3 Month management Plan 05.09.2021 Sinziana Bucsa A leader is one who knows the way, goes the way and shows the way. John C. Maxwell Presentation structure: People Management Process Management Stakeholder and client management People management plan 30 Days Focus on the people by building a relationship based on trust and respect Connect via one-one and team meetings, immersing into their values, goals, strategic planes, ideas Evaluate potential and performances Building together a strategic plan of the process by assessing individual talents and abilities Discover skills and will 60 Days Gather data, that will highlight current operational status Acquire perspective when making strategic decisions Put expectation into place Clarify gaps in process documents and refine existing processes Ex: Talking to the AP team for the invoice verification part Request a more efficient tool for existing manual processes Ex: Tools for processing automatically the OA 90 Days Assess progress: determine what should we keep, stop and start doing Polish the existing operation and hopefully maintain if not improve more Evaluation of the team leader by the team Review leadership efficiency The following questions will be addressed at the start of the plan to see which skills are appreciated at a team leader. 1. What do you expect from your TL? 2. What do you appreciate at a team leader? 3. From previous experience with a team leader what was the approach that function best for you? By the end of the 3 months review leadership efficiency 1. What is it that your TL does that is particularly effective? What should he keep doing? 2. What does the TL do that gets in the way of his effectiveness? What should he stop doing? 3. What else could the TL do to be even more effective? What should he start doing? In conclusion, I want to meet with the team as a group on a regular basis (3x per week). Individually (1-2 times per month) to monitor their goals, progress, expectations and offer support if needed. Include an QA session to offer support and see ways to improve the process. One size fits all kind of strategy does not work, as people have different experiences, different learning styles and diverse ways of data interpretation. Monthly rewards and recognition. My team will have a hot topic every quarter, to keep our minds active with what is going on in the industry and the world in general. Rotational presentations. Process Management Operational goals are the workflow methods that bring the strategy to life. My approach is process management through teamwork. Giving the fact that I have only one year experience in procurement, communicating and connecting the dots together with the team is a viable solution. Stakeholder and customer management Is my team equipped with customer service skills Ex: empathy (understand and share the feelings of another), patience, adaptability (each customer is different), knowledgeable and communication Customer interactions- admitting mistakes when wrong, follow up after problem has been resolved Enhance stakeholder and customer service strategy- getting personal, be available, meet their needs
