TEST EMANUEL We need to _______ the meeting for next week. There are some urgent issues to deal with. a) arrange b) cancel c) improve Please _______ your order by email. We will send you a confirmation number as soon as possible. a) place b) ignore c) reduce They decided to _______ their old car for a new one. They got a good deal from the dealer. a) buy b) upgrade c) delay He had to _______ his flight because of the bad weather. He will try to reschedule it later. a) book b) avoid c) postpone She works in the marketing department. Her job is to _______ the company's products and services. a) advertise b) decrease c) hide They _______ a meeting with the client. They want to finalize the contract details. a) schedule b) waste c) forget He _______ the invitation to the conference. He is looking forward to networking with other professionals. a) accept b) reject c) remember She _______ her expenses carefully. She wants to save money for her future plans. a) monitor b) eliminate c) increase They _______ the project with their team members. They shared their ideas and opinions. a) finish b) discuss c) avoid He _______ the package on time. He is a reliable and efficient courier. a) deliver b) lose c) hide The mechanic had to ___ the defective alternator to the supplier for a replacement. a) install b) return c) buy When returning parts, it's essential to include the ___ along with the item being sent back. a) receipt b) payment c) discount The car shop's policy allows customers to ___ faulty components within 60 days for a refund. a) exchange b) purchase c) return The return department handles all incoming ___ and processes them for refunds or replacements. a) complaints b) returns c) sales It's crucial to ___ the defective part properly before shipping it back to the supplier. a) package b) dispose c) purchase The supplier will ___ the returned part and send a replacement if it meets their warranty terms. a) process b) keep c) sell Please ___ the faulty parts to the supplier's address listed on the return label. a) dispatch b) install c) fix The return department will ___ the issue and contact the supplier for further instructions. a) resolve b) buy c) examine We apologize for the inconvenience caused and will ___ your defective part with a new one promptly. a) replace b) sell c) order Customers should carefully ___ the return instructions provided by the car shop before sending back any parts. a) read b) discard c) repair I need to ___ this faulty component to the supplier for a refund or replacement. a) discard b) return c) repair The company's return policy allows customers to ___ products within 30 days of purchase. a) discard b) exchange c) return If the item is damaged, you should ___ a claim with the supplier for reimbursement. a) replace b) file c) keep The return department handles all incoming ___ and processes them for refunds or exchanges. a) orders b) deliveries c) returns It's important to ___ the product in its original packaging with the receipt for a smoother return process. a) wrap b) package c) dispose When you ___ a product, the supplier may ask for a reason for the return. a) deliver b) return c) sell Please ___ the defective parts to the supplier's address provided on the return label. a) dispatch b) purchase c) discard The return department will ___ your request and issue a refund within 5-7 business days. a) process b) keep c) sell We apologize for the inconvenience caused and will ___ the wrong item with the correct one immediately. a) exchange b) fix c) dispose Customers should carefully ___ the return policy of the supplier before sending back any products. a) read b) destroy c) dispatch The customer decided to ___ the faulty headlights to the supplier for a replacement. a) bring b) return c) take The warranty for this part ___ for one year from the date of purchase. a) ends b) lasts c) stops It's essential to ___ the defective part before shipping it back to the provider. a) pack b) wrap c) package The car shop agreed to ___ the faulty battery with a new one under the warranty terms. a) exchange b) fix c) replace The return department will ___ the issue and contact the supplier for further instructions. a) examine b) review c) look Please ___ the necessary paperwork along with the returned item for processing. a) add b) include c) attach Customers should ___ the warranty conditions before expecting a replacement or refund. a) read b) check c) verify The supplier will ___ the returned parts and evaluate their condition for a possible refund. a) observe b) inspect c) watch It's crucial to ___ the receipt as proof of purchase when returning parts for warranty claims. a) hold b) keep c) retain We apologize for the inconvenience caused and will ___ your defective part promptly. a) replace b) fix c) mend Customers often ___ about the product quality before making a purchase. a) inquire b) decide c) ignore The sales team aims to ___ the customers' needs and preferences. a) avoid b) understand c) reject It's important to ___ the customer's questions promptly and accurately. a) ask b) answer c) discuss The store offers a hassle-free ___ policy for any defective items. a) repair b) exchange c) break The salesperson will ___ the item if it doesn't meet the customer's requirements. a) deliver b) replace c) hide The return department will ___ the faulty product and issue a refund. a) keep b) inspect c) admire It's crucial to ___ the receipt as proof of purchase for any returns. a) lose b) retain c) spend The customer decided to ___ the item due to a size issue. a) destroy b) return c) admire The sales team strives to ___ a positive shopping experience for all customers. a) create b) reject c) postpone The store policy allows customers to ___ products within 30 days for a refund. a) discard b) return c) neglect It's essential to ___ customer feedback to improve product quality. a) gather b) abandon c) remember Please ___ the documents in the designated folders for easy access. a) install b) organize c) destroy The team plans to ___ new strategies to increase sales next quarter. a) implement b) cancel c) hide Employees are encouraged to ___ their ideas during team meetings. a) discuss b) delete c) isolate It's crucial to ___ a professional attitude during business negotiations. a) maintain b) decrease c) disappear
