NURS FPX 4010 Assessment 4: Stakeholder Presentation
Capella University
NURS-FPX4010 – Leading People, Processes, and Organizations in
Interprofessional Practice
Dr Kalie Griffy
See Original papers at www.nursfpx.us
Email Tutor: emilytutors01@gmail.com
NURS FPX 4010 Assessment 4: Stakeholder Presentation
Introduction
Effective engagement with stakeholders is one of the most important aspects of
healthcare, particularly for new initiatives requiring interdisciplinary collaboration and
commitment. Involving stakeholders right from the beginning helps engender trust and
facilitates accountability and ownership of the program by the stakeholders themselves.
Major components of a stakeholder engagement plan that are discussed in this
presentation include the need to enhance communication and collaboration within a
healthcare environment. It is designed to specifically garner support from healthcare
providers, administrators, and other key stakeholders who will play a major role in its
success.
Stakeholder Identification
The first step in the stakeholder engagement plan is the identification of key stakeholders
who either will be involved or will be affected by the proposed initiative. The main
stakeholders would include health providers like nurses, physicians, specialists, other
administrative staff, patients themselves, and health executives. Each of these various
types of stakeholders has a vested interest in the success of this initiative because of its
implications for patient care, organizational efficiency, and overall healthcare outcomes.
It also involves the determination of the stakeholders in terms of needs, concerns, and
possible contributions towards the initiative to communicate effectively and engage them
in the process.
Engagement Strategy
Clear communication toward effective stakeholder engagement demands a wellarticulated communication plan, inclusive of meetings with stakeholders to explain the
rationale behind the initiative and the benefits it will provide, periodic status reports, and
solicitation of regular feedback from one and all. Such meetings would be organized in a
way that allows free interaction; hence, the stakeholders can raise their apprehensions,
suggestions, and ideas on the proposed initiative. Their concerns and suggestions should
be heard from the stakeholders, which afterwards shall be incorporated into the plan so
that it addresses the diversified needs of all those involved in the plan. The second point
is that a variety of communication channels, for example, emails, newsletters, and
intranet updates-can be utilized in order to raise awareness among more people and let
them be regularly informed about the developments in the initiative.
Benefits of the Initiative
The initiative focuses on much-improved interdisciplinary communication and
collaboration that will lead to improved patient outcomes while reducing treatment delays
and increased job satisfaction for healthcare providers. This initiative tries breaking down
silos in order to forge better integration in the healthcare environment through teamwork
among various categories of health professionals. By involving the stakeholders early, it
facilitates support for and commitment to the change, which vastly improves the chances
of successful implementation. Involvement gives stakeholders a feeling of being heard
and valued, thus fostering advocacy and, therefore, further collaboration for collective
achievement of desired outcomes in improved patient care.
Measuring Success
Success for this stakeholder engagement plan will be evidenced through improvements in
such metrics as patient outcomes, employee satisfaction surveys, and a decrease in
reported communication-related errors. The cardinal indicators that will show
improvement in patient outcomes include clinical indicators, readmission rates, and
patient satisfaction surveys. Employee satisfaction surveys will reveal information
relative to morale, engagement level, and perceptions of staff in regard to the initiative.
Regular appraisal is needed to ensure the initiative is moving the right way to achieve the
results of the initiative and that all the interested stakeholders are still engaged throughout
the process. This continuous evaluation will, therefore, allow making changes and
improvements where needed so that the engagement plan may remain at an effective and
responsive level to the feedback received from the stakeholders. Besides, documenting
successes and challenges will help develop good experience for any initiatives to be
pursued in the future and could provide useful inputs on how to continuously improve the
stakeholder engagement strategy by incorporating the best practice culture within an
organization.
References
Freeman, R. E. (1984). Strategic management: A stakeholder approach. Cambridge
University Press
See Original papers at nursfpx.us email: emilytutors01@gmail.com