooking
R
W
OT
NT
100
300s 300s
100
290s 290s
100
295s 295s
R
100
100
100
W
OT
20s
19s
18s
NT
20s
19s
18s
Date:
Operator:
3
Cleaning the area
Page of Operation:
Observer:
4
Cleaning the plates
R
100
100
100
R
100
100
100
W
OT
10s
9s
9s
NT
10s
9s
9s
W
OT
35s
36s
35s
885s
100
885s
3
295
57s
100
57s
3
19
28s
100
28s
3
9.33
106s
100
106s
3
35.33
9%
9%
9%
9%
4
4
4
4
321.55
Foreign Elements
W1 W2 OT
Description
Sym
A
B
C
D
E
F
G
Rating Check
Synthetic Time
Observed Time
Study No.: 4
Operation: Tapsilog
2
Serving
%
20.71
10.17
38.51
Total Standard Time(sum standard time of all elements):
390.40
Time Check
Allowance Summary
Finishing Time
1:18 pm
Personal Needs
5%
Starting Time
1:00 pm
Basic Fatigue
4%
Elapsed Time
18 mins
Variable Fatigue
TEBS
Special
TEAF
Total Allowance %
Total Check Time
Effective Time
Ineffective Time
Total Recorded Time
Unaccounted Time
Recording Error %
Remarks:
9%
NT
35s
36s
35s
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
2. Use flow diagram to show their current process-(man or material or both if applicable)
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
3. Compute their productivity
3 workers
10 hrs ( 3 workers) = 30hrs
Labor hrs - 10 hours
Salary wage - ₱500.00
Produced Output:
Chiksilog ₱75.00 - 15pcs
Hotsilog ₱50.00 - 12pcs
Tapsilog ₱75.00 - 12pcs
Porksilog ₱75.00 - 15pcs
Total: ₱3750.00 php per day
Overhead:
Electricity bill - ₱200.00
Water bill - ₱100.00
Gas - ₱930.00
Total: ₱1230.00
Cost of materials and ingredients:
Toyo - ₱56.00
Mantika - ₱110.00
Catsup - ₱69.00
Hot sauce - ₱48.00
Harina - ₱44.00
Chicken - ₱165.00
Pork - ₱230.00
Beef tapa - ₱380.00
Hotdog - ₱165.00
Total: ₱1267.00 per day
𝑨𝑭𝑷 =
𝑨𝑭𝑷 =
𝑶𝒖𝒕𝒑𝒖𝒕
𝑳𝒂𝒃𝒐𝒓 + 𝑴𝒂𝒕𝒆𝒓𝒊𝒂𝒍𝒔 + 𝑶𝒗𝒆𝒓𝒉𝒆𝒂𝒅
₱𝟑𝟕𝟓𝟎. 𝟎𝟎
𝟑𝟎𝒉𝒓𝒔(₱𝟓𝟎𝟎. 𝟎𝟎) + ₱𝟏𝟐𝟔𝟕. 𝟎𝟎 + ₱𝟏𝟐𝟑𝟎. 𝟎𝟎
𝑨𝑭𝑷 = 𝟎. 𝟐𝟏
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
4. Use fishbone diagram
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
IV. PROPOSED SOLUTION AND RECOMMENDATION
1.
Use 5S methodology if applicable (if the owner approved to implement it, show
images per stage)
In a restaurant, the 5S technique is actually very significant. It contributes to keeping a
workspace tidy and orderly, which is essential for food safety and productivity. Sort, Set
in Order, Shine, Standardize, and Sustain are the terms for the 5 S's. Restaurants may
increase output, cut waste, and provide patrons a positive eating experience by putting
these ideas into practice. Below are some of the photos we captured in the RKR
Tapsihan ng mga walang jowa.
SORT
In the sort phase of 5s methodology this restaurant needs to know the benefits of
organizing and decluttering its workspace. They can think of it as cleaning up the kitchen
sink and tables and getting rid of things they don't need anymore. In this way, they make
the surroundings more efficient and useful. It makes it easier to find things, lowers the
risk of making mistakes, and makes the kitchen safer generally. It's like starting over
with your business and making it ready to do well!
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
SET IN ORDER
In set in order phase of 5s, It's about putting things away in a way that makes sense and
works well. This makes things run more smoothly and saves time when making food or
serving customers. They can make it easier for staff to find what they need by putting
ingredients, tools, and utensils in separate places. Having a well-organized setup can
help you get more done, make fewer mistakes, and give your customers a smooth eating
experience.
