ISO 9001:2015 (QMS) Awareness Training
Description
ISO 9001:2015 is a globally recognized standard for Quality Management Systems (QMS) developed by the
International Organization for Standardization (ISO). It provides a framework for organizations to establish and maintain
an effective QMS that meets customer and regulatory requirements while continuously improving their processes and
systems. The standard is applicable to all types of organizations, regardless of their size or industry.
Based on a set of principles, including customer focus, leadership, engagement of people, process approach,
improvement, evidence-based decision making, and relationship management, ISO 9001:2015 ensures that the QMS is
aligned with the organization's overall goals and objectives.
ISO 9001:2015 emphasizes the importance of risk-based thinking, which involves identifying potential risks and taking
appropriate actions to mitigate them. Additionally, organizations are required to monitor and measure their performance
using a variety of metrics, such as customer satisfaction, process effectiveness, and product or service quality.
This ISO 9001:2015 (QMS) Awareness PPT training presentation is designed to create awareness of the world's most
popular standard among management and staff, new hires, and potential auditees. It can also be used to supplement
your materials for the training of QMS professionals and internal auditors.
The presentation covers what ISO 9001 is, its benefits, the high-level structure, the certification process, the audit
approach, and offers practical tips on how to handle an audit session. By the end of the training, your employees will be
well-informed and comfortable with ISO 9001, allowing them to support the implementation and maintenance of an
effective QMS in your organization.
NOTE: This training package includes:
1. ISO 9001:2015 (QMS) Awareness PPT training presentation (PowerPoint format, in new 16:9 widescreen)
2. ISO 9001:2015 (QMS) poster (PDF format, in color and monochrome, printable in A3 size)
3. ISO Certification Audit poster (PDF format, in color and monochrome, printable in A3 size)
Learning Objectives
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Provide background knowledge on ISO 9001.
Gain an overview of the ISO 9001 structure.
Define the ISO 9001 certification process.
Describe the audit approach and learn useful tips for handling an audit session.
Contents
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1. Overview of ISO 9001
About ISO
ISO Standards Contribute Directly to the U.N. Sustainable Development Goals (SDGs)
What are Standards?
What Standards are Not
Why are Standards Important?
Why an ISO Standard?
What is a Management System?
The ISO 9000 Series
What is ISO 9001?
How Does ISO 9001 Work?
Where Does ISO 9001 Come From?
Why is a Quality Management System Important?
Advantages of Certification
Accreditation & Certification Bodies
Development of ISO 9001
Quality Management Principles
Why was ISO 9001 Revised?
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Key Improvements to ISO 9001:2015
The Plan-Do-Check-Act (PDCA) Process Model
Emphasis on Process Approach
Risk-based Management
Benefits of the New ISO 9001:2015
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2. ISO 9001 Structure
Annex L
Framework of Annex L
High-Level Structure (HLS)
The ISO 9001:2015 Structure is Based on the High-Level Structure for Management System Standards
HLS: The Same Core Elements
ISO 9001:2015 Approach is Based on the PDCA Cycle
PDCA and ISO 9001:2015 Clause Structure
ISO 9001:2015 Key Clause Structure (4-10)
Context of the Organization
Leadership
Planning
Support
Operation
Performance Evaluation
Improvement
The PDCA Cycle is the Engine of Continuous Improvement
Continual Improvement
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3. ISO 9001 Certification Process
Becoming ISO 9001:2015 Certified
Aligning/Transitioning to ISO 9001:2015
ISO 9001:2015 Certification Process
What Does Certification Assure?
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4. Audit Approach
What is a Quality Audit?
What is an ISO Audit?
What Are Audits Used For?
Types of Quality Audits
Internal Quality Audit
Principles of Auditing
Audit Focus
Audit Approach
Audit Emphasis
Review of Documented Information
Audit Findings
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5. Handling an Audit Session
Rights of Auditee
Rights of Auditor
How to Handle an Audit Session?
Auditee's Conduct
Interacting with Auditors: Do's
Interacting with Auditors: Don'ts