SHINE
In order to maintain efficiency, cleanliness, and hygiene in a restaurant, the "shine"
phase of the 5S technique is essential. Its implementation guarantees complete cleaning
of all areas, equipment maintenance, and surface sanitization—all critical for food safety
and customer pleasure. Additionally, it makes the workplace more pleasant and less
dangerous by reducing the possibility of spills or debris-related mishaps.
STANDARDIZED
The standardized phase in the 5S technique is crucial in a restaurant as it ensures the
implementation of consistent processes and practices throughout all operational sectors.
By implementing it, tasks are consistently performed resulting in enhanced efficiency,
productivity, and quality control. Standardization aids in the optimization of operations,
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
minimizes errors, and simplifies the training of new personnel. In the end, it helps create
a more structured and unified restaurant setting, which improves client contentment and
overall efficiency. In short, they need to maintain what they do in Sorr, Set in Order and
Shine phase.
SUSTAIN
If a restaurant uses the sustain phase of 5S, the changes that were made in the Sort, Set in
Order, Shine, and Standardize stages will stay in place over time. It helps keep things
clean, organized, and running smoothly, all of which are important for keeping
customers happy.
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
2.
Use process flow chart to show their new process (Time will not be applicable here)
CHART SYMBOLS
DESCRIPTIONS
List down and purchase ingredients from the local markets.
Open the carinderia for customers.
Getting online reservations from the customers.
Ensuring that the utensils, plates, and glasses are clean and
available.
Take orders from customers.
Cooking of dishes according to the order of the customer.
Serve the ordered dishes.
Process payments and provide change as necessary.
Clean tables after customer use to accommodate new
customers.
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
Clean the kitchen area, utensils, and cookware.
Store clean utensils and materials.
Repeat the process for the next day.
3.
Use flow diagram to show their new process-(man or material or both if applicable)
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
To address the challenges they are facing, we proposed a floor plan that includes the
strategic positioning of related areas, such as the kitchen and cashier/customer service
area, was a crucial aspect of our plan. The layout greatly facilitates staff communication
and coordination, leading to time savings and improved operational efficiency. In
addition, we’ve included a small restroom for the customers that aims to improve overall
convenience and comfort of their experience at the establishment.
They can make the experience more smooth for both employees and customers by
putting these adjustments. This could eventually increase their revenue in addition to
increasing client pleasure.
Our overall objective in creating this floor plan was to arrange the restaurant to best
serve customers, increase efficiency, and ultimately help the restaurant succeed."
4.
Provide a 2D/3D layout of your proposed layout
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
To resolve the conflicts in taking orders from customers that usually takes up a lot of
time and space in the process, we proposed a solution which is to create a Facebook Page
named after the business establishment where customers can privately send their orders
using Facebook Messenger. First off, customers can find it convenient when a page on
Facebook is used to build an advanced ordering system. Customers are able to browse
the menu, place orders, and arrange for pick-up times in advance by doing these things.
The procedure becomes more efficient and streamlined. Customers won't have to drive
around in circles looking for parking, saving them the hassle of navigating crowded
streets. Furthermore, by reducing wait times, this technique helps the restaurant and its
customers. When customers schedule and prepare their orders in advance, they can
anticipate shorter wait times when they arrive for pick-up. Customers prefer businesses
that respect their time and offer speedy service, thus this raises overall satisfaction.
5.
Explain your solution that will not be implemented and show images if applicable.
(example, editing the actual picture and inserting your solution, editing the grab
photo in the internet, using cad tool, or any form that will be applicable)
To resolve the issues in the location's temperature due to the sun's rays, we
recommended a solution in which we utilize the use of a Foldable Awning to cover the
rays, minimize heat particularly in the mornings and provide a pleasant service for
customers.
Republic of the Philippines
BATANGAS STATE UNIVERSITY
The National Engineering University
Alangilan Campus
Golden Country Homes, Alangilan Batangas City, Batangas, Philippines 4200
Tel Nos.: (+63 43) 425-0139 local 2121 / 2221
E-mail Address: ceafa@g.batstate-u.edu.ph | Website Address: http://www.batstate-u.edu.ph
College of Engineering – Department of Industrial Engineering
V. SUMMARY
(Provide a table that will show if all the problems stated in part II are being solved)
Example:
Table 1
Table title
Problem Does the problem get Solved?
Yes No
1.
????? ✓
2.
__________________________________________________________________________
__
-Provide a gantt chart for the summary of activities of your project output.
-Insert your turn over picture